Top 80 Front desk manager Jobs in Hawaii

Front Desk Manager
The Westin Ka'anapali Ocean Resort Villas —Lahaina, HI
- $72,500 - $80,000 a year
- Full-time
- Clean driving record
- No experience needed
- Mid-level
- Relocation assistance
14d
Veterinary Practice Operations Manager
Purradise Cat Care Inc. —Honolulu, HI
- $25 - $30 an hour
- Full-time
- Clinic experience
- 3 years
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Westin Princeville Ocean Resort Villas —Princeville, HI
- $34.18 an hour
- Weekends as needed
- Background check
- In-person
- Entry level
- Free parking
- Paid jury duty
Quick Apply
Operations Manager
Westin Princeville Ocean Resort Villas —Princeville, HI
- $37.50 - $39.42 an hour
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Paid jury duty
Quick Apply
Front Desk Manager
Westin Ka'anapali Ocean Resort Villas —Lahaina, HI
- $72,250 - $80,000 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
Lobby/Resort Ambassador
Westin Princeville Ocean Resort Villas —Princeville, HI
- $31.40 an hour
- Part-time
- Background check
- Driver's License
- In-person
- 401(k)
- Employee assistance program
Quick Apply
Front Desk/ Estimating & Construction Assistant
Diede Construction Inc. - Hawaii —Honolulu, HI
- $22 - $27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
1d
Bellstand Attendant
Ilikai Hotel & Luxury Suites —Honolulu, HI
- $18.44 - $23.05 an hour
- Part-time
- English
- Hotel
- Organizational skills
Resort Manager AAA ANC
Marriott's Ko Olina Beach Club —Kapolei, HI
- $175,000 - $200,000 a year
- Full-time
- 6 years
- Sales
- Word processing
- Relocation assistance
4d
Front Desk Manager
Sonesta —Lihue, HI
- Weekends as needed
- Sanitation
- Mid-level
- Office
- Paid parental leave
- Health savings account
Front Office Assistant Manager
Four Seasons —Lāna‘i City, HI
- $70,000 - $78,000 a year
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Health insurance
7d
Guest Experience Manager
Marriott International, Inc —Wailea, HI
- $80,000 - $104,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
Guest Services Manager
Marriott International, Inc —Koloa, HI
- $75,000 - $96,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- On-the-job training
Front Desk Manager
Marriott's Waiohai Beach Club —Koloa, HI
- $31.21 - $38.47 an hour
- Overtime
- Clean driving record
- No experience needed
- Mid-level
- Relocation assistance
2d
Guest Services Manager
Four Seasons —Kailua-Kona, HI
- $75,000 - $90,000 a year
- Full-time
- Ability to walk for extended periods
- Physical & Rehabilitation Medicine
- English
- 401(k) matching
- Paid sick time
Guest Relations Coordinator
Marriott's Maui Ocean Club —Lahaina, HI
- $34.18 an hour
- Weekends as needed
- Entry level
- Resort
- Commuter assistance
- Health insurance
Front Office Manager
Hilton Grand Vacations —Honolulu, HI
- $75,000 - $81,500 a year
- Weekends as needed
- CPR Certification
- Inventory management
- Bachelor of Science
- Health insurance
- Dental insurance
Front Desk Supervisor
Hawaii Volcanoes Lodge Company LLC —Hawaii National Park, HI
- Night shift
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Front Desk Agent
Ilikai Hotel & Luxury Suites —Honolulu, HI
- $26.82 - $33.52 an hour
- Part-time
- English
- Hotel
- Accounting
- Health insurance
- Dental insurance
8d
Operations Manager NE
The Westin Princeville Ocean Resort Villas —Princeville, HI
- $37.50 an hour
- Overtime
- Clean driving record
- Mid-level
- High school diploma or GED
- On-the-job training

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Front Desk Manager

The Westin Ka'anapali Ocean Resort Villas -
Lahaina, HI

Apply Now

Job Details

Full-time
$72,500 - $80,000 a year
14 days ago

Benefits

Relocation assistance

Qualifications

Negotiation

Full Job Description

Salary range is $72,500 - $80,000

Valid driver's license may be required with at least one year of clean driving history.

Relocation Assistance Available

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and building mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Responds to and handles guest problems and complaints.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Ensures employees understand customer service expectations and parameters.
Interacts with guests to obtain feedback on product quality and service levels.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

#LI-CW1

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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Refine Your Search

front desk manager jobs in hawaii

Front Desk Manager

Veterinary Practice Operations Manager

Front Desk Agent

Operations Manager

Front Desk Manager

Lobby/Resort Ambassador

Front Desk/ Estimating & Construction Assistant

Bellstand Attendant

Resort Manager AAA ANC

Front Desk Manager

Front Office Assistant Manager

Guest Experience Manager

Guest Services Manager

Front Desk Manager

Guest Services Manager

Guest Relations Coordinator

Front Office Manager

Front Desk Supervisor

Front Desk Agent

Operations Manager NE

I want to receive the latest job alert for front desk manager in hawaii

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