Top 5 Technology resource specialist iii Jobs in Greenville, Nc

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Technology Resource Specialist III

Pitt County Schools -
Greenville, NC

Apply Now

Job Details

Full-time

Qualifications

Endpoint Security
Cloud identity and access management (IAM)
Managing technical support teams
Customer communication
Mobile device support
Project management experience in education
IT user and group management
Project management experience in technology
IT asset management
Team leadership
Standard Operating Procedures (SOPs) implementation
Technical documentation
Configuration management
Windows
VLAN
Driver's License
Supervising experience
Cloud-based systems
Cloud service support
Desktop (troubleshooting support)
Customer support ticket management
WAN
Networking equipment (troubleshooting support)
macOS
UEM
Productivity software
Desktop administration
Standard operating procedures (SOPs)
IT department experience
Ticketing system technical support

Full Job Description

Position: Technology Resource Specialist III (Lead Technician)

Department / Location: Technology - C.M. Eppes Annex

Reports To: Chief Technology Officer / Assistant Director of Technology

Terms of Employment: 12 Month / 40 hours per week

Position Summary

The Technology Resource Specialist III serves as the district's senior technical support lead, providing advanced troubleshooting, leadership, and operational oversight of end-user technology services. This role supervises and coordinates the work of Technology Resource Specialists I and II while supporting district initiatives in device lifecycle management, cloud-based systems, cybersecurity, and network-connected environments.

The position plays a critical role in ensuring reliable, secure, and equitable access to instructional and operational technology across all schools and departments.

Minimum Qualifications

Knowledge, Skills, and Abilities

Advanced knowledge of:
- End-user devices (Chromebooks, Windows 11 devices, macOS devices, printers)
- Cloud-based platforms such as Google Workspace or Microsoft 365
- Device management systems such as JAMF or Mosyle
- Identity and access management systems
- Windows 11 image creation (MDT, FOG, PDQ SmartDeploy)
Strong understanding of:
- K12 classroom technology ecosystems (interactive displays, AV systems, student devices)
- Networking fundamentals (LAN/WAN, wireless, VLANs, basic switching concepts)
- Cybersecurity best practices (phishing awareness, endpoint protection, data privacy)
Demonstrated leadership and team coordination skills
Ability to analyze, prioritize, and resolve complex technical issues
Strong project management and organizational skills
Ability to develop procedures, documentation, and standard operating practices
Strong communication skills with both technical and non-technical audiences
Ability to use data (ticketing systems, asset systems) to improve service delivery

Education, Training, and Experience

Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience)
Minimum of 5 years experience in technical support, device management, or IT operations
Minimum of 2 years experience in a lead or supervisory role
Experience in a K12 or educational environment preferred

Certifications and License Requirements

Valid driver's license with acceptable driving record
Ability to travel between school sites
Preferred (not required):
- CompTIA A+, Network+, or Security+
- Google Workspace Administrator Certification
- Microsoft or Apple certification (MDM or endpoint management)

Illustrative Examples of Duties

Leadership & Operations

Coordinate and prioritize work assignments for Technology Resource Specialists I and II
Provide mentoring, training, and performance feedback to support staff, including MATAs
Develop and maintain standard operating procedures for technical support services
Monitor and improve help desk workflows, response times, and service quality

Technical Support & Systems Management

Serve as escalation point for complex hardware, software, and network-related issues
Oversee device deployment, repair, replacement, and lifecycle planning
Manage and support device inventory and asset tracking systems
Ensure proper configuration and management of devices through MDM platforms

Infrastructure, Network Security, and Compliance

Collaborate with network engineers and system administrators on:
- Network upgrades and troubleshooting
- System rollouts and integrations
- Security initiatives and incident response
Assist in planning and implementing district-wide technology initiatives
Support district cybersecurity practices, including endpoint protection and user awareness
Assist with incident response, device security, and data protection practices
Ensure compliance with district policies and state/federal data privacy requirements

Customer Support & Communication

Maintain strong relationships with school and district staff
Communicate effectively regarding outages, updates, and support expectations
Provide guidance and training to staff on technology use and best practices

Additional Responsibilities

Participate in after-hours or emergency support as needed
Assist with technology planning and budgeting input
Stay current with emerging technologies and K12 IT trends

Apply Now

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technology resource specialist iii jobs in greenville, nc

Technology Resource Specialist III

Bio-Medical Technician III

Staff RN - ECMO Spec / FT, nights

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