Job Description
Our Global Workplace and Enterprise Services (GWES) team provides a safe, compliant, and reliable workplace environment that supports research, operations, and business continuity while protecting colleagues, communities, and the environment.
The GWES Building Landlord serves as the operational representative for assigned buildings and acts as the primary point of contact for facilities-related services, issue resolution, and service prioritization. Under the direction of the Associate Director, Master Planning, this role is accountable for helping ensure buildings remain safe, compliant, functional, efficient, and fit for purpose through effective coordination of facility operations, stakeholder communication, and service governance.
This position partners closely with Operations, Engineering, Maintenance, Master Planning, Environment, Health and Safety, project teams, and Integrated Facilities Management (IFM) providers to assess building needs, support service delivery, coordinate vendor and contractor activities, and maintain alignment with site priorities, budget expectations, and regulatory requirements. The role also contributes to facility readiness, outage and shutdown communication, inspection and audit support, data quality, and continuous improvement initiatives that enhance customer experience and building performance.
Consistent with a landlord-led facilities operating model, the Building Landlord owns the customer interface and supports building-level prioritization and service assurance for assigned areas, while execution is performed in partnership with internal teams and external service providers. The role requires sound judgment, strong stakeholder management, and a customer-focused approach to maintaining a responsive, business-oriented facility environment.
Primary Activities
Primary activities include, but are not limited to, the following:
- Serve as the day-to-day contact for assigned buildings by responding to occupant needs, assessing issues in the field, and routing work to the appropriate team or provider.
- Support safety, environmental, and compliance activities by participating in inspections, audits, risk reviews, permit coordination, and change control processes.
- Partner with IFM team to coordinate routine facilities services such as janitorial, grounds, waste, security, laboratory, and space-related support to help keep buildings safe, clean, and operational.
- Assess facility issues and non-routine requests, clarify scope and ownership, enter or follow work requests in the appropriate systems, and ensure timely follow-up.
- Coordinate non IFM vendor and contractor activities by supporting site access, work readiness, scheduling communication, permit needs, and completion follow-up.
- Lead or support building inspections, mechanical room checks, facility tours, housekeeping follow-up, pest management, and general readiness activities.
- Partner with site teams on outages, shutdowns, construction impacts, and project activities to support communication, coordination, and building readiness.
- Support budget planning and financial stewardship by tracking service needs, coordinating procurement steps, and maintaining awareness of costs within scope.
- Identify service gaps and recurring issues and support practical improvements that enhance facility performance and customer experience.
- Maintain building data, service records, and documentation to support reporting, communication, strategic building planning and day-to-day facilities governance.
Skills, Education and Experience
Education Minimum Requirement:
- Bachelor’s degree in business administration, Science, Engineering, Facilities Management, or another relevant technical discipline, or an equivalent combination of education and hands-on facilities, operations, or building support experience.
Required Experience and Skills:
- Minimum of six (6) years of relevant experience in facilities, operations, engineering, maintenance, utilities, or a similarly complex support environment.
- Experience responding to building issues, assessing service needs in the field, coordinating follow-up work, and working with multiple stakeholders to resolve day-to-day facility concerns.
- Practical knowledge of building operations, utilities, and common facility services, with the ability to recognize issues, clarify scope, and support appropriate routing or escalation.
- Working knowledge of safety, environmental, and compliance requirements related to occupied buildings, including inspections, permits, risk reviews, and change control processes.
- Strong communication and coordination skills, with the ability to work across occupants, operations, maintenance, project teams, and service providers.
Preferred Experience and Skills:
- Two (2) or more years of experience in a manufacturing, laboratory, pharmaceutical, biotechnology, or other regulated environment.
- Experience working with contractors, vendors, or integrated facilities management providers to coordinate services and resolve site issues.
- Experience supporting site, customer, or regulatory inspections and helping close out resulting actions.
- Familiarity with contractor oversight, service-level governance, space planning, asset data, or sustainability and energy reporting.
- Demonstrated ability to identify service gaps, suggest practical improvements, and contribute to an engaged and inclusive work environment.
- Experience supporting inspections, audits, walkthroughs, readiness activities, and follow-up actions in a facilities, manufacturing, laboratory, or regulated environment.
- Proficiency with enterprise systems and standard office software used to enter work requests, track service activity, maintain records, and support reporting.
- Demonstrated business acumen and cost awareness, including the ability to support budgeting, procurement steps, and financial stewardship within assigned scope.
Required Skills:
Building Operations, Business Acumen, Communication, Contract Management, Customer-Focused, Customer Service, Facility Maintenance, Facility Operations
Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
The salary range for this role is
$106,200.00 - $167,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
No Travel Required
Flexible Work Arrangements:
Not Applicable
Shift:
1st - Day
Valid Driving License:
No
Hazardous Material(s):
N/A
Job Posting End Date:
08/7/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID: R408756
