Top 13 Desktop support technician Jobs in Grand Rapids, Mi

Technology Support Technician
Forest Hills Public School District —Grand Rapids, MI
- $21.98 an hour
- 8 hour shift
- Mid-level
- Microsoft Office
- Organizational skills
4d
Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
- Email
- Microsoft Outlook
- Windows
- SharePoint
- Paid time off
- Cell phone reimbursement
IT Support Technician (Part-time)
Tend.Harvest.Cultivate. —Grand Rapids, MI
- $22 - $26 an hour
- Part-time
- Computer science
- Computer Science
- Mid-level
IT Support Technician
TGW Systems Inc —Grand Rapids, MI
- Full-time
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
7d
IT Support Technician-Onsite
IT Systems, LLC —Marne, MI
- $21 - $26 an hour
- Full-time
- Mid-level
- Office
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply
9h
Help Desk Support Technician
ODL, Inc. —Zeeland, MI
- Full-time
- Spanish
- Oracle
- Mid-level
Quick Apply
IT Help Desk Technician
HG Medical USA —Holland, MI
- $60,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
IT Technician Level I
Gun Lake Tribal Gaming —Wayland, MI
- Full-time
- Pass drug screening
- Office
- Windows
Quick Apply
14d
IT Service Desk Technician I
Switch —Grand Rapids, MI
- Full-time
- In-person
- Reliable transportation
- Entry level
Quick Apply
10h
IT Systems Engineer
M W Watermark Llc —Holland, MI
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Mobile Foreman
Pace Transportation —Byron Center, MI
- $42 - $45 an hour
- Full-time
- Computer literacy
- ERP systems
- Mid-level
Quick Apply
4d

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Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
You will answer questions on basic technical issues and offer advice to solve them. Troubleshoot technical issues in: Windows, M365/Outlook, and other common…
Technology Support Technician
Forest Hills Public School District —Grand Rapids, MI
College degree or technical certifications in the field of Information Technology. Respond to requests for technical assistance by help desk ticket system,…
$21.98 an hour
4d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d

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desktop support technician jobs near grand rapids, mi

Technology Support Technician

Forest Hills Public School District -
Grand Rapids, MI

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Job Details

Part-time
$21.98 an hour
4 days ago

Qualifications

Desktop computer repair
Customer follow-ups
Staff supervision
Network documentation
Content creation for technical audiences
Email customer support
Phone communication
Team leadership
Laptop (troubleshooting support)
IT system monitoring
Peripheral setup
System performance optimization
Moving
Software implementation
Hardware maintenance
Equipment troubleshooting
Mid-level
Software installation
Microsoft Office
User training (technical support)
Phone customer support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration
Desktop applications
WAN
Software documentation
Networking equipment (troubleshooting support)

Full Job Description

Technology Support Technician

Administration

Reports To: Manager of End User Experience

Pay Grade: Grade 6, Step 1, $21.98 per hour

Schedule: 8 hours per day, 52 weeks per year

Job Summary: The Technology Support Technician is responsible for performing skilled work in the installation, troubleshooting, maintenance and monitoring of district computer equipment, networks and peripherals to enhance established curriculum and prevent service interruption of equipment. The Technology Support Technician also deals with a broad range of equipment, diagnoses, troubleshoots, and responds to hardware and software problems.

Preferred Qualifications:

College degree or technical certifications in the field of Information Technology
Minimum of one year’s related work experience
Working knowledge of LAN and WAN topologies and architecture
Experience troubleshooting and resolving hardware, software, systems and network issues
Working knowledge of monitoring and tuning systems to achieve optimum performance levels
Advanced level knowledge of Google Apps for Education and MS Office
Strong oral and written communications skills
Exceptional interpersonal skills, with an emphasis on customer service
Excellent organizational skills and the ability to work with a diverse user base
Exceptional attention to detail and accuracy

Essential Job Functions:

Install, upgrade, repair, move, and replace desktops, laptops and peripherals.
Follow and understand oral and written instructions, including technical documentation.
Communicate effectively and respond under pressure while maintaining courteous and professional relationships with staff.
Manage all aspects of a task from analysis to final resolution.
Work independently and in a team environment.
Provide first line response for users requiring assistance with information technology issues and problems.
Respond to requests for technical assistance by help desk ticket system, phone, and/or email.
Provide remote and onsite support for most desktop applications, hardware, and peripherals.
Conduct technical support in line with documented procedures; diagnose and resolve day-to-day operation issues.
Maintain hardware, software and network inventory, diagrams and related documentation as needed.
Work within the FHPS ticket system to create detailed work logs and technical documentation.
Track issues to resolution while updating the ticket system with the solutions and logging all support activity. Maintain close contact/follow up and open communication with consumer until an issue has been resolved.
Supervise technology interns and provide guidance in the resolution of technical support issues for the district.
Provide technical leadership and knowledge sharing with colleagues and interns.
Develop and provide training and documentation for FHPS staff members and end users.
Work with technology department leaders to implement new software, hardware, computer, server, and mobile technologies. Assist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality.
Image workstations and laptops. Assist with troubleshooting and fixing issues related to the technology infrastructure, LAN and WAN. Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems.
Participate in appropriate in-service, workshops, seminars, trainings, and special projects; attend required meetings.
Assist with training of district personnel in operation of technology systems and provide advice to end users regarding technology needs.
Consistent and reliable attendance.
Perform any other related duties as assigned.

Physical Requirements:

While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, hear (in a quiet or noisy environment). The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust/focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Work Environment:

The noise level in the work environment is usually quiet to moderate. Work will be performed mostly indoors but some outdoor work may be required.

Mental Functions:
While performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile and negotiate.

Evaluation:
In accordance with the Administrative Support Staff Agreement.

Terms of Employment:

The employee will remain free of any alcohol or drugs throughout his/her employment with the district as outlined in Board Policy #4210.

The Forest Hills Public School District does not discriminate on the basis of race, color, national origin, religion, age, sex (including pregnancy, gender identity, or sexual orientation), marital status, disability, genetic information, or any other legally prohibited basis in its employment decisions or the provision of services.

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desktop support technician jobs in grand rapids, mi

Technology Support Technician

Help Desk Support Technician

IT Support Technician (Part-time)

IT Support Technician

IT Support Technician-Onsite

Help Desk Support Technician

IT Help Desk Technician

IT Technician Level I

IT Service Desk Technician I

IT Systems Engineer

Mobile Foreman

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