Top 29 It helpdesk technician Jobs in Greenwood In

Information Technology Help Desk Supervisor
Anchor Point Technology Resources —Indianapolis, IN
- $80,000 - $86,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
8d
IT Help Desk Technician
Crew Carwash, Inc. —Indianapolis, IN
- Windows
- High school diploma or GED
- Associate's degree
- Paid holidays
- Dental insurance
8d
IT Helpdesk Technician
George E. Booth Co. —Greenwood, IN
- Full-time
- Word processing
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician I/II
Arc Technologies Group —Indianapolis, IN
- $34.12 - $40.14 an hour
- Full-time
- Background check
- Microsoft Excel
- Azure
- Dental insurance
- 401(k)
Quick Apply
IT Help Desk
Amrize —Franklin, IN
- $18.22 - $24.62 an hour
- Full-time
- Mid-level
- US work authorization
- Associate's degree
- Paid parental leave
- Employee stock purchase plan
6d
Help Desk Technician
ANDRETTI GLOBAL —Indianapolis, IN
- Weekends as needed
- Mid-level
- Office
- 3 years
Quick Apply
7d
IT Support Technician, Level 1
Guitar Center —Brownsburg, IN
- $46,000 - $57,783 a year
- Email
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
IT Infrasturcture Technician
Managed Services Partners —Franklin, IN
- $70,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Mileage reimbursement
- Paid time off
Quick Apply
14d
IT Help Desk Technician
Bytecafe Consulting, Inc. —Indianapolis, IN
- Weekends as needed
- Background check
- Google Workspace
- Clean driving record
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician
Lids —Indianapolis, IN
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Travel
Quick Apply
Service Desk Analyst:
Braden Business Systems —Fishers, IN
- Full-time
- Windows
- Entry level
- Health savings account
- Paid holidays
Quick Apply
Systems Support Technician I-Onsite (Hybrid- Carmel, IN)
American Specialty Health Incorporated —Carmel, IN
- $21.22 - $26.00 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
13d
Service Desk & Endpoint Technician II
SILAC Insurance Company —Carmel, IN
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Continuous improvement
Quick Apply
1d
IT Help Desk & ERP Technician
ISG Enterprises LLC —Indianapolis, IN
- Computer science
- Azure
- Computer Science
Quick Apply
11d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Greenwood, IN
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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Information Technology Help Desk Supervisor
Anchor Point Technology Resources —Indianapolis, IN
Demonstrated interpersonal skills including telephone skills, communication skills, and active listening. Able to analyze complex technical problems, determine…
$80,000 - $86,000 a year
Quick Apply
8d
IT Help Desk Technician
Crew Carwash, Inc. —Indianapolis, IN
Provide level 1 telephone/email support for all Crew locations. Respond to incoming ticketing portal break/fix and new IT requests.
8d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
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it helpdesk technician jobs near greenwood in

Information Technology Help Desk Supervisor

Anchor Point Technology Resources -
Indianapolis, IN

Quick Apply

Job Details

Full-time
$80,000 - $86,000 a year
8 days ago

Qualifications

Managing technical support teams
Staff supervision
Microsoft Outlook
Active listening
IT management
Team supervision
Managing teams in a customer support role
Microsoft Exchange
Windows
Microsoft Project

Full Job Description

The IT Service Desk Supervisor provides leadership and support to the service desk specialist technicians and assists the Service Desk Manager with tracking tickets, resolving issues, reporting on metrics and the VoIP system, addressing team concerns, ensuring adequate coverage and assisting in project work as assigned. This role is responsible for providing ownership, oversight, and accountability for the account administration work performed by their team members, ensuring user accounts, permissions, mailbox access, and related requests are completed accurately, securely, and in alignment with established IT policies and procedures. This is a customer service oriented role and a strong focus will be placed on appropriately communicating and following-up with impacted users.

This position is hybrid, located at our Indianapolis, IN office. Qualified candidates must currently reside or be within 75 miles of the Indianapolis, IN area

Essential Functions

Direct Supervisor for Service Desk Specialist team
Monitors Specialist queue to ensure tasks are completed on time
Participates in 1:1 meetings with Specialist staff, Analyst Supervisor and Service Desk Manager to keep all abreast of progress, issues, etc
Report on Specialist SLA Breaches and Service Desk metrics
Works with Service Desk Manager to set goals for Specialist staff
Train the staff on how to use the tools for their positions and provide on-going training on new support services
Works with Analyst Supervisor to identify staff suitable for promotion to Specialist role
Sets task functions for each tier by analyzing skillset and working with Analyst Supervisor
Identify process and document improvement opportunities for the Service Desk
Manage team members including dispatching, mentoring, and problem resolution and to make sure staffing levels meet the needs of each BU
Participates in integrations and system cutovers for newly acquired locations
Ability to provide onsite technical VIP level support
Assists with special projects and pop-up tasks
Administer the RingCentral VoIP system for the call center to make sure it is properly functioning, especially the after hours call center
Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills

Experience Qualifications

Required 3+ years of Service Desk experience
Required 1+ years Minimum of 2 years demonstrated team management and leadership skills

Skills And Abilities

Ability to work in fast-paced environment
Less than 25% travel required
Sitting for extended periods of time
Visual acuity
Ability to lead by example and engage a team
Ability to lift up to 2-5lbs
Ability to multi-task and quickly respond and report on assigned tasks/issues/outages, and adapt to changes quickly
Demonstrated interpersonal skills including telephone skills, communication skills, and active listening
Able to analyze complex technical problems, determine root cause, and implement corrective action
Ability to match resources to technical issues appropriately
Advanced understanding of operating systems, business applications, printing systems and network systems
Demonstrated use of office and project tools (including Windows 10, Office 365, Word, Excel, PowerPoint, Project, Visio and Outlook)
Hands-on experience with Active Directory, Exchange management, and account administration

Pay: $80,000.00 - $86,000.00 per year

Experience:

Help Desk Management: 3 years (Preferred)
Active Directory: 2 years (Preferred)
Microsoft Office: 2 years (Preferred)

Location:

Indianapolis, IN 46278 (Preferred)

Ability to Commute:

Indianapolis, IN 46278 (Required)

Work Location: In person

Quick Apply

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it helpdesk technician jobs in greenwood in

Information Technology Help Desk Supervisor

IT Help Desk Technician

IT Helpdesk Technician

IT Support Technician I/II

IT Help Desk

Help Desk Technician

IT Support Technician, Level 1

IT Infrasturcture Technician

IT Help Desk Technician

Help Desk Technician

Service Desk Analyst:

Systems Support Technician I-Onsite (Hybrid- Carmel, IN)

Service Desk & Endpoint Technician II

IT Help Desk & ERP Technician

Now Hiring IT and Telecom Field Technicians

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