Top 7 Service advisor Jobs in Great Falls, Mt

Service Advisor 1
Gills Point S Tire & Auto —Great Falls, MT
- $18 - $23 an hour
- Clean driving record
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Service Advisor
Wolfe Ford of Fort Benton —Great Falls, MT
- $41,600 - $84,000 a year
- Full-time
- Dealership
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
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Service Advisor
Lithia Chrysler Dodge Jeep Ram of Great Falls —Great Falls, MT
- $4,000 - $6,000 a month
- Full-time
- 18 years or older
- Clean driving record
- Dealership
- Employee stock purchase plan
- Paid holidays
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8d
Auto Care Center Service Writer
Walmart —Great Falls, MT
- $17 - $30 an hour
- Part-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Service Advisor
No Limit Auto And Tire —Great Falls, MT
- $20 - $35 an hour
- Full-time
- Clean driving record
- Mid-level
- Driving
- Paid time off
- Employee discount
Quick Apply
6h
Sales and Service Technician
Firestone Complete Auto Care —Great Falls, MT
- $14.40 - $21.51 an hour
- Full-time
- Hybrid work
- Inventory management
- High school diploma or GED
- Driver's License
- Paid holidays
- Dental insurance
1d

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Direct Automotive Distributing —Great Falls, MT
Driving courteously and safely using defensive driving skills. Direct Automotive Distributing is an automotive parts distribution company, looking for a local…
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14d
Salesperson
Advance Auto Parts —Great Falls, MT
The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives;…
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4d

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Mercedes-Benz Service Advisor
Mercedes-Benz of Easton —Columbus, OH
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one…
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Automotive Service Advisor
Germain Toyota of Columbus —Columbus, OH
Answer service calls, set and confirm appointments. As a Service Advisor, you will own the customer experience in the service lane and are the first point of…
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Service Advisor 1

Gills Point S Tire & Auto -
Great Falls, MT

Quick Apply

Job Details

$18 - $23 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer records maintenance
Customer communication
Customer relationship building
Client inquiry handling
High school diploma or GED
Driver's License
Experience working in the automotive repair industry
Customer engagement
Productivity software
Suggestive selling
Technical Proficiency
Mechanical knowledge

Full Job Description

Description:

Are you ready to join the winning team? At Gills Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Service Advisors act as the primary point of contact between customers and the service department. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance. This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. Our Service Advisors must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, & Medium Truck.

RESPONSIBILITIES to include, but are not limited to:

Perform and understand all knowledge of a Service Technician I (Retail & Commercial)
Greeting customers and addressing their inquiries and concerns.
Providing a positive and professional customer service experience.
Conducting an in-depth inspection of the customer's vehicle to identify apparent tire and entry level mechanical issues.
Documenting the customer's concerns and collecting relevant information.
Recommending tires based on the vehicle's condition and the customer's concerns.
Providing clear explanations of recommended tires, including costs and timeframes.
Providing customers with accurate cost estimates for proposed tires.
Obtaining approval from customers before proceeding with work.
Creating detailed work orders for service technicians, including a description of customer concerns, recommended services, and any additional notes.
Coordinating and scheduling service appointments for customers.
Managing the service department's schedule to optimize workflow.
Communicating customer concerns and vehicle issues to service technicians.
Providing technicians with relevant information to aid in diagnosis and repair.
Following up with customers to provide updates on the status of their vehicles.
Communicating any additional findings or recommended services as needed.
Ordering necessary Tires for customers.
Understanding inventory and ensuring the availability of required tires.
Coordinating billing and invoicing processes.
Providing customers with detailed invoices and explaining charges.
Educating customers on tire best practices and answering questions about tires.
Addressing and resolving customer concerns or complaints in a professional and effective manner.
Maintaining accurate records of customer interactions, service recommendations, and work performed.

Requirements:

High School Diploma or Equivalent
Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
Willingness to pursue TIA certification with company support and assistance
Valid driver’s license and acceptable driving record required
Prior experience in a customer service role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
Experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
Excellent verbal and written communication skills to interact with customers and relay information clearly and effectively between customers and technicians.
Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
The ability to upsell services and products based on vehicle condition and customer needs.

We offer:

Paid time off
Stable working hours
Excellent Training – with opportunities for training and career advancement
Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
Competitive wages
401(k) savings plan with company match

Quick Apply

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service advisor jobs in great falls, mt

Service Advisor 1

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Service Advisor

Auto Care Center Service Writer

Service Advisor

Sales and Service Technician

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