Top 65 Configuration management Jobs in Guaynabo Pr

Technical Support Representative - I
Ranger American PR, LLC. —San Juan, PR
- Full-time
- Spanish
- Microsoft Excel
- English
- Health insurance
- Paid time off
Quick Apply
Tech Support and Asset Management Supervisor- San Juan, PR
Optum —San Juan, PR
- Full-time
- Spanish
- Pass drug screening
- HIPAA
14d
Analista De Apoyo Al Usuario De It Nivel II
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Spanish
- Computer science
- Computer Science
1d
Jr. IT Infrastructure Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- English
- Mid-level
Document Controls (LSNA-PR)
Jacobs —Guaynabo, PR
- $58,656 - $100,000 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
2d
System Application Analyst
The Cervantes Group —Guaynabo, PR
- Full-time
- Spanish
- English
- Mid-level
10d
SERVICE DESK SPECIALIST
Universal Insurance —Guaynabo, PR
- Full-time
Quick Apply
IT Service Desk Coordinator
Grupo Ferré Rangel —Guaynabo, PR
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
1d
Jr IT Help Desk Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- Microsoft Outlook
- English
Service Desk Technician
Netwave Equipment Corporation —San Juan, PR
- $12 - $15 an hour
- Full-time
- Mid-level
- Analysis skills
- In-person
Quick Apply
1d
Junior Microsoft 365 / Endpoint Administrator (Tier 1–2)
Paradigm Alternative Investments LLC —Santurce, PR
- Full-time
- Windows
- SharePoint
- Fair chance
- Health insurance
- Dental insurance
Quick Apply
14d
Integration Architect
The Cervantes Group —Guaynabo, PR
- Full-time
- Spanish
- Computer science
- Computer Science
Senior Manufacturing Application Project Manager
NTT DATA —Juncos, PR
- $50 - $55 an hour
- Remote
- ERP systems
- SQL
- Senior level
- Health savings account
- AD&D insurance
Quick Apply
Senior Manufacturing Application Project Manager
NTT Ltd —Municipio de Juncos, PR
- Full-time
- Spanish
- 5 years
- ERP systems
Oracle EPM - Senior Associate
PRICE WATERHOUSE COOPERS —San Juan, PR
- $77,000 - $202,000 a year
- Microsoft Word
- Oracle
- CPA
- Paid holidays
- Health insurance
Aveva PI Lead Engineer - Remote
Cognizant —San Juan, PR
- 12 hour shift
- Hybrid work
- 8 years
- Continuous improvement
- Mentoring
Oracle Cloud CPQ Implementation Director
PRICE WATERHOUSE COOPERS —San Juan, PR
- $155,000 - $410,000 a year
- Oracle
- Marketing
- Finance
- Paid holidays
- Health insurance
17h
Field Service Support Technician
Precelsus Consulting —San Juan, PR
- From $13 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Senior Traksys Development Consultant
JC Automation Corp —San Lorenzo, PR
- Contract
- Computer Science
- 5 years
- Analysis skills
Quick Apply
Senior Healthcare Integration Consultant - EDI 834 & Eligibility
Proactive Logic Consulting Inc —United States
- $75 - $110 an hour
- Contract
- Remote
- System design
- HIPAA
- Java
Quick Apply

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Technical Support Representative - I

Ranger American PR, LLC.
San Juan, PR

Quick Apply

Job Details

Full-time | Contract

Benefits

Health insurance
Paid time off
Referral program

Qualifications

Spanish
Customer communication
Microsoft Excel
CCTV
English
Microsoft Office
Organizational skills
Patience
Business Administration
Associate's degree
Time management
Information Technology

Full Job Description

POSITION DESCRIPTION

The Customer Experience & Technical Support Representative is responsible for managing the day-to-day client experience, ensuring clear communication, proactive service follow-up, and initial resolution of technical or service situations. This role acts as the operational bridge between the client, the administrative office, and the technical team — elevating service perception and operational control.

Equipped with both customer-facing skills and a working knowledge of electronic security systems, this representative provides Level 1 technical support and escalates complex issues through the appropriate channel, ensuring nothing falls through the cracks.

KEY RESPONSIBILITIES

Client Communication & Service Management

Serve as the primary point of contact for clients during post-sale and ongoing service phases.

Receive, log, and track all incoming requests, incidents, and maintenance calls through the service management system.

Maintain proactive, professional communication with clients on service status, timelines, and resolution updates.

Manage client expectations through accurate, timely, and empathetic communication.

SLA Monitoring & Follow-Up

Track service-level agreements (SLAs) and response time commitments for all open cases.

Coordinate service scheduling with the Operations & Administration Lead and Technical Operations Lead.

Flag at-risk SLAs and escalate proactively to avoid client dissatisfaction.

Level 1 Technical Support

Provide first-level technical assistance to clients, including:

◦ Initial troubleshooting and remote diagnostics

◦ Basic system validation and configuration guidance

◦ Remote session support for straightforward issues

Accurately document all support interactions, resolutions, and escalations.

Escalate complex or unresolved technical issues to the Technical Operations Lead with complete context.

Documentation & Case Management

Maintain detailed records of all client cases, incidents, and solutions in the service platform.

Generate service reports and case summaries as required by the Operations & Administration Lead.

Contribute to a knowledge base of common issues and resolutions to improve first-call resolution rates.

Client Onboarding & User Support

Support new client onboarding: system orientation, user training on basic functions, and documentation delivery.

Assist clients in understanding their installed systems and how to use key features.

Continuous Improvement

Identify recurring issues or patterns in client feedback and communicate findings to the Operations & Administration Lead.

Propose improvements to service workflows, communication templates, and support processes.

Participate in departmental meetings to provide a client-facing perspective on operational performance.

QUALIFICATIONS

Associate’s or Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field.

1–3 years of experience in a customer service, technical support, or helpdesk role.

Basic familiarity with electronic security systems (CCTV, access control, alarms) is a strong plus — formal technical training will be provided.

Proficiency in service management platforms (e.g., Salesforce, ServiceNow, Freshdesk, or similar).

Excellent written and verbal communication skills in English and Spanish.

Ability to manage multiple open cases simultaneously with accuracy and calm under pressure.

Job Types: Full-time, Contract

Benefits:

Health insurance
Paid time off
Referral program

Education:

Associate (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

configuration management jobs in guaynabo pr

Technical Support Representative - I

Tech Support and Asset Management Supervisor- San Juan, PR

Analista De Apoyo Al Usuario De It Nivel II

Jr. IT Infrastructure Administrator

Document Controls (LSNA-PR)

System Application Analyst

SERVICE DESK SPECIALIST

IT Service Desk Coordinator

Jr IT Help Desk Administrator

Service Desk Technician

Junior Microsoft 365 / Endpoint Administrator (Tier 1–2)

Integration Architect

Senior Manufacturing Application Project Manager

Senior Manufacturing Application Project Manager

Oracle EPM - Senior Associate

Aveva PI Lead Engineer - Remote

Oracle Cloud CPQ Implementation Director

Field Service Support Technician

Senior Traksys Development Consultant

Senior Healthcare Integration Consultant - EDI 834 & Eligibility

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