Top 138 Pharmacy call center Jobs in Hillside, Nj

Supervisor, Patient Support - Afford Svcs
ConnectiveRx —Whippany, NJ
- $54,700 - $77,800 a year
- Full-time
- Marketing
- Word processing
- Mid-level
- Disability insurance
- Health insurance
8d
Lead Patient Support-Afford
ConnectiveRx —Whippany, NJ
- $21.76 - $29.70 an hour
- Full-time
- 5 years
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens —Union, NJ
- $17.42 - $20.00 an hour
- Weekends as needed
- Computer literacy
- English
- Fair chance
- Health insurance
- Dental insurance
Prior Authorization Review Pharmacy Technician
MetroPlus Health Plan —New York, NY
- $58,500 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- 5 years
10d
Nursing Care Coordinator
Rutgers University —Newark, NJ
- $52.37 an hour
- Full-time
- Nursing
- RN License
- Word processing
- Paid holidays
- Dental insurance
Non-Clinical Case Manager (Patient Support Program) FTC
Atlantis Health —Summit, NJ
- Full-time
- Remote
- Spanish
- Nursing
- Microsoft Excel
- Vision insurance
Quick Apply
Pharmacy Tech
Hackensack Meridian Mountainside Medical Center —Montclair, NJ
- $16.64 - $21.64 an hour
- PRN
- Hospital
- BLS Certification
- High school diploma or GED
- Opportunities for advancement
9d
Member Services Representative
SVCMC Inc —New York, NY
- $27.47 - $30.22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Commuter assistance
- Paid holidays
Quick Apply
Pharmacy Operations Manager
Walgreens —Elizabeth, NJ
- $22.50 - $31.00 an hour
- Weekends as needed
- English
- Mid-level
- High school diploma or GED
- Continuing education credits
- Health insurance
13d
Secretary I - Intake/Scheduler (FGP) - Manhattan, Center for Women's Health
NYU Langone Health —New York, NY
- $56,873.24 - $56,873.25 a year
- Word processing
- Writing skills
- HIPAA
- Wellness program
Health Services Navigator - FT Days
Holy Name Medical Center —Hackensack, NJ
- $18 - $22 an hour
- Full-time
- Acute care
- Hospital
- Mid-level
- Free parking
- Health insurance
9d
Cardiology Heart Failure Nurse Navigator, Full Time Days, 8a - 4p, Atlantic Health, Morristown Medical Center
Atlantic Health System —Morristown, NJ
- Full-time
- Acute care
- Nursing
- Patient monitoring
- 403(b) matching
- AD&D insurance
Pharmacy Technician – Clinical Liaison
Shields Health Solutions —New York, NY
- $55,000 - $70,000 a year
- Microsoft Excel
- Microsoft Outlook
- Hospital
Quick Apply
5d
Secretary I Intake/ Scheduler (FGP)
NYU Langone Health —New York, NY
- $56,873.24 - $56,873.25 a year
- Word processing
- Computer literacy
- Writing skills
- Wellness program
Medical Clinical Assistant
Dr Isaac Pain and Injection Clinic —Englewood Cliffs, NJ
- $16 - $21 an hour
- Temporary
- Computer literacy
- No experience needed
- High school diploma or GED
- Paid time off
- Flexible schedule
Quick Apply
Secretary I - Intake/Scheduler (FGP) - Manhattan, Child + Adolescent Psychiatry
NYU Langone Health —New York, NY
- $56,873.24 - $56,873.25 a year
- Psychiatry
- Word processing
- Writing skills
- Wellness program
Customer Service Associate - Temporary
Walgreens —Stirling, NJ
- $17.00 - $20.50 an hour
- Temporary
- Computer literacy
- Basic math
- English
- Health insurance
- Dental insurance
Secretary I-Intake/Sched (FGP) - Manhattan, Ophthalmology
NYU Langone Health —New York, NY
- $56,873.24 - $56,873.25 a year
- Word processing
- Writing skills
- HIPAA
- Wellness program
Customer Service Associate
Walgreens —Hoboken, NJ
- $17.42 - $19.00 an hour
- Part-time
- Computer literacy
- Basic math
- English
- Health insurance
- Dental insurance
6d
Secretary I - Intake/Scheduler (FGP) - Staten Island, Radiology, Evenings
NYU Langone Health —Staten Island, NY
- $35,846.53 - $51,509.64 a year
- Online Application
- Word processing
- Writing skills
- HIPAA
- Wellness program
3d

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Supervisor, Patient Support - Afford Svcs

ConnectiveRx -
Whippany, NJ

Apply Now

Job Details

Full-time
$54,700 - $77,800 a year
8 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Presentation software
Team supervision
Managing teams in a customer support role
Word processing
Spreadsheets
Supervising experience
Policy & process development
Leading team collaboration initiatives
Healthcare team management
Process improvement planning
Project leadership
Standard operating procedures drafting
Excel data analysis

Full Job Description

Overview:

Shift : 11:30-8pm

Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.

Under the direction of the department leader, the Supervisor, Patient Support is responsible for ensuring that their team provides extraordinary patient concierge health care services enabling access to care for prescription medications. The incumbent will be interacting directly with approximately 15 staff members and patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients’ copay assistance programs. This includes call center services (inbound and outbound) and claims processing operations. They are part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. The incumbent will be working in a matrix environment and interfacing with multiple internal areas including Training, Quality, Program Management, Human Resources and Technology and will often interact with our clients on how to improve the program offering,

Responsibilities:

Responsible for ensuring that their team (approximately 15 team members) provides extraordinary “white glove” patient concierge healthcare services by meeting all agreed-upon SLAs and KPIs.
Identifies process improvements/enhancements utilizing customer and employee feedback and data (QA results, SLA performance, turnaround times, etc.)
Provides regular feedback and coaching, fostering a positive work environment to enable world-class customer service and outstanding patient/provider experience. Exemplifies strong leadership with a focus on employee engagement.
Monitors workloads and rebalances as needed, manages attendance, and approves time.
Respond to escalations as needed and engage other internal areas such as Program Management, IT, and other Contact Center teams to resolve issues.
Provide input and feedback to Quality and Training as subject matter experts to improve processes, procedures, and training.
Ensures team follows all pharmacovigilance processes, including timely submission of AE/PQC and completion of training.

Qualifications:

Associates' degree or equivalent experience (4 years) required in in business, marketing, or related discipline.
Minimum 2 years in a healthcare setting, including experience in a claims processing or high-volume call center.
Minimum 1 year of relevant supervisory experience in a capacity of team lead, project lead, etc.
Strong experience in a healthcare payor or patient experience setting. Healthcare or pharmaceutical experience is strongly preferred (such as insurance verifications, claims, etc.)
Advanced skill level in MS Excel, Word, PowerPoint and Access

Process Knowledge: Identifies, documents, and monitors key processes needed to achieve successful business results. Maps and documents processes. Develops framework for process improvement. Identifies and documents processes within area of responsibility. Seeks guidance on aspects of process that are out of immediate scope. Drafts procedures that comply with the process. Implement process improvement recommendations within the context of overall business processes.

Decision Quality: Ability to make appropriate, informed and timely decisions while ensuring compliance with company policies, practices and core values. Uses a combination of analysis, knowledge, experience, and judgment to make decisions. Makes effective decisions, even in the absence of complete information. Evaluates and prioritizes factors, weighs decisions in order to reach a sound and effective solution to a problem.

Service Orientation: Anticipate, identify, and address the needs of customers/clients, sometimes before those needs are voiced. Actively looks for ways to help people; ability to be thoughtful, empathetic to the needs of others. Is prompt and courteous in ensuring that the customer's immediate needs or complaints are satisfied. Focuses on improving the level of service provided to external and internal customers.

Consultation Communication: The ability to provide guidance to organizational stakeholders. Offers solutions based upon best practices, generates specific organizational interventions (e. g., culture change, change management, restructuring, training, etc. ) to support organizational objectives.

Travel is not required for this position

This position is an on-site, in office position.

Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA

Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws

Compensation & Benefits: This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.

Time-Off & Holidays: ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.

Posted Salary Range: USD $54,700.00 - USD $77,800.00 /Yr.

Apply Now

Refine Your Search

pharmacy call center jobs in hillside, nj

Supervisor, Patient Support - Afford Svcs

Lead Patient Support-Afford

Pharmacy Technician / Pharm Tech Apprenticeship

Prior Authorization Review Pharmacy Technician

Nursing Care Coordinator

Non-Clinical Case Manager (Patient Support Program) FTC

Pharmacy Tech

Member Services Representative

Pharmacy Operations Manager

Secretary I - Intake/Scheduler (FGP) - Manhattan, Center for Women's Health

Health Services Navigator - FT Days

Cardiology Heart Failure Nurse Navigator, Full Time Days, 8a - 4p, Atlantic Health, Morristown Medical Center

Pharmacy Technician – Clinical Liaison

Secretary I Intake/ Scheduler (FGP)

Medical Clinical Assistant

Secretary I - Intake/Scheduler (FGP) - Manhattan, Child + Adolescent Psychiatry

Customer Service Associate - Temporary

Secretary I-Intake/Sched (FGP) - Manhattan, Ophthalmology

Customer Service Associate

Secretary I - Intake/Scheduler (FGP) - Staten Island, Radiology, Evenings

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