Top 7 Dod technical support specialist Jobs in Guam Gu

DoD Technical Support Specialist
Aalis Management Consulting —Hagåtña, GU
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Quick Apply
13d
Systems Support Specialist
United Support Services, Inc. —Piti, GU
- 8 hour shift
- Computer Science
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Technical Support Specialist
Ardmore Consulting Group —Santa Rita, GU
- From $37,000 a year
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Customer Service & Tech Support
TQI Solutions, Inc. —Santa Rita, GU
- $50,000 - $70,000 a year
- Full-time
- Customer service
- System design
- Mid-level
- Opportunities for advancement
Quick Apply
Archaeologist
Colorado State University —Santa Rita, GU
- $24.60 - $60.00 an hour
- Full-time
- Background check
- Computer literacy
- Driver's License
13d
IT Operations Specialist, Senior
Cayuse Holdings —Hagåtña, GU
- $85,000 - $130,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Interdisciplinary General Engineer or Architect
US Naval Facilities Engineering Systems Command —Santa Rita, GU
- $92,057 - $138,370 a year
- Full-time
- Hybrid work
- Background check
- Construction site
- Engineering
- Loan repayment program
6d

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ServiceNow Queue Management Specialist
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Review incoming incidents, tickets, changes, tasks, and independent Government requests. Coordinate with technical personnel, vendors, Government…
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Mission-Critical Outage Support Specialist
NexGen Data Systems Inc (NGDS) —Columbus, OH
Support technical root-cause analysis and identify contributing conditions, failed controls, process gaps, or recurring problems.
6d

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dod technical support specialist jobs near guam gu

DoD Technical Support Specialist

Aalis Management Consulting
Hagåtña, GU

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Job Details

Full-time
13 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Word embeddings
English
Customer support ticket management
Desktop applications
Microsoft Teams
Ticketing system technical support

Full Job Description

Aalis Management Consulting is an 8(a) certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) driven by the same principles that guide our armed forces. Founded by a US Army veteran, we take pride in our core values: excellence in reputation, commitment, candor, teamwork, and dependability. Our team delivers stakeholder-focused support in the areas of AcquisitionProcurement Support, (IT) Financial Management, Program Management, and LogisticsSupply Chain Support. Visit us at www.aalismc.com

Proposal: Contingent Upon Award

Title: Technical Support Specialist
Client: Federal Agency
Location: Onsite - Marianas, Guam
Clearance: Tier 3 (T3) or Secret
Security Clearance Statement: This position requires a government security clearance; the applicant must be a U.S. Citizen for consideration.
Number of Position(s): 1
Work Schedule: 8 am – 5 pm
Work Day: Monday – Friday

Position Summary

Aalis Management Consulting is seeking an experienced IT Technical Support Specialist to provide Tier 1 and Tier 2 technical support to the DoD Facilities Engineering Systems Command. The selected candidate will support end users, enterprise IT systems, hardware, software, mobile devices, telecommunications, IT asset management, technical documentation, and daily IT operations. The position
requires hands-on support at the DoD facilities in Guam.

Required Qualifications

Experience using enterprise helpdesk or ticket-management systems.
Experience supporting Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and
Teams.
Strong written and verbal English communication skills.
Ability to work effectively with Government civilian, military, technical, and management personnel.
Ability to perform the physical requirements of the position, including lifting and moving IT equipment
up to 25 pounds.

Preferred Qualifications

3+ years of IT helpdesk, desktop support, technical support, or IT asset-management experience.
Previous DoD, Navy, Marine Corps, Air Force, or federal IT support experience.
Previous experience working on a military installation.
Mobile Device Management experience.
IT hardware inventory and asset lifecycle management experience.
Experience maintaining custody/property records.
VoIP or telecommunications-support experience.
Experience developing SOPs, job aids, user guides, and technical communications.
Experience working against ticket-resolution SLAs or service-performance metrics.

Key Responsibilities

Receive, document, prioritize, troubleshoot, and resolve Tier 1 and Tier 2 support requests.
Troubleshoot workstations, peripherals, software, connectivity, and user-access issues.
Install, configure, and upgrade operating systems, applications, and computer peripherals.
Support mobile-device provisioning, configuration, security, troubleshooting, and maintenance.
Maintain IT hardware inventory and lifecycle records.
Support equipment deployment, movement, custody documentation, and disposal coordination.
Coordinate telecommunications and VoIP service requests.
Maintain telephone and telecommunications records.
Assist users and serve as a liaison between customers and IT support organizations.
Develop and maintain SOPs, user guides, technical documentation, and user communications.
Support routine IT administrative reporting and record keeping.

Aalis Management Consulting is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Quick Apply

Refine Your Search

dod technical support specialist jobs in guam gu

DoD Technical Support Specialist

Systems Support Specialist

IT Technical Support Specialist

Customer Service & Tech Support

Archaeologist

IT Operations Specialist, Senior

Interdisciplinary General Engineer or Architect

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