Top 39 Switchboard Jobs in Glendale Heights Il

Switchboard Coordinator
Advocate Aurora Health —Elgin, IL
- $19.80 - $29.70 an hour
- Weekends as needed
- Bilingual
- Hospital
- Mid-level
- Paid time off
3d
Office Communications Admin
BALL HORTICULTURAL COMPANY —West Chicago, IL
- $19 - $23 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Profit sharing
- Paid holidays
Quick Apply
2d
Switchboard Operator
Rush Copley Medical Center —Aurora, IL
- $17.05 - $23.51 an hour
- Part-time
- Hospital
- Computer literacy
- High school diploma or GED
- Tuition reimbursement
- 401(k) matching
12d
Switchboard Operator
The Village of Skokie —Skokie, IL
- $26.32 - $34.44 an hour
- Office
- Administrative experience
- High school diploma or GED
- Employee assistance program
Telephone Operator
Marriott International, Inc —Chicago, IL
- $27.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
10d
Part Time - Care Support Specialist
Duly Health and Care —Downers Grove, IL
- $18 - $20 an hour
- 8 hour shift
- HIPAA
- Office
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4d
Patient Access Rep
Midwest Cardiovascular Institute —Warrenville, IL
- From $17.87 an hour
- High school diploma or GED
- Communication skills
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Membership Associate
American Association of Oral and Maxillofacial Surgeons —Rosemont, IL
- Hybrid work
- Office
- Microsoft Office
- Bachelor's degree
Receptionist
Aperion Care West Chicago —Saint Charles, IL
- $15.50 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick Apply
Receptionist
Office of the Cook County Public Guardian - Domestic Relations Division —Chicago, IL
- $56,018 a year
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
3d
Receptionist Part Time
ALIYA of Palos Park —Palos Park, IL
- $18.50 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Dental insurance
Quick Apply
3d
Sr. Receptionist
RR Donnelley —Chicago, IL
- $23.51 - $33.85 an hour
- Full-time
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Switchboard Operator
Saint Mary of Nazareth Hospital —Chicago, IL
- $21.26 an hour
- Weekends as needed
- Hospital
- High school diploma or GED
- Communication skills
Patient Access Representative
CardioOne —Warrenville, IL
- $17.87 - $22.50 an hour
- Full-time
- Office
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Guest Relations Agent - The Ritz-Carlton
Sage Hospitality —Chicago, IL
- $24 - $26 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- AD&D insurance
- Disability insurance
Receptionist - Full-time - Monday-Friday, 10AM - 630PM
Kindred Hospital Chicago North —Chicago, IL
- $16.00 - $20.29 an hour
- Full-time
- English
- High school diploma or GED
- Travel
- Health savings account
- Health insurance
5d
Guest Experience & Hospitality Coordinator
McDermott Will & Emery —Chicago, IL
- $62,000 - $78,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Registration Specialist
UChicago Medicine AdventHealth La Grange —La Grange, IL
- $18.17 - $29.06 an hour
- PRN
- Spanish
- High school
- Hospital
14d
Communications Attendant
Office of the Illinois Attorney General —Chicago, IL
- $299 - $653 a month
- Full-time
- Office
- Typing
- 1 year
- Disability insurance
- Health insurance
Account Specialist
Acme Finishing Company, LLC. —Elk Grove Village, IL
- $25 - $32 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply

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switchboard jobs near glendale heights il

Switchboard Coordinator

Advocate Aurora Health -
Elgin, IL

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Job Details

Full-time
$19.80 - $29.70 an hour
3 days ago

Benefits

Paid time off

Qualifications

Staff supervision
Operator switchboards
Medical software
Phone communication
Spreadsheets
High school diploma or GED
Individual consumer customer service
Telephone systems
Productivity software
Task assignment
Call center management

Full Job Description

Major Responsibilities: Assists manager with operational duties, performance improvement and/or process design activities. 1)Provides one on one direction in regards to departmental updates, alterations to work flow, written consults, etc. in order to maintain a high accuracy level 2)Compiles daily and monthly statistics including individual operator statistics as well as department statistics as needed 3)Notifies manager of any disciplinary problems involving communication operators 4)Acts as a trouble shooter to alleviate problems with disgruntled physicians, patients, other departments in relation to communications department 5)Reviews and approves time cards in ReportXpress system 6)Monitors departmental scheduling including vacation requests/PTO approval; as well as, breaks & lunch schedules 7)Oversees monthly operator audits both written and over-the-phone, providing immediate feedback and direction to individual operators 8)Maintains answering service account information up-to-date on a regular basis by keeping good communication with each office manager Responsible for answering incoming calls (both internal and external) and process to appropriate department, patient room or person. 1)Provides general information to callers, the general public and hospital personnel needing assistance (i.e.

phone numbers, appropriate departments, locations and meetings, etc.) 2)Places long distance calls for hospital approved personnel and local calls which cannot be dialed from areas that are restricted for outgoing calls 3)Responds to all alarms (i.e. Code Red, Code Triage, Code Blue, etc.) for fire and disasters as appropriate 4)Communicates to Public Safety, Emergency Room, Building Operations and other areas when there are emergency situations in the hospital 5)Learn, comply with and support the policies, procedures, standards and expectations for the department and hospital Responsible for operating the page system in house and long range for the medical staff, house staff and hospital personnel, both pager and overhead. 1)Process page requests on the digital and voice pagers 2)Programs pager requests using telecommunications software 3)Process all emergency pages for the code teams 4)Provides reports of the long range pages or overhead calls regarding emergencies, codes, alarms and requested documentation as needed 5)Provides department and nursing stations with information from on call schedules, pager numbers and physician’s office numbers 6)Announces overhead page system codes and their location Utilize department computers and various computer applications to obtain information, provide information to internal and external customers, and maintain information in computer data bases. 1)Obtain and disseminate hospital information from computer applications for customers (internal/external) 2)Update computer bases as information changes to assure that customers obtain the most accurate information 3)Perform clerical duties/data entry as directed by department manager.

(Microsoft Office, AMCOM, American Messaging, Everbridge) Performs duties as assigned by department manager or director. 1)Performs tasks based on need of department (work group assigned tasks) 2)Performs basic repairs, investigates reported problems, attends assigned education activities, etc. 3)Performs any other tasks as assigned by manager or director Assists manager with operational duties, performance improvement and/or process design activities. (Accountability A continued...) 1)Supports and develops departmental goals and vision 2)Acts as a role model to fellow associates using the Advocate Behaviors of Excellence as a guide 3)Supports and enforces hospital and departmental policies and procedures 4)Acts as point person for problems or inquiring dealing from other hospital departments 5)Performs job duties in such a manner that patients waiting/answering incoming call times do not exceed the established standard 6)Assures customers confidential information is handled according to established guidelines, policies and procedures 7)Maintains professional composure and demeanor under stressful situations at all times 8)Exceeds service expectations in problem solving, trouble-shooting or obtaining needed information for customers 9)Promotes customer service standards and expectations within the department of communications and serve as role models for fellow associates 10)Call instances of excellence or non-compliance to the attention of the appropriate supervisor or department head Assists manager with operational duties, performance improvement and/or process design activities.

(Accountability B continued...) 1)Promotes increased utilization of ASH services by maintaining customer-focused behavior and responses to all customers 2)Promotes patient safety be reporting of issues through established channels and participating as requested in safety initiatives 3)Fills in as an operator on the switchboard to cover vacations, illnesses, midnight call-ins, etc. Education/Experience Required: • High school diploma + • 4-5 years experience in customer service in a healthcare setting. • 2 years previous lead/coordinator experience or demonstrated leader potential • At least 6 mos. – 1 year PBX experience • 1-2 years PBS software experience • 1-2 years call center experience • Knowledge of medical terminology preferred Knowledge, Skills & Abilities Required: • Excellent customer service skills • Excellent communication skills • Excellent ability to work within a team setting • Proficient computer skills including spreadsheets, Microsoft Word, Excel and PowerPoint • Detailed oriented.

Strong interpersonal skills. • Strong organizational skills • Ability to delegate assignments efficiently. • Ability to act in a lead capacity • Accurate typing of 50+ wpm preferred • Bilingual preferred. N/A Physical Requirements and Working Conditions: • The candidate must be highly customer service orientated.
Must be able to work effectively as a team member • Must be able to work under very stressful situations, handle difficult people, etc. • Ability to work flexible hours to accommodate staffing needs. • Ability to work weekends, holidays and different shifts in order to accommodate staffing needs, is required. • Ability to direct and make decisions regarding peer group.
High degree of one-on-one contact with patients, physicians, all levels of Advocate Sherman Hosptial, other Advocate facilities, and any health related facility as deemed necessary. n/a This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

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switchboard jobs in glendale heights il

Switchboard Coordinator

Office Communications Admin

Switchboard Operator

Switchboard Operator

Telephone Operator

Part Time - Care Support Specialist

Patient Access Rep

Membership Associate

Receptionist

Receptionist

Receptionist Part Time

Sr. Receptionist

Switchboard Operator

Patient Access Representative

Guest Relations Agent - The Ritz-Carlton

Receptionist - Full-time - Monday-Friday, 10AM - 630PM

Guest Experience & Hospitality Coordinator

Registration Specialist

Communications Attendant

Account Specialist

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