Top 12 It support analyst Jobs in Harmony, Pa

Associate Support Analyst, Pharmacy Technology
Giant Eagle —Cranberry Township, PA
- $55,000 - $64,200 a year
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
- Paid holidays
- Dental insurance
Technical Support Analyst
Spang & Company —Pittsburgh, PA
- On call
- Computer science
- Computer Science
- Office
- 401(k) matching
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EMR Support Analyst
Phoenix Physical Therapy —Cranberry Township, PA
- Full-time
- HIPAA
- Mid-level
- Analysis skills
Quick Apply
IT Service Desk Analyst
North American Dental Group —Pittsburgh, PA
- Full-time
- Mid-level
- Office
- Organizational skills
IT Support Analyst
Ascent Data, LLC —Pittsburgh, PA
- $22 - $25 an hour
- Full-time
- Windows
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Service Desk Analyst
Mortgage Connect —Coraopolis, PA
- Full-time
- Mid-level
- Windows
- Ability to climb stairs
Technology Solutions Support Analyst
PWCampbell —Pittsburgh, PA
- Full-time
- Computer Science
- Mid-level
- 2 years
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IT Support Analyst
All Lines Technology —Cranberry Township, PA
- Full-time
- High school diploma or GED
- Entry level
Quick Apply

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EMR Support Analyst
Phoenix Physical Therapy —Cranberry Township, PA
Bachelor’s degree in Information Technology, Business, or a related field. Experience with ticketing systems and data analysis/reporting tools preferred.
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Associate Support Analyst, Pharmacy Technology
Giant Eagle —Cranberry Township, PA
Proven ability to quickly learn all aspects of Pharmacy technical software product; Create knowledge Documents for routine issues, to provide detailed step by…
$55,000 - $64,200 a year

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Analyst, Associate Technology Support
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Level 2 support – defined as: anything needing in person & remote support. Partner with other business groups in VS&Co. to resolve multi-layer problems.
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13d
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
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it support analyst jobs near harmony, pa

Associate Support Analyst, Pharmacy Technology

Giant Eagle -
Cranberry Township, PA

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Job Details

Full-time
$55,000 - $64,200 a year

Benefits

Paid holidays
Dental insurance
401(k)
Vision insurance

Qualifications

VLOOKUP function
Productivity software
Excel data analysis

Full Job Description

Job Summary

As an Associate Support Analyst, Pharmacy IT Systems you will document, troubleshoot and resolve or escalate technology or application support while ensuring end-user satisfaction. This may include support of a specific technology, application or business process. You will also assist users with day-to-day questions and issues, maintain system documentation, provide instruction and training to business users and solve problems to root cause.

Job Description

This role will be required to be based in the Pittsburgh area in order to attend monthly meetings at our Cranberry Township office.

This position will be required to work on call rotation schedule evenings and weekends.

Experience Required: 1 to 3 years pharmacy technology support or pharmacy technician experience
Experience Desired: Customer service experience;
Proven ability to quickly learn all aspects of Pharmacy technical software product;
Experience working in a retail environment
Education Desired: Associates Degree or Bachelor's Degree in Computer Science or Information Technology
Experience Required: MS Office Suite, specifically Excel at an intermediate level(pivot tables, VLOOKUP)
Experience Desired: Familiarity with ServiceNow ticketing software or comparable ticketing system
Experience Desired: Familiarity with EPS (Enterprise Pharmacy System), Central Fill, and GE DoS pharmacy system.
Highly Desired: Experience working with external software vendors on support issues: Optum, LexisNexis, Script Drop, mScripts, Framework, Sage, eMar (TabulaPro, PCC), Appris, MedAdvisors and other vendors

Job Responsibilities

Resolve Incident, and process web based incidents from in-store retail pharmacies, Specialty Pharmacy, Pharmacy Central processing centers, Long Term Care Pharmacy issues related to computer software used to process customer prescriptions, prescription adjudication issues, how to questions, Medication Therapy Management, Inventory issues, Drug Pricing issues, POS issues, IVR issues, Customer text messaging issues, Outbound call issues, Immunization processing issues, Drug DUR issues, Drug Restrictions, prescriber restrictions, regulatory restrictions, software access issues, Printer Configuration issues, scanner configuration issues, workstation configuration issues, and reporting questions. Log the resolution to the incidents within established SLA timeframes.
Resolve Third Party Edit overrides to Adjudication switch edits, within established SLA Timeframes.
Maintain Third Party Plan configurations for adjudication of prescriptions in pharmacy host system, and pharmacy Enterprise Control Center.
Maintain Prescription Drugs: Drug grouping, and Pricing, and reorder records, drug adds.
Maintain Drug restriction edits, in Pharmacy Host system and in Manufacture services
Process user access requests to various HIPAA related pharmacy applications (EPS, IVR, CSOS, Therogy, CPS, Central AR, Axway), adding users, deactivating users.
Application Version and Update Testing
Maintain Prescriber Edits, in Lexis Nexis for compliance restrictions, and provide overrides/extensions as necessary
Maintain Customer facing Pharmacy Hours for IVR, Mobile App, and Website, and business units, so Giant eagle website.
Coordinate deployment of software releases, and testing of the release for pharmacy software application releases: EPS, ConvergeRx, Long Term Care, and others
Work with external software vendors on support issues: Optum, LexisNexis, Script Drop, mScripts, Framework, Sage, eMar (TabulaPro, PCC), Appris, MedAdvisors and other vendors
Perform after hours and Weekends on-call support, for critical issues.
Create knowledge Documents for routine issues, to provide detailed step by step diagnosis and resolution for yourself and for other team members, and other teams
Maintain centralized configuration of the Enterprise Pharmacy Application settings
Maintain Manufacture Service Edits for prescription Drugs, and Immunizations.
Coordinate issues with other functional areas within Pharmacy and IT: Operations, Compliance, Procurement, Analytics, Clinical Services, Learning and Development
new store / conversions – assist with new store configuration, testing, coordination with vendors, and in-store team members, and testing.
Training in-store team members are part of the incident resolution process, to allow team members to work through the problem themselves in the future.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.

The hiring range for this position is $55000.00– $64200.00 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.

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it support analyst jobs in harmony, pa

Associate Support Analyst, Pharmacy Technology

Technical Support Analyst

EMR Support Analyst

IT Service Desk Analyst

IT Support Analyst

Service Desk Analyst

Technology Solutions Support Analyst

IT Support Analyst

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