Top 8 It help desk technician Jobs in Grand Rapids, Mi

IT Help Desk Technician
Feyen Zylstra —Grand Rapids, MI
- Full-time
- Pass drug screening
- Office
- Windows
- Paid training
- Paid time off
Quick Apply
14h
IT Support Technician (Part-time)
Tend.Harvest.Cultivate. —Grand Rapids, MI
- $22 - $26 an hour
- Part-time
- Computer science
- Computer Science
- Mid-level
Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
- Email
- Microsoft Outlook
- Windows
- SharePoint
- Paid time off
- Cell phone reimbursement
Help Desk Technician II
Park Place Technologies, LLC —Grand Rapids, MI
- On call
- Hybrid work
- Mid-level
- 1 year
- Associate's degree
IT Help Desk Technician
HG Medical USA —Holland, MI
- $60,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
IT Support Technician
TGW Systems Inc —Grand Rapids, MI
- Full-time
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
6d
Help Desk Support Technician
ODL, Inc. —Zeeland, MI
- Full-time
- Spanish
- Oracle
- Mid-level
Quick Apply

Related jobs to explore

Based on your search for it help desk technician

Help Desk Support Technician
Quantum Leap —Grand Rapids, MI
You will answer questions on basic technical issues and offer advice to solve them. Troubleshoot technical issues in: Windows, M365/Outlook, and other common…
Help Desk Technician II
Park Place Technologies, LLC —Grand Rapids, MI
Document incoming calls & record specific issues to identify ongoing issues or patterns. The Help Desk Technician II is responsible for all aspects of first…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk technician in grand rapids, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk technician jobs near grand rapids, mi

IT Help Desk Technician

Feyen Zylstra -
Grand Rapids, MI

Quick Apply

Job Details

Full-time
14 hours ago

Benefits

Paid training
Paid time off

Qualifications

High school diploma or GED

Full Job Description

Feyen Zylstra is a team of hardworking thinkers and doers who use their brains and brawn to solve the most complex problems associated with the design, installation, and maintenance of electrical and low voltage systems.

We leverage our capability and creativity in electrical solutions to deliver results that drive our purpose of having a positive impact on the lives of people. This starts with our employees and providing them with great pay and benefits, safe and energizing work environments, and opportunities to learn and grow. Our team is data-driven, innovative, collaborative, and committed to the success of those around them.

FZ is looking for an IT Help Desk Technician to join our team in Grand Rapids, MI. In this role, you'll serve as the first point of contact for employees seeking technical support, helping resolve day-to-day technology issues while delivering exceptional customer service. You'll work closely with users across the organization to troubleshoot hardware, software, and mobile device issues, support technology deployments, and help ensure our employees have the tools they need to be successful.

What We're Looking For:

A Problem Solver. You enjoy troubleshooting and finding solutions. Whether it's a software issue, hardware failure, or user question, you're committed to getting to the root of the problem and helping others get back to work quickly. You stay calm under pressure and know when to escalate issues for additional support.
A Customer Advocate. You understand that technology support is about people as much as it is about systems. You enjoy helping others, communicate effectively with both technical and non-technical users, and are committed to delivering a positive support experience.
A Learner. Technology is constantly evolving, and you're excited to learn alongside it. You are curious, adaptable, and eager to expand your technical knowledge and develop new skills.
A Team Player. You work well with others, share knowledge freely, and understand that collaboration leads to better results. You are willing to jump in wherever needed to help the team succeed.
An Organized Professional. You can manage multiple requests, prioritize competing demands, and maintain accurate documentation. You take ownership of your work and follow through until issues are resolved.

Areas of Focus:

Monitoring and responding to employee support requests through the ticketing system, phone, email, instant messaging, and in-person interactions
Troubleshooting and resolving hardware, software, mobile device, and system-related issues
Ensure all requests are properly resolved or escalated in a timely manner
Communicate with vendors to resolve issues and make repairs
Provide technology training to users as needed
Provide help desk and infrastructure support outside of normal business hours on a rotating on-call schedule
Supporting IT projects and initiatives across the organization

Key Qualifications:

High school diploma required
Relevant degree, technical certification, or 1-3 years of experience in an IT support, help desk, or technical support role preferred
Experience working with a ticketing system preferred
Proficiency with Windows operating systems, Microsoft Office, and iOS devices
Strong customer service and communication skills
Ability to work effectively in a fast-paced environment and manage multiple priorities
Strong organizational skills and attention to detail
Desire to learn new technologies and continuously improve technical skills
Ability to work both independently and as part of a team

We offer generous benefits, competitive compensation, paid time off, training and development, the opportunity for growth, a safe work environment, and the chance to work with a winning team in a great company culture. Candidates are required to pass a pre-employment drug screen. FZ is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, or other protected classes.

Quick Apply

Refine Your Search

it help desk technician jobs in grand rapids, mi

IT Help Desk Technician

IT Support Technician (Part-time)

Help Desk Support Technician

Help Desk Technician II

IT Help Desk Technician

IT Support Technician

Help Desk Support Technician

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk technician in grand rapids, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected