Top 3 Ems dispatch supervisor Jobs in Hamilton, Oh

EMS Dispatch Supervisor
Lynx EMS —Cincinnati, OH
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
- Paid holidays
- Disability insurance
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3d

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EMS Dispatch Supervisor
Lynx EMS —Cincinnati, OH
Conduct quality assurance reviews of dispatch calls, radio communications, and documentation. Assist dispatchers with complex calls, escalated customer concerns…
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3d
Records/Communications Specialist (Dispatcher)
City of Centerville, Ohio —Centerville, OH
Dispatches and processes 911 and non-emergency calls. Completes data entry and types reports. Select finalists must submit to a thorough pre-employment…
$29.24 - $37.99 an hour

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Director of Northwest Regional Emergency Communications Center (NRECC)
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Possession of a valid driver's license. Bachelor’s Degree in Criminal Justice, Business Administration, Public Administration, or other relevant field and five…
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14d
Emergency Communications Center Specialist
Nationwide Children's Hospital —Columbus, OH
Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the…

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EMS Dispatch Supervisor

Lynx EMS -
Cincinnati, OH

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Job Details

3 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Loan forgiveness

Qualifications

Customer communication
High school diploma or GED

Full Job Description

About LYNX

Lynx EMS provides private ambulance services for smooth, dependable patient transport to local area hospitals from various locations, including homes, emergency rooms, long-term care, skilled nursing, assisted living facilities, psychiatric hospitals, and hospice care. We’re here to ensure safe, timely transport, including discharge services from any medical facility.

Position Summary

The EMS Dispatch Supervisor is responsible for overseeing the daily operations of the Communications Center, ensuring the efficient coordination of emergency and non-emergency medical transportation services. This position provides leadership, guidance, and support to dispatch personnel while maintaining high standards of customer service, operational efficiency, regulatory compliance, and employee performance. The Dispatch Supervisor serves as the primary resource for dispatch staff and collaborates closely with field operations, healthcare facilities, and customers to ensure timely and effective service delivery.

Essential Duties and Responsibilities

Supervise and lead dispatch personnel during assigned shifts.
Monitor call volume, unit status, and deployment to maximize operational efficiency and response times.
Ensure appropriate allocation of EMS resources based on call priority, coverage, and service commitments.
Provide real-time operational support and decision-making during high-volume or critical incidents.
Assist dispatchers with complex calls, escalated customer concerns, and operational challenges.
Ensure compliance with company policies, HIPAA, state EMS regulations, and applicable accreditation standards.
Conduct quality assurance reviews of dispatch calls, radio communications, and documentation.
Investigate service delays, customer complaints, communication issues, and operational incidents.
Complete incident reports and recommend corrective actions when appropriate.
Assist with scheduling, staffing, attendance management, and overtime coverage.
Train, mentor, coach, and evaluate dispatch personnel.
Participate in employee onboarding, continuing education, and competency assessments.
Coordinate communication between field crews, hospitals, healthcare facilities, and customers.
Maintain accurate operational records, reports, and performance metrics.
Monitor system performance and recommend workflow improvements.
Participate in disaster response, emergency management, and business continuity planning.
Ensure communications equipment and dispatch systems remain operational by reporting technical issues promptly.
Perform other duties as assigned.

Qualifications

Required

High school diploma or GED.
Minimum of three (3) years of EMS dispatch, public safety dispatch, or emergency communications experience.
Minimum of one (1) year of supervisory or leadership experience preferred.
Knowledge of EMS operations, medical transportation, and emergency communications.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to remain calm and make sound decisions in high-pressure situations.
Ability to work rotating shifts, including nights, weekends, holidays, and on-call assignments.

Why You’ll Love It Here (Full‑Time Benefits)

Multiple medical plan options, Vista Wellness (physician/pharmacy), Dental, Vision

Generous PTO and paid holidays

401(k) with company contribution; Life and disability coverage

Tuition reimbursement up to $15,000 and student loan forgiveness programs

We are proud to be an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace.

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ems dispatch supervisor jobs in hamilton, oh

EMS Dispatch Supervisor

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Position Summary

Essential Duties and Responsibilities

Qualifications

Required

Why You’ll Love It Here (Full‑Time Benefits)

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