Top 433 Customer service supervisor Jobs in Honolulu Hi

Manager, Guest Experience - Ka Haku, a Hilton Club
Hilton Grand Vacations —Honolulu, HI
- $72,000 - $78,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
Warehouse Receiving Supervisor
Ham Produce & Seafood —Honolulu, HI
- $50,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (CSR) – Front Desk OFFICE - Honolulu, HI
UNIBODY Autotech Collision —Honolulu, HI
- $18.00 - $28.07 an hour
- Full-time
- Office
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Call Center Representative
American Savings Bank —Honolulu, HI
- $22.00 - $23.50 an hour
- Online Application
- Word processing
- Basic math
- Research
Quick Apply
Cashier Supervisor/Customer Service
Hawaiian Island Creations (HICSurf) —Waikīkī, HI
- $16 - $18 an hour
- Part-time
- Sales
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Honolulu, HI
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Front Desk Supervisor
Renaissance Honolulu Hotel & Spa —Honolulu, HI
- $35 an hour
- Ability to walk for extended periods
- Writing skills
- Basic math
- 401(k) matching
- Employee discount
Quick Apply
Warehouse Supervisor
W.W. Grainger —Honolulu, HI
- $67,300 - $112,200 a year
- Monday to Friday
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Dental insurance
Manager, Sales and Customer Service
Macy’s —Honolulu, HI
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
14d
Customer Service Supervisor/WS-HNL
Unifi Aviation, LLC —Honolulu, HI
- $22 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Supervisor, Call Center
Hawaii Gas —Honolulu, HI
- $70,873 - $88,591 a year
- Full-time
- Mid-level
- Finance
- High school diploma or GED
Guest Services Supervisor
Alohilani Resort Waikiki Beach —Honolulu, HI
- $27.18 - $31.98 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Customer Service Specialist II - Hawaii (Work from Home)
Savers/Value Village —Honolulu, HI
- $16.20 an hour
- Weekends as needed
- Remote
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Honolulu, HI
- $17.50 - $30.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Guest Service Supervisor
Aston Waikiki Sunset —Honolulu, HI
- $30.60 an hour
- Weekends as needed
- Mid-level
- Hotel
- Team management
- Free parking
- Health insurance
7d
Customer Experience Supervisor
Central Pacific Bank —Honolulu, HI
- $47,017 - $61,122 a year
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
Lead Supervisor I
Coach —Honolulu, HI
- $17.00 - $27.75 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Mentoring
- Commuter assistance
- Paid parental leave
Client Delivery Manager, Talent Services
ProService Hawaii —Honolulu, HI
- $99,670 - $154,700 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
OnSite Regional Supervisor - Honolulu, HI
Stryker —Honolulu, HI
- $76,500 - $122,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Health savings account
- AD&D insurance
Associate Service Manager
Tesla —Honolulu, HI
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account

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Manager, Guest Experience - Ka Haku, a Hilton Club

Hilton Grand Vacations -
Honolulu, HI

Apply Now

Job Details

Full-time
$72,000 - $78,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Paid sick time

Qualifications

Customer communication
Team leadership
Employee relationship building
Managing hospitality teams
Supervising experience
Computer skills
Hotel and accommodations guest complaints handling
Cross-functional communication

Full Job Description

The Guest Experience Manager supports Front Office and resort operations by overseeing guest experience initiatives and ensuring consistent delivery of service standards.

The Guest Experience Manager also provides guest-facing leadership, focusing on service recovery, guest engagement, and cross department coordination. This role works closely with leadership teams to identify opportunities to enhance the guest journey and ensure a memorable and personalized experience.

If you are passionate about hospitality, thrive in sophisticated environments, and enjoy leading teams to deliver outstanding service moments, this is an opportunity to make a meaningful impact in one of Hawaiʻi’s most dynamic resort settings!

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

Salary Range: $72,000 - $78,000 annually
Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV received four out of five stars for promoting work-life balance and family-friendly benefits. It is also named one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over 30 years, our highest honor is the loyalty of our Owners, Members, and Guests. Our dedicated Team Members have earned additional recognition for their remarkable work.

Additional Responsibilities

Serve as a visible front‑of‑house presence, engaging with guests and owners to ensure a welcoming and personalized experience.
Proactively identify and resolve guest concerns, handling service recovery with professionalism and urgency.
Support room assignments and special requests, ensuring guest preferences and expectations are met.
Act as a liaison between guests and internal departments to ensure seamless communication and service delivery.
Partner with Front Office, Housekeeping, Engineering, and other teams to support operational readiness and guest satisfaction.
Monitor guest feedback and identify opportunities to improve service delivery and overall experience.
Support and coordinate guest engagement initiatives, events, or activities that enhance the guest experience.
Ensure service standards are consistently applied across all guest touchpoints.
Provide guidance and support to front‑of‑house teams to reinforce service expectations and best practices.
Assist in developing and improving workflows and processes to enhance efficiency and service quality.
Maintain awareness of VIP arrivals, special events, and high‑priority guests to ensure elevated service delivery.
Communicate effectively with leadership regarding guest trends, concerns, and opportunities.
Promote a culture of service excellence, accountability, and continuous improvement.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

To fulfill this role successfully, you have the following minimum qualifications and experience:

High school graduate or equivalent experience
At least one year of managerial experience in a hotel, preferably in a Front office capacity.
1+ years of relevant experience
Strong guest service mindset with the ability to deliver personalized and attentive service.
Excellent interpersonal and communication skills.
Proficiency with computer applications for guest tracking, communication, and reporting.
Ability to resolve guest concerns using sound judgment and professionalism.
Strong problem solving and decision-making skills in dynamic environments.
Ability to build effective working relationships across departments.
Strong organizational skills with the ability to manage multiple priorities.
Ability to work in a highly guest-facing, fast paced environment.
Ability to maintain a professional presence consistent with a luxury hospitality environment.
Ability to work a flexible schedule, including weekends, evenings, and holidays as required by operational needs.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Associate’s degree or College Diploma
3+ years of relevant experience
More than 2 years of management or supervisory experience
Prior experience in guest services, front office, or hospitality operations.
Experience in a resort, timeshare, or luxury property.
Experience handling guest relations or service recovery situations.
Familiarity with front office systems and operations.
Experience supporting or coordinating guest programs or events.
Bilingual Japanese communication skills preferred.

When you become part of Hilton Grand Vacations, you join a group committed to helping Owners and Guests make every vacation unforgettable. Hilton Grand Vacations is a top vacation ownership company turning Guests’ vacation dreams into reality.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will provide reasonable accommodation to individuals with disabilities for the application or interview process. We also offer accommodations to perform essential job functions and to receive employment benefits and privileges. Please contact us to request accommodation.

Apply Now

Refine Your Search

customer service supervisor jobs in honolulu hi

Manager, Guest Experience - Ka Haku, a Hilton Club

Warehouse Receiving Supervisor

Customer Service Representative (CSR) – Front Desk OFFICE - Honolulu, HI

Customer Call Center Representative

Cashier Supervisor/Customer Service

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Front Desk Supervisor

Warehouse Supervisor

Manager, Sales and Customer Service

Customer Service Supervisor/WS-HNL

Supervisor, Call Center

Guest Services Supervisor

Customer Service Specialist II - Hawaii (Work from Home)

Customer Service & E-Commerce Supervisor - Full Time

Guest Service Supervisor

Customer Experience Supervisor

Lead Supervisor I

Client Delivery Manager, Talent Services

OnSite Regional Supervisor - Honolulu, HI

Associate Service Manager

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