Top 42 Guest service agent Jobs in Grand Rapids, Mi

Guest Service Agent
Hyatt Place South Grand Rapids —Wyoming, MI
- $16 - $18 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
Quick Apply
Guest Service Representative/Hotel Front Desk
Residence Inn by Marriott Grand Rapids Downtown —Grand Rapids, MI
- $16 an hour
- Part-time
- Writing skills
- Residential
- Hotel
- Profit sharing
- Health savings account
Quick Apply
Front Desk Agent
AHC Hospitality —Grand Rapids, MI
- $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Free parking
- Health insurance
Amway Grand Plaza Front Desk Agent
AHC Hospitality —Grand Rapids, MI
- $17 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Cleaning
- Health insurance
- Dental insurance
Agent
Courtyard by Marriott —Grand Rapids, MI
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
2nd and 3rd shift front desk agent
Clarion Inn & Suites —Grand Rapids, MI
- From $22.74 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Quick Apply
4d
Amway Grand Plaza Front Desk Agent - 3rd Shift
Amway Grand Plaza —Grand Rapids, MI
- $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Cleaning
- Free parking
8d
Amway Grand Plaza Front Office Supervisor
Amway Grand Plaza —Grand Rapids, MI
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Free parking
- Health insurance
5d
Night Auditor
Grand Rapids Residence Inn by Marriott Downtown —Grand Rapids, MI
- $17 an hour
- Part-time
- Hotel
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Front Desk Agent
GR HS LLC —Grand Rapids, MI
- $16 an hour
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Guest Service Representative (Front Desk Agent) - Birch Hill Suites
J&P Hospitality Management, LLC —Grand Rapids, MI
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent
Hyatt Place Grand Rapids South —Wyoming, MI
- $15 - $16 an hour
- Part-time
- Hotel
- Data entry
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hampton Inn & Suites Grand Rapids Downtown —Grand Rapids, MI
- $15 an hour
- Part-time
- Clean driving record
- Hotel
- Ability to lift 50 pounds
- Travel reimbursement
- Paid training
Quick Apply
Front Desk Agent
Home2 Suites by Hilton —Grand Rapids, MI
- From $15 an hour
- Part-time
- English
- Hotel
- US work authorization
- Free parking
- Health insurance
Quick Apply
5d
1st Shift Hotel Guest Services
Radisson Hotel Grand Rapids Riverfront —Grand Rapids, MI
- From $15 an hour
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
Quick Apply
6d
Front Desk Agent
Image Hotel Management —Grand Rapids, MI
- 8 hour shift
- Computer literacy
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Courtyard by Marriott Guest Care Supervisor
AHC Hospitality —Grand Rapids, MI
- $19 an hour
- 8 hour shift
- Ability to walk for extended periods
- Writing skills
- Basic math
- Free parking
- Health insurance
Front Desk Agent
Holiday Inn Grand Rapids Downtown —Grand Rapids, MI
- From $16.75 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
- Free parking
- Paid holidays
Quick Apply
5d
Front Desk Associate
Fairfield Inn & Suites —Wyoming, MI
- From $15 an hour
- Part-time
- In person
- Hotel
- Cleaning
- In-person
- Employee discount
- Flexible schedule
Quick Apply
7d
JW Marriott Front Office Supervisor
JW Marriott —Grand Rapids, MI
- $19 an hour
- Weekends as needed
- Microsoft Outlook
- Sales
- Inventory management
- Free parking
- Health insurance

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guest service agent jobs near grand rapids, mi

Guest Service Agent

Hyatt Place South Grand Rapids
Wyoming, MI

Quick Apply

Job Details

Part-time | Full-time
$16 - $18 an hour

Benefits

Employee discount

Qualifications

Hotel emergency procedures
Receptionist experience within hospitality industry

Full Job Description

Job Overview

Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this energetic role, you will be the friendly face at the front desk, providing exceptional customer service, handling reservations, and ensuring smooth check-in and check-out processes. Your proactive approach and hospitality expertise will help foster a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier guest relations.

Responsibilities

Greet guests warmly upon arrival, ensuring a positive first impression through excellent phone etiquette and personable client communication
Manage hotel reservations using property management systems (PMS) such as OPERA or similar platforms, including booking, modifying, and canceling reservations
Handle guest inquiries efficiently via multi-line phone systems and in person, providing accurate information about hotel amenities and local attractions
Assist guests with check-in/check-out procedures, ensuring all details are accurately recorded in the front desk system
Address guest concerns promptly with customer service problem-solving skills, escalating issues when necessary to maintain guest satisfaction
Support night audit operations by reconciling accounts and preparing reports to ensure financial accuracy at the end of each shift
Follow hotel emergency procedures to ensure guest safety and respond effectively to any incidents or emergencies

Qualifications

Proven experience in hospitality management or front desk operations within a hotel or resort environment
Strong customer service skills with a friendly, energetic attitude and excellent communication abilities in multiple languages; bilingual proficiency is highly desirable
Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS)
Knowledge of hotel emergency procedures and guest relations best practices
Ability to handle multi-line phone systems efficiently while maintaining professionalism and courtesy
Experience with night audit processes and resort operations is a plus
Demonstrated problem-solving skills in customer service scenarios and effective client communication techniques

Join us to be part of a vibrant team dedicated to delivering exceptional hospitality experiences. We value energetic individuals who thrive on creating welcoming environments for every guest!

Pay: $16.00 - $18.00 per hour

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in grand rapids, mi

Guest Service Agent

Guest Service Representative/Hotel Front Desk

Front Desk Agent

Amway Grand Plaza Front Desk Agent

Agent

2nd and 3rd shift front desk agent

Amway Grand Plaza Front Desk Agent - 3rd Shift

Amway Grand Plaza Front Office Supervisor

Night Auditor

Front Desk Agent

Guest Service Representative (Front Desk Agent) - Birch Hill Suites

Front Desk Agent

Front Desk Agent

Front Desk Agent

1st Shift Hotel Guest Services

Front Desk Agent

Courtyard by Marriott Guest Care Supervisor

Front Desk Agent

Front Desk Associate

JW Marriott Front Office Supervisor

I want to receive the latest job alert for guest service agent in grand rapids, mi

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