Top 3 Veterinary client service representative (reception) Jobs in Hanover, Nh

Veterinary Client Service Representative (Reception)
Stoney Brook Veterinary Hospital —Lebanon, NH
- $15 - $25 an hour
- Full-time
- Background check
- Cleaning
- In-person
- Continuing education credits
- Paid parental leave
Quick Apply
2d
Customer Service Representative
Hanover Veterinary Clinic —West Lebanon, NH
- $18 - $20 an hour
- Full-time
- High school diploma or GED
- Organizational skills
- Cleaning
- Paid holidays
- Health insurance
Quick Apply
Veterinary Receptionist - Lyme, NH
Lyme Veterinary Hospital —Lyme, NH
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
11d

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Veterinary Client Service Representative (Reception)

Stoney Brook Veterinary Hospital
Lebanon, NH

Quick Apply

Job Details

Full-time
$15 - $25 an hour
2 days ago

Benefits

Continuing education credits
Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Uniform allowance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Opportunities for advancement
Life insurance
Referral program
Retirement plan

Qualifications

Teamwork
Animal hospital experience
Medical documentation
Cleaning
Multi-line phone systems

Full Job Description

Client Service Representative (CSR) – General Practice & Urgent Care

Stoney Brook Veterinary Hospital | Full-Time | Predictable 4-Day Work Week

At Stoney Brook Veterinary Hospital, our Client Service Representatives are the first and last impression our clients have of our hospital. They are trusted members of the healthcare team who keep the hospital running smoothly while helping clients navigate some of their happiest and hardest moments.

If you're someone who naturally stays busy, enjoys helping people, communicates with kindness, takes initiative, and believes every interaction matters, we'd love to meet you.

We hire for character and train for skill.

We've intentionally built a culture where people feel respected, supported, challenged, and encouraged to grow. Veterinary medicine can be fast-paced and emotionally demanding, but we believe the right team makes all the difference.

This is not a "sink-or-swim" hospital.

Whether you're an experienced veterinary receptionist or bringing exceptional customer service skills from another field, we'll provide the training, mentorship, and support needed to help you succeed.

What You'll Receive

Structured onboarding
Dedicated mentorship
Protected training time
Leadership invested in your success
Collaborative team environment
Continuing education opportunities
Career development and advancement opportunities

Client Service Representatives Are Essential to Patient Care

Our CSRs are much more than receptionists.

They are trusted communicators, problem-solvers, organizers, and advocates for both our clients and our medical team. They help ensure every patient receives outstanding care by creating an exceptional client experience from the very first phone call through checkout.

Responsibilities include:

Greeting clients and patients with warmth and professionalism
Scheduling appointments efficiently and accurately
Managing a multi-line phone system
Answering client questions and directing calls appropriately
Collecting and updating accurate patient and client information
Processing invoices and payments
Educating clients on hospital services, guidelines, and preventative care recommendations
Coordinating communication between clients and the medical team
Supporting patient flow and hospital efficiency
Maintaining accurate medical records
Assisting with administrative projects as needed
Keeping the reception area clean, organized, and welcoming

You'll work closely with our veterinarians, veterinary nurses, and assistants in a collaborative environment where communication and teamwork are essential to delivering outstanding patient care.

What We're Looking ForWho Thrives Here

The people who are happiest and most successful at Stoney Brook are those who:

Communicate exceptionally well
Assume positive intent and treat everyone with kindness and respect
Stay calm and professional during busy or emotional situations
Naturally stay busy and take initiative
Love helping people
Welcome coaching and actively seek opportunities to learn
Take ownership of their work
Are dependable, accountable, and follow through
Thrive as part of a collaborative team
Care deeply about creating an outstanding experience for every client and patient

Professionalism, empathy, work ethic, and a team-first mindset are what make someone exceptional.

Experience

Previous customer service experience is preferred.

Experience in a veterinary hospital, medical office, dental practice, or other healthcare setting is strongly preferred but not required.

If you have not worked in veterinary medicine before, we encourage you to include a cover letter telling us why you're interested in joining our team and what makes you a great fit for this role. We enjoy learning about applicants beyond their resumes.

Schedule

Full-time
Predictable four-day work week
Schedule posted 90 days in advance
Rotating Saturdays (approximately 4–6 Saturdays per year)
Protected work-life balance
Scheduling designed to support long-term career sustainability

Compensation & Benefits

Competitive compensation based on experience
Career development opportunities
Continuing education opportunities
Collaborative team environment
Paid vacation and sick time
Paid parental leave and short-term disability coverage
Employee Assistance Program
Six recognized federal holidays
Birthday holiday
Flex holiday
Comprehensive health, dental, and vision insurance
401(k) with employer matching
HSA & FSA options
Life and supplemental insurance
Quarterly recognition bonus eligibility
Employee pet discount and pet care allowance
Uniform allowance

The Culture Here Is Different

We've intentionally built a hospital culture centered around:

Open communication
Collaboration and mutual respect
Accountability and kindness
Mentorship and continued learning
Assuming positive intent
Supporting one another
Delivering exceptional patient care together

This is a team that enjoys working together, takes pride in what they do, and remains committed to creating a workplace where people feel respected, supported, and excited to come to work.

If you're looking for a hospital where your voice matters, your growth is encouraged, and your team truly works together—we'd love to meet you!

Hiring eligibility may be contingent upon authorizing and completing a satisfactory background check.

Note: Some benefits may vary depending on full-time or part-time employment status.

Pay: $15.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Continuing education credits
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid parental leave
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Uniform allowance
Vision insurance

Work Location: In person

Quick Apply

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veterinary client service representative (reception) jobs in hanover, nh

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