Top 27 Help desk Jobs in Hickory, Nc

Help Desk Support Assistant
Lenoir–Rhyne University —Hickory, NC
- Extended hours
- Computer literacy
- Office
- Ability to lift 50 pounds
17h
Help Desk Technician
Chesapeake Containment —Hickory, NC
- Email
- Spanish
- Microsoft Excel
- Computer literacy
- Dental insurance
- Paid time off
Quick Apply
14d
Desktop Support Specialist / Information Systems / PRN
Catawba Valley Medical Center —Hickory, NC
- PRN
- Computer Science
- Mid-level
- Windows
7d
Desktop Specialist
Frye Regional Medical Center —Hickory, NC
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Technical Support Specialist - Tier I
ALG Senior —Hickory, NC
- Weekends as needed
- Computer literacy
- Ability to lift 50 pounds
- Entry level
Quick Apply
IT Tier 2 Field Technician
Agemark —Hickory, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Hickory, NC
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
IT Deployment and Testing Technician
Software Technology Inc —Morganton, NC
- Weekends as needed
- Computer science
- Computer Science
- Customer service
Quick Apply
Desktop Support Engineer Level II
LPS —Denver, NC
- 8 hour shift
- Mid-level
- Office
- Analysis skills
Quick Apply
Customer Service Representative (Heavy Equipment)
LeeBoy Inc —Lincolnton, NC
- Full-time
- Microsoft Outlook
- Office
- Ability to sit for extended periods
Quick Apply
Services Support and Infrastructure Operations Lead Administrator
Carolina Container a division of New Indy —Hickory, NC
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
EHR Training & Technical Specialist
Children's Hope Alliance —Statesville, NC
- $44,960 - $53,390 a year
- Computer Science
- Mid-level
- SQL
Quick Apply
2d
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
1d

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Help Desk Technician
Chesapeake Containment —Hickory, NC
In this role, you will be the first line of defense for our users' technical needs. Provide clear and concise instructions to guide users through problem-…
Quick Apply
14d
Help Desk Support Assistant
Lenoir–Rhyne University —Hickory, NC
This position answers incoming calls, staffs the IT Service Lobby, assists with password resets and basic account issues, creates support tickets, and routes…
17h

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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help desk jobs near hickory, nc

Help Desk Support Assistant

Lenoir–Rhyne University -
Hickory, NC

Apply Now

Job Details

17 hours ago

Qualifications

Computer operation
Customer communication
Desktop applications
Productivity software

Full Job Description

Location: Hickory, North Carolina

Position Summary

The Help Desk I Support Assistant serves as the first point of contact for the university's IT department. This position answers incoming calls, staffs the IT Service Lobby, assists with password resets and basic account issues, creates support tickets, and routes requests to the appropriate IT staff.

Lenoir-Rhyne University is committed to cultivating an equitable and inclusive environment where students, faculty, and staff experience a strong sense of belonging. The Help Desk I Support Assistant is expected to work effectively with individuals from diverse backgrounds and experiences.

Essential Duties and Responsibilities

Answer incoming calls to the IT Help Desk professionally and courteously.
Staff the IT Service Lobby and provide exceptional customer service.
Assist faculty, staff and students with password resets and account unlocks.
Create, update and manage support tickets in the IT ticketing system.
Gather information and route tickets to the appropriate IT technician.
Monitor the Help Desk queue and communicate updates to customers.
Coordinate computer pickups, equipment returns and basic inventory tracking.
Maintain a clean, organized and welcoming IT Service Lobby.
Perform other administrative and customer service duties as assigned.

Required Qualifications

Experience working in an IT office.
Excellent customer service and communication skills.
Basic computer proficiency, including Microsoft Office applications and web-based tools.
Ability to multitask while maintaining professionalism.

Preferred Qualifications

Previous customer service or front desk experience.
Experience with a help desk or ticketing system.

Physical Requirements:

Prolonged periods of sitting and working at a computer and standard office equipment.
Occasional lifting of equipment up to 50 pounds.

Work Schedule

Standard work hours are Monday through Friday, 10 a.m. to 7 p.m.
Occasional extended hours may be required.

Behavioral Expectations

Maintain high ethical standards, integrity, and confidentiality in all aspects of the position.
Contribute to a professional, respectful, diverse, equitable, and inclusive work environment.
Treat all individuals with dignity, respect, and professionalism.
Comply with all university policies, procedures, and applicable federal, state, and local laws and regulations.

The requirements outlined in this position description indicate the minimum knowledge, skills and abilities necessary to perform the job competently. Role descriptions are an overview of the duties, responsibilities and requirements of the position and are not intended to be construed as an exhaustive list of the position. Employees may be required to perform other job-related assignments as requested and acquire new skills and responsibilities. Lenoir-Rhyne University reserves the right to modify, add, remove, or waive the position's responsibilities, duties, and skills required.

Application Process

While completing the application, candidates will be prompted to submit:

Resume

Cover letter

The university’s mission, vision, and values statements may be reviewed using About LR.

Lenoir-Rhyne University promotes a welcoming campus environment that is integral to the university's commitment to excellence in engagement and education. We are particularly interested in candidates who have demonstrated experience nurturing a welcoming community, working with faculty, staff and/or students from all walks of life and/or incorporating varied perspectives and traditions in their current or previous positions. This commitment is rooted in our Lutheran tradition of fostering wisdom, nurturing vocation and preparing students for lives of purpose while serving the common good.

About Lenoir-Rhyne University

Lenoir-Rhyne University is a co-educational, private, comprehensive institution founded in 1891, with its traditional campus located in Hickory, North Carolina, a city of more than 40,000. The university has additional graduate centers in Asheville, N.C., and Columbia, S.C. Situated in the foothills of the Blue Ridge Mountains, Lenoir- Rhyne is less than an hour’s drive from Charlotte, and the Hickory-Lenoir-Morganton Metropolitan Statistical Area has a population of about 365,000. The university now offers more than 45 undergraduate and 20 graduate degree programs to approximately 2,400 students. Lenoir-Rhyne University seeks to liberate mind and spirit, clarify personal faith, foster physical wholeness, build community, and promote responsible leadership for service to the world. Affiliated with the Evangelical Lutheran Church in America (ELCA), Lenoir-Rhyne is open to people from all religious and non-religious backgrounds.

Non-Discrimination and Equal Opportunity Policy

Lenoir-Rhyne University is committed to providing a workplace and educational environment, as well as other benefits, programs, and activities that are free from discrimination, harassment and retaliation.

LR is committed to creating a safe campus environment for all members of the LR community, including, but not limited to, those who identify as transgender and gender non-conforming. To that end, LR does not discriminate on the basis of race, religion, color, sex (including sex stereotypes and sex characteristics), ethnicity, national origin, physical or mental disability, age, marital status, pregnancy or related conditions, sexual orientation, gender identity, gender expression, veteran or military status or any other characteristic or status protected by applicable law.

To ensure compliance with federal and state civil rights laws and regulations and to affirm its commitment to promoting the goals of fairness and equity in all aspects of the educational program, activity and employment, LR has developed internal policies and procedures that provide a prompt, fair and impartial process for those involved in an allegation of discrimination or harassment, and for allegations of retaliation.

LR values and upholds the equal dignity of all members of its community and strives to balance the rights of the parties in the grievance process during what is often a difficult time for all those involved.

Visa sponsorship is not available for this position.

Apply Now

Refine Your Search

help desk jobs in hickory, nc

Help Desk Support Assistant

Help Desk Technician

Desktop Support Specialist / Information Systems / PRN

Desktop Specialist

Technical Support Specialist - Tier I

IT Tier 2 Field Technician

Seasonal, Operations Technical Specialist (Part Time)

IT Deployment and Testing Technician

Desktop Support Engineer Level II

Customer Service Representative (Heavy Equipment)

Services Support and Infrastructure Operations Lead Administrator

EHR Training & Technical Specialist

Major Incident Manager III

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