Top 17 Help desk technician Jobs in Grand Rapids, Mi

Technology Support Technician
Forest Hills Public School District —Grand Rapids, MI
- $21.98 an hour
- 8 hour shift
- Mid-level
- Microsoft Office
- Organizational skills
4d
Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
- Email
- Microsoft Outlook
- Windows
- SharePoint
- Paid time off
- Cell phone reimbursement
IT Help Desk Technician
Feyen Zylstra —Grand Rapids, MI
- Full-time
- Pass drug screening
- Office
- Windows
- Paid training
- Paid time off
Quick Apply
18h
Technology Assistant/Help Desk Technician
Forest Hills Public School District —Grand Rapids, MI
- $21.98 an hour
- 8 hour shift
- Word processing
- Computer literacy
- Writing skills
7d
IT Support Technician (Part-time)
Tend.Harvest.Cultivate. —Grand Rapids, MI
- $22 - $26 an hour
- Part-time
- Computer science
- Computer Science
- Mid-level
IT Help Desk Technician
HG Medical USA —Holland, MI
- $60,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Help Desk Technician II
Park Place Technologies, LLC —Grand Rapids, MI
- On call
- Hybrid work
- Mid-level
- 1 year
- Associate's degree
IT Support Technician
TGW Systems Inc —Grand Rapids, MI
- Full-time
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
6d
IT Systems Support Specialist
Cornerstone University —Grand Rapids, MI
- $21 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
Help Desk Support Technician
ODL, Inc. —Zeeland, MI
- Full-time
- Spanish
- Oracle
- Mid-level
Quick Apply
Printer Hardware Helpdesk Technician - Grand Rapids MI
Applied Innovation —Grand Rapids, MI
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Wyoming, MI
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Maintenance Technician
Extended Stay America —Grand Rapids, MI
- $19 an hour
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —Grand Rapids, MI
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance

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Maintain, update, troubleshoot, install, and integrate all company technology including company web sites. Oversee printer troubleshooting, maintenance, and…
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Technology Support Technician

Forest Hills Public School District -
Grand Rapids, MI

Apply Now

Job Details

Part-time
$21.98 an hour
4 days ago

Qualifications

Desktop computer repair
Customer follow-ups
Staff supervision
Network documentation
Content creation for technical audiences
Email customer support
Phone communication
Team leadership
Laptop (troubleshooting support)
IT system monitoring
Peripheral setup
System performance optimization
Moving
Software implementation
Hardware maintenance
Equipment troubleshooting
Mid-level
Software installation
Microsoft Office
User training (technical support)
Phone customer support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration
Desktop applications
WAN
Software documentation
Networking equipment (troubleshooting support)

Full Job Description

Technology Support Technician

Administration

Reports To: Manager of End User Experience

Pay Grade: Grade 6, Step 1, $21.98 per hour

Schedule: 8 hours per day, 52 weeks per year

Job Summary: The Technology Support Technician is responsible for performing skilled work in the installation, troubleshooting, maintenance and monitoring of district computer equipment, networks and peripherals to enhance established curriculum and prevent service interruption of equipment. The Technology Support Technician also deals with a broad range of equipment, diagnoses, troubleshoots, and responds to hardware and software problems.

Preferred Qualifications:

College degree or technical certifications in the field of Information Technology
Minimum of one year’s related work experience
Working knowledge of LAN and WAN topologies and architecture
Experience troubleshooting and resolving hardware, software, systems and network issues
Working knowledge of monitoring and tuning systems to achieve optimum performance levels
Advanced level knowledge of Google Apps for Education and MS Office
Strong oral and written communications skills
Exceptional interpersonal skills, with an emphasis on customer service
Excellent organizational skills and the ability to work with a diverse user base
Exceptional attention to detail and accuracy

Essential Job Functions:

Install, upgrade, repair, move, and replace desktops, laptops and peripherals.
Follow and understand oral and written instructions, including technical documentation.
Communicate effectively and respond under pressure while maintaining courteous and professional relationships with staff.
Manage all aspects of a task from analysis to final resolution.
Work independently and in a team environment.
Provide first line response for users requiring assistance with information technology issues and problems.
Respond to requests for technical assistance by help desk ticket system, phone, and/or email.
Provide remote and onsite support for most desktop applications, hardware, and peripherals.
Conduct technical support in line with documented procedures; diagnose and resolve day-to-day operation issues.
Maintain hardware, software and network inventory, diagrams and related documentation as needed.
Work within the FHPS ticket system to create detailed work logs and technical documentation.
Track issues to resolution while updating the ticket system with the solutions and logging all support activity. Maintain close contact/follow up and open communication with consumer until an issue has been resolved.
Supervise technology interns and provide guidance in the resolution of technical support issues for the district.
Provide technical leadership and knowledge sharing with colleagues and interns.
Develop and provide training and documentation for FHPS staff members and end users.
Work with technology department leaders to implement new software, hardware, computer, server, and mobile technologies. Assist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality.
Image workstations and laptops. Assist with troubleshooting and fixing issues related to the technology infrastructure, LAN and WAN. Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems.
Participate in appropriate in-service, workshops, seminars, trainings, and special projects; attend required meetings.
Assist with training of district personnel in operation of technology systems and provide advice to end users regarding technology needs.
Consistent and reliable attendance.
Perform any other related duties as assigned.

Physical Requirements:

While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, hear (in a quiet or noisy environment). The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust/focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Work Environment:

The noise level in the work environment is usually quiet to moderate. Work will be performed mostly indoors but some outdoor work may be required.

Mental Functions:
While performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile and negotiate.

Evaluation:
In accordance with the Administrative Support Staff Agreement.

Terms of Employment:

The employee will remain free of any alcohol or drugs throughout his/her employment with the district as outlined in Board Policy #4210.

The Forest Hills Public School District does not discriminate on the basis of race, color, national origin, religion, age, sex (including pregnancy, gender identity, or sexual orientation), marital status, disability, genetic information, or any other legally prohibited basis in its employment decisions or the provision of services.

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Refine Your Search

help desk technician jobs in grand rapids, mi

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Printer Hardware Helpdesk Technician - Grand Rapids MI

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