Top 6 Customer success manager Jobs in Guaynabo, Pr

Customer Success Associate Manager
C-Axis PR, Inc —Caguas, PR
- $40,000 - $52,000 a year
- Full-time
- Sales
- 5 years
- Business development
Key Account Manager
Deca Analytics —San Juan, PR
- $45,000 - $55,000 a year
- Full-time
- Marketing
- Mid-level
- 3 years
Quick Apply

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Customer Success Associate Manager

C-Axis PR, Inc
Caguas, PR

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Job Details

Full-time
$40,000 - $52,000 a year

Qualifications

Customer communication
Sales
Bachelor's degree

Full Job Description

Essential Duties and Responsibilities:

1. Key to initiating, planning, executing, controlling, and closing processes, which are demonstrated by developing, managing and implementing program plans

2. Builds team ownership and commitment to program plans

3. Responsible for leadership of product development programs and related work stream activities for products

4. The scope of programs includes all product support activities from Quote to the end of programs life

5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level

6. Communicates effectively with the customer's project/program team, customer's purchasing, and customer's supplier quality engineering team

7. Generally is the first and main point of contact for the customer

8. Identify additional business opportunities whether within the project/program managing or other opportunities become aware of

9. Manage and lead the customer's large, complex projects/programs

10. The customer does not need to ask for status as it is provided and there is never a question who is leading, providing meeting minutes, action item logs, schedules, or other key communications or documents

11. Manages the internal team's roles and responsibilities

12. Manages prioritization and workload adjustments of the team to meet all project/program deliverables to the customer per the Gantt chart schedule

13. Proven ability to motivate cross functional teams which do not report to you to achieve success

14. Demonstrated execution on project/program engineering functions such as but not limited to contract review, DFM, process development, measurement system analysis, validation, qualification, statistics, and production readiness

15. Technical knowledge in all technologies and processes the business offers to help lead customer and team members

16. Mentors other Project/Program Managers to help further develop their skills and advance

17. Mentors team members to help them improve their communication, become stronger technically, and become leaders

18. Work as part of a team or independently with no supervision necessary

19. Identify, communicate, and manage out risks to the project whether these be budget, timeline, or scope creep

20. Leads all phase and business reviews

21. To fulfil these responsibilities, associates are required to have various sales skills,

22. Other responsibilities may be assigned, as needed.

1. Bachelor degree

2. At least 5 years related experience in customer service

This role is centered on the comprehensive leadership and management of complex product development programs, guiding them from initiation through to completion. You will serve as the primary point of contact for customers, proactively managing large-scale projects, ensuring clear communication across all organizational levels, and identifying new business opportunities. A critical aspect involves fostering team ownership and commitment to program plans, coordinating effectively with both internal and external stakeholders.

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customer success manager jobs in guaynabo, pr

Customer Success Associate Manager

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