Top 5 Noc Jobs in Grand Haven, Mi

Senior Support Technician
Endeavor —Coopersville, MI
- $75,000 - $85,000 a year
- Overtime
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
1d
Director, Enterprise Network And Communications
Meijer —Grand Rapids, MI
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
- Store discount
- Paid parental leave

More jobs to discover

Find similar jobs that you might be interested in.

Director, Enterprise Network And Communications
Meijer —Grand Rapids, MI
Bachelor’s degree in computer science, Information Technology, or related field. Build and sustain a mature ITSM operating model (incident, problem, change,…
Executive Director: Non-Profit Prison Ministry
Alpha Prison Ministries —Grand Rapids, MI
Work collaboratively with the board to cast vision, clarify organizational goals, and determine strategy. Maintain correspondence with inmates who are inquiring…
$48,000 - $54,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

NOC Engineer - Network Operations
Omni Fiber LLC —Columbus, OH
Ability to explain technical concepts to non-technical users via written documentation. Provide technical guidance while maintaining a strong customer-focused…
Quick Apply
NOC/Network Operations Center Engineer
SDNA Tech —Columbus, OH
Monitor network performance, availability, and alerts using NOC tools. Familiarity with monitoring tools (SolarWinds, Nagios, PRTG, etc.).
From $70,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for noc in grand haven, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

noc jobs near grand haven, mi

Director Of Communications jobs in Grand Rapids, MI

Director Of Communications jobs in Merrillville, IN

Communications jobs in Ventura County, CA

Director Of Communications jobs in Huntington, WV

Sports Communications jobs in Florida

Director Of Communications jobs in New London, CT

Communications jobs in Montgomery, AL

Internal Audit Director jobs in Remote

Director Of Communications jobs in Knoxville, TN

Ob Technician jobs in Chicago, IL

Entry Level Technical Support jobs in Austin, TX

Support Technician jobs in Bennington, VT

Support Technician jobs in Crestview, FL

Support Technician jobs in Yonkers, NY

Pharmacy Technician jobs in Charlottesville, VA

Peer Support Specialist jobs in Syracuse, NY

Support Technician jobs in Merrillville, IN

Senior Support Technician

Endeavor -
Coopersville, MI

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year
1 day ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Financial planning services
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

ConnectWise
Knowledge management
Managing technical support teams
Wiki systems
Computer science
7 years
Defect resolution root cause analysis
Bachelor's degree in information technology
Computer Science
Procedural guides
Tooling
Team leadership
Incident report management
Coaching
Equipment troubleshooting
Server backup and recovery
Public Cloud
Windows
Incident Escalation
Internal investigations
Network infrastructure
Change management
Virtualization tools
Analysis skills
Records management
Bachelor's degree
Confluence
Networking hardware installation
Incident management operations support
Azure AD

Full Job Description

Company Information:

Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide technology solutions to address client needs and help organizations understand how to utilize that technology to be successful. We partner with the top industries to bring clients the most competitive pricing and products available. Whether you are looking for network support, personal devices, mobility, security, backup, cloud or fundamental training, our IT professionals are ready to serve.

General Summary:

The Senior Support Technician provides technical leadership on the Service Desk, leading high-severity incident response, executing root-cause fixes from Problem Management, and driving improvements to runbooks, standards, and automation. This role coaches the team technically, sets the standard for documentation and ticket quality, and is directly accountable for reducing the volume of tickets that require senior escalation over time by improving the underlying procedures, automation, and enablement materials. The Senior Support Technician partners with the Service Desk Manager on continual service improvement and represents the Service Desk in cross-practice work.

Essential Job Functions:

Lead high-severity incident response, including P1 and major incident scenarios, providing technical direction and coordinating the response across Service Desk, NOC, Professional Services, and vendor resources per the Incident Management Policy

Execute root-cause fixes from Problem Management, including complex remediation, known error resolution, and post-incident preventive work per the Problem Management Policy

Own maintenance and improvement of Service Desk runbooks, technical standards, and knowledge base content in Confluence and IT Glue, and retire stale or contradictory documentation

Drive automation improvements that reduce recurring toil, including scripting standard fixes, tuning RMM automation, and identifying candidate procedures for automation-first delivery

Provide structured technical coaching and enablement across Support Technician I and II, including pairing on complex tickets, reviewing knowledge articles, and leading technical training sessions on newly documented procedures

Contribute to Problem Management as an investigator when Tier 3 investigation is required for individual client problems and when master Problem records are opened for cross-client patterns, per the Problem Management Policy

Model ticket documentation, time entry, and closure standards for the Service Desk

Partner with the Service Desk Manager on Continual Improvement Register (CIR) items and service improvement plans

Represent the Service Desk in cross-practice coordination with Professional Services, NOC, and vCIO on shared work, transitions, and improvement initiatives

Maintain accurate ticket documentation, time entry, and schedule in ConnectWise PSA

Participate in the weekly on-call rotation, providing after-hours coverage as backup to Endeavor IT's third-party after-hours service

Any additional tasks required by management

Knowledge, Skills, and Abilities:

Deep troubleshooting expertise across enterprise networking, Windows Server, Microsoft 365, Azure and Entra ID, virtualization, backup and disaster recovery, and security tooling

Skill in installing, repairing, and maintaining network and infrastructure equipment

Strong analytical thinking, problem-solving, and root-cause analysis skills

Excellent verbal and written communication with the ability to lead technical bridges and post-incident reviews

Proficiency with ConnectWise PSA, ConnectWise RMM (Automate), IT Glue, Confluence, and scripting for automation (PowerShell)

Strong working knowledge of ITIL practices, including incident, problem, change, and continual improvement

Coaching and mentoring aptitude with the ability to develop technical range in Support Technician I and II peers

Ability to hold documentation and quality standards without becoming a bottleneck

Education and Experience:

Bachelor’s degree in Computer Science, Information Technology, related field, or equivalent experience

7+ years support experience

Certifications:

Relevant Microsoft, ConnectWise, and security certifications are encouraged; a minimum of one new proctored industry certification per year is expected

Benefits we offer!

401k with 100% match up to 6% employee contribution
Medical
Dental
Vision
Employer Paid - Life Insurance - 3x your salary
Employer Paid - Long-term Disability
Employer Paid - Short-term Disability
Employer Paid - Access to financial planning services
EAP
Holidays
PTO

Compensation:

Salary: 75,000 - 85,000

Quick Apply

Refine Your Search

noc jobs in grand haven, mi

Senior Support Technician

Director, Enterprise Network And Communications

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for noc in grand haven, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected