Top 15 Technology support Jobs in Grants Pass, Or

Analyst II, Technical Support
WM —Central Point, OR
- $65,700 - $96,370 a year
- Full-time
- Computer Science
- Data analysis skills
- Mid-level
- Employee stock purchase plan
- Paid holidays
IT Support Analyst
Action DataTel —Medford, OR
- $22 - $26 an hour
- Part-time
- Background check
- Software troubleshooting
- Pass drug screening
- Tuition reimbursement
- Paid time off
Quick Apply
2d
Help Desk Technician
KELLEY CREATE —Medford, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
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Technical Support Specialist (B2B Software, Experienced)
Vesigo Studios —Medford, OR
- $20 - $25 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2d

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Analyst II, Technical Support
WM —Central Point, OR
Support desktop, hardware, software, and application issues across office and field environments while developing technical expertise and stakeholder…
$65,700 - $96,370 a year
IT Support Analyst
Action DataTel —Medford, OR
Familiar with RMM tools and CRM i.e. Connectwise Manage. Windows 11 setup, upgrades, maintenance, use and repair. Providing excellent end user support.
$22 - $26 an hour
Quick Apply
2d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
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Analyst II, Technical Support

WM -
Central Point, OR

Apply Now

Job Details

Full-time
$65,700 - $96,370 a year

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Customer communication
Mobile device support
Technical documentation
Incident report management
Incident management software
Peripheral setup
Software implementation
Equipment troubleshooting
Windows
Incident Escalation
Software installation
Microsoft System Center
Troubleshooting audio issues
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access management
Incident management operations support
Remote access software
Customer support ticket management
Networking equipment (troubleshooting support)
AV system troubleshooting
Application Maintenance
VPN management
Desktop administration
Hardware diagnostics
Escalation handling
Peripheral hardware support
Intune

Full Job Description

I. Job Summary

Under general supervision, configures and installs moderately complex software for IT users' desktops and mobile devices. Provides intermediate technical support (through Tier 2) for software and hardware of end-user computing. Provides troubleshooting to readily identify problems and/or technical issues and escalates to appropriate staff for resolution.

II. Essential Duties and Responsibilities

Provide reliable, customer focused IT support to market and corporate users through effective troubleshooting, collaboration, and escalation. Support desktop, hardware, software, and application issues across office and field environments while developing technical expertise and stakeholder relationships.
Support Tier 2 and select Tier 3 tickets escalated from the Digital Service Center; escalate complex issues as needed
Troubleshoot moderately complex desktop, application, network, and hardware issues by reproducing incidents and validating configurations
Provide functional and post development application support, including client installations and upgrades
Collaborate with internal IT teams and external vendors to support timely issue resolution
Assist with data analysis, documentation, and technical inputs for system fixes and enhancements
Contribute to operational and ticketing reports and support team led technical initiatives
Advise users on standard IT equipment options and assist with research and quote coordination
Provide hands-on, frontline IT support for users online, in call queues, and on site

III. Qualifications

A. Required Qualifications

Bachelor's Degree (accredited) in Computer Science, MIS, or similar area of study or in lieu of degree
High School Diploma or GED (accredited) and four years of relevant work experience.
3 years of prior work experience (in addition to education requirement).

B. Other Knowledge, Skills, or Abilities Required

End User Computing Support, Desktop Support, Application Support, Incident Management, Troubleshooting, SCCM/MECM, VPN, MS InTune, Hardware & Peripherals, Customer Service, Field Support
Network & endpoint support: troubleshoot wired/Wi Fi connectivity, docking stations, PC hardware, Windows OS, and peripherals.
Incident troubleshooting: reproduce issues, validate configurations, follow standard diagnostics; escalate complex or unresolved issues.
Application support: support standard enterprise applications; assist with installations, upgrades, and basic post deployment issues.
Customer & communication skills: deliver responsive end user support; explain technical issues to non technical users; collaborate with IT teams.
Documentation & analysis: document incidents and resolutions in ITSM tools; apply analytical skills to recurring or moderately complex issues.

C. Preferred Qualifications

Experience troubleshooting, supporting, and resolving Point of Sale (POS) system issues
Working knowledge of ITIL principles; experience using ServiceNow and Microsoft Office applications
End User Collaboration & Audio/Video Support
Network & Connectivity Troubleshooting
Microsoft 365 / Office Support
Hardware & Peripherals (Desk Side Support)
Software Deployment & Remote Access

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Repetitive Motions
Eye/Hand/Foot Coordination
Sitting
Talking
Hearing

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this on-site position is $65700 - $96370. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

In addition, this position is eligible for a bonus.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

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technology support jobs in grants pass, or

Analyst II, Technical Support

IT Support Analyst

Help Desk Technician

Technical Support Specialist (B2B Software, Experienced)

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