Top 7 It helpdesk tech Jobs in Harrisburg, Pa

Desktop Support Technician
Reach Cyber Charter School —Enola, PA
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health savings account
- AD&D insurance
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IT Helpdesk Tech
Amphenol TCS —Yocumtown, PA
- Extended hours
- Computer literacy
- Office
- Windows
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IT Helpdesk Tech
Amphenol Communications Solutions —Yocumtown, PA
- Extended hours
- Computer literacy
- Office
- Windows
IT Helpdesk Tech - Level II
Amphenol TCS —Yocumtown, PA
- Extended hours
- Mid-level
- Office
- Windows
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IT Helpdesk Tech - Level II
Amphenol Communications Solutions —Yocumtown, PA
- Extended hours
- Mid-level
- Office
- Windows
Network Security & IT Support Specialist
Leverage Technologies Inc —Harrisburg, PA
- $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Associate's degree
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ACTR Support Specialist
Na Ali'i Consulting & Sales, LLC. —Mechanicsburg, PA
- $49,220 - $74,060 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
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Desktop Support Technician
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Desktop Support Technician

Reach Cyber Charter School -
Enola, PA

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Job Details

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Employee discount
Retirement plan

Qualifications

Customer communication

Full Job Description

Desktop Support Technician

12-Month position

Who we are:
Reach Cyber Charter School is a tuition-free online public K–12 school in Pennsylvania, connecting students with certified teachers and a high-quality curriculum. Authorized by the Pennsylvania Department of Education in 2016, Reach Cyber Charter School is state certified and open to students throughout Pennsylvania with a vision to inspire and nurture future success for all students. Our Reach family promotes a vision that provides a collaborative team environment and allows you to utilize various resources to inspire and nurture future success for all students in Pennsylvania.

Position Summary:

The Desktop Support Technician is responsible for supporting and maintaining the school’s computer systems, including laptops, desktops, and connected peripherals. The Desktop Support Technician will support, diagnose, repair, maintain, install, and upgrade all school hardware and computer equipment to ensure optimal performance. The Desktop Support Technician will provide both onsite and remote support, troubleshoot problem areas, reported incidents, and provide end-user assistance when needed.

The Desktop Support Technician will be responsible for the satisfactory performance of the following tasks and responsibilities:

Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle
Assists staff and families with issues regarding computers, phones, tablets and peripherals
Coordinates between staff, families, internal support, and vendor support
Supports end-users with limited knowledge of computers, software, hardware, and systems
Creates and updates standardized documentation of processes, including current and new
Works closely with Applications and Infrastructure teams to support larger tasks & projects
Maintains a high level of customer satisfaction

Education/Qualifications

Minimum Education/Certification:
- Prefer an Associate’s degree from an accredited college or university in a technical field or equivalent experience
- Requires two (2) technical certifications such as CompTIA Core certs, MCSA, MTA )
Experience Requirements:
- Prefer one (1) year of experience in information systems support

Knowledge / Skills / Abilities

Prioritizing and completing tickets, tasks, projects, and other assigned work in a timely manner
Attentive to details and analytical in execution
Supporting frustrated users remotely through superior customer service
Broad range of information technology knowledge/experience
Communicate effectively in customer friendly terms verbally and in writing
Resolve issues productively and efficiently
Ability to work well both independently and in group settings as a member of the IT team
Be resourceful using supplied documentation, tools, and solutions
Shows great pride in completed work

Essential Functions / Duties / Responsibilities:

Must reside in the state of Pennsylvania
- Candidate must live within driving distance to Enola PA to come to the office 3 days a week.
Ability to pass the background checks required for all school employees in
This position could include limited travel and could include limited overnight

What we offer you for all your hard work

Reach Cyber Charter School is dedicated to providing our employees with a comprehensive benefits package offering flexibility to customize benefits to meet your needs by offering major medical, dental, and vision; HSA and FSA; company paid Basic Life/AD&D, STD, LTD and EAP; a retirement plan; voluntary Life/AD&D; as well as perks and discount programs.

Diversity, Equity, & Inclusion Statement of Principle

Reach's Mission is to help each student maximize their potential through an individualized learning program. We strive to model our mission by empowering Staff to authentically show up with their skills, knowledge, competencies, strengths, curiosity, and unique lived experiences. Reach is committed to having inclusive policies and practices to establish a workplace of inclusion which continues to foster a belonging culture for staff, students, and families.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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it helpdesk tech jobs in harrisburg, pa

Desktop Support Technician

IT Helpdesk Tech

IT Helpdesk Tech

IT Helpdesk Tech - Level II

IT Helpdesk Tech - Level II

Network Security & IT Support Specialist

ACTR Support Specialist

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