Working Title: Student Services Assistant (Front Desk) - Customer Svcs Specialist Int
Job Class: Customer Service Specialist, Intermediate
Agency: Minnesota State
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Job ID: 95554
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Location: Hutchinson
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Telework Eligible: No
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Full/Part Time: Full-Time
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Regular/Temporary: Unlimited
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Who May Apply: Open to all qualified job seekers
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Date Posted: 07/17/2026
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Closing Date: 07/30/2026
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Hiring Agency/Seniority Unit: MN St Colleges & Universities / Ridgewater Col-Hutchinson AFS
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Division/Unit: MnSCU Ridgewater Hutchinson TC / MnSCU Rdgwtr Hutch TC Class
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Appointment Type: Unlimited, Full-time
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Work Shift/Work Hours: Day Shift (8:00 AM - 4:30 PM)
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Days of Work: Monday - Friday
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Travel Required: No
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Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
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Classified Status: Classified
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Bargaining Unit/Union: 206 - Clerical/AFSCME
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Work Area: Student Services
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FLSA Status: Nonexempt
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Designated in Connect 700 Program for Applicants with Disabilities: Yes
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
This position serves as the front line of the Student Services department and is focused on delivering high-quality customer service via face-to-face, email and telephone interactions. This position delivers support to students and their families, faculty, staff and others in the College community by providing essential information, assistance navigating online resources, answering questions in the areas of course enrollment information, academic records, financial aid, disability services, payments and billing. This position requires a strong working knowledge of all service areas of Student Services and is expected to work directly with the Student Service staff on more in-depth inquiries. This position requires a high level of customer service, professional knowledge and ongoing training in order to research, investigate, problem-solve, and resolve both simple and complex student issues under minimal supervisory guidance, regularly exercising professional judgement and discretion on individual student cases. This position also provides general reception for the college and administrative support, which may include but is not limited to data entry, management of student files and records, document imaging and managing appointments within the customer relationship management system.
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Maintain a thorough and comprehensive understanding of the College’s financial aid, records, registration, advising and billing processes, services and resources to provide clear and concise responses (in person, over the phone by email) to requests for information assistance from internal and external customers. Asking inquiring questions is critical before referring to appropriate staff or department. This position provides technical support for using eServices including registration, financial aid, scheduling courses, billing, etc. Answers calls promptly and provides accurate information to callers or routes calls appropriately. Develops rapport and trust with prospective, applicant, and current students to promote the understanding of college policy, procedures, and operations. Demonstrates initiative in resolving situations not requiring personal attention from one of the Directors in Student Services. Treat all interactions with integrity and confidentiality. Direct students and families to resources needed to navigate Student Services. Assist with the intake and handing out of forms/documents. Escalate more complex or time-sensitive issues to the appropriate Student Services staff. Follow-up with students or staff as needed to ensure proper resolution of an issue.
- Perform administrative duties for student services including (but not limited to): registration overrides, suspension appeals, transcript requests, FAFSA, all forms processed in Student Services area in both paper format and electronic. Take appropriate action as forms go through workflows in Perceptive Content. Scan documents into Perceptive Content.
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Provides general administrative support for the student services directors as well as the admissions, registration, financial aid, disability services, advising and counseling staff including (but not limited to): Schedule appointments, set up school visits and tours, quality assurance checks on all data entry, assisting with student flags, special projects and mailings. Scan advising notes into Perceptive Content.
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Performs other duties as assigned to ensure the smooth functioning of the student services departments. Supervises, trains, and assigns daily responsibilities to student workers.
KNOWLEDGES, SKILLS, AND ABILITIES
This position requires analytical and problem-solving skills along with a high level of attention to detail and organizational skills. This position also requires skills in the areas of interpretation of information, computation, ability to work well under pressure and deal will people in a professional manner. In this position, human relations and interpersonal skills are of equal importance with technical skills. This position requires the ability to perform duties with a minimum of supervision and must make appropriate decisions.
Minimum Qualifications (required skills to enter the job; must be identified on application materials)
- Knowledge of customer service practices and principles (in person, phone, email, etc.) sufficient to identify customer’s needs, meet quality standards for services, and evaluate customer satisfaction.
- Excellent oral and written communication skills to communicate complex concepts and guidance to stakeholders. The ability to fluently speak, read, write, understand and respond to a variety of spoken and written communications as well as effectively communicate policies, procedures and information in a positive, professional and courteous manner.
- English (speaking, reading, writing) sufficient to interpret and respond to students, staff, faculty and other stakeholders in a clear and concise manner.
- Math: Knowledge of mathematics sufficient to maintain complete and accurate financial records, balance and resolve discrepancies.
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Word Processing and Spreadsheets: Ability to use word processing, spreadsheet, and other software applications to create, format, edit, print, and save a variety of documents, including tables, charts, spreadsheets and graphs. (Software may include Microsoft Word, Excel, PowerPoint, Publisher, etc.).
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Skill in data entry sufficient to compile, sort, and verify data accuracy before entering; and the ability to check input and output data for completeness, accuracy, and discrepancies.
- Ability to prioritize, multi-task and organize information in an accurate and timely manner despite frequent interruptions.
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Commitment to diversity, equity and inclusion
Preferred Qualifications (desired but not required)
- Advance knowledge of computer applications, i.e., ISRS, MS Office 7 Outlook, Perceptive Content, Oracle Service Cloud and CRM software.
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Experience working in a college One-Stop department
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Knowledge of Ridgewater College academic programs, policies and procedures and a commitment to the values of education for all individuals.
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Interview techniques and communication skills sufficient to obtain routine information from prospective students.
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Knowledge of college, Minnesota State, Federal, State and local laws, rules, policies and procedures pertaining to student data privacy and admissions.
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Knowledge of Federal and State regulations governing financial aid programs along with goals and objectives of the Financial Aid Office.
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Ability to maintain the confidentiality of private information according to law, rules, policies and procedures is essential.
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Ability to hire, train and provide work direction of student workers.
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Ability to work independently and work effectively in a team environment.
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Ability to write and speak multiple languages.
Physical Requirements
Requires occasional lifting and/or carrying such articles as file folders, ledgers and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.
To view the full job posting and to apply please go to: https://minnstate.wd115.myworkdayjobs.com/Minnesota_State_Careers/job/Hutchinson/Student-Services-Assistant-Front-Desk-Customer-Service-Specialist-Intermediate_JR0000005352
If you have questions about this position, contact Felicia Telecky at [email protected] or 320-234-8534.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Felicia Telecky at [email protected].
Institution Information
MISSION: Ridgewater College empowers diverse learners to reach their full potential and enrich their lives through personalized and relevant education in an accessible, supportive, and inclusive environment.
VISION: Ridgewater College is a student-centered educational leader focused on innovation, excellence, and affordability.
GUIDING PRINCIPLES:
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Enterprising - We are future-focused, and change-oriented, developing creative solutions to challenges that maximize our institutional, system and local resources.
- Empowerment – We develop and empower employees to make decisions to best serve students and stakeholders.
- Excellence – We strive to exceed expectations in all that we do.
- Diversity, Equity, and Inclusion – We seek to understand and appreciate the needs and experiences of every individual and actively work to provide genuine opportunities for everyone to succeed and participate in college activities and processes.
- Trust and Respect – We are committed to developing a culture based in processes and behavior that create trust and respect among all stakeholders.
- Collaboration – We connect and work together to achieve common goals while respecting needs and interests of stakeholders.
- Curiosity and Creativity – We constantly strive to understand, learn, change, and improve.
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Accountability – As individuals and groups, we willingly accept and take ownership of our successes and failures.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
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Connection with their coworkers and communities
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Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
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Diabetes care
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Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
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Pension plan that provides income when you retire (after working at least three years)
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Employer paid life insurance to provide support for your family in the event of death
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Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
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Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
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Training, classes, and professional development
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Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
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A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
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Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
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Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
