Top 57 Hotel front desk Jobs in Hoover, Al

Hotel Front Desk Supervisor- Elyton, Autograph Collection By Marriott
The Elyton —Birmingham, AL
- $17.50 - $20.00 an hour
- Sales
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
13d
Hotel Front Desk Attendant
Candlewood Suites Birmingham —Birmingham, AL
- $16 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Entry level
Quick Apply
Front Desk Agent
Hyatt Regency Birmingham - The Wynfrey Hotel —Birmingham, AL
- $16 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
AM Hotel Front Desk Agent
Hilton Garden Inn - Liberty Park, RAM Hotels —Vestavia Hills, AL
- $15 an hour
- Part-time
- Hotel
- Entry level
Quick Apply
Hotel Front Desk Agent
Springhill Suites Colonnade —Birmingham, AL
- $14 - $16 an hour
- Part-time
- Communication skills
- Entry level
- Resort
- Free parking
- Health insurance
Quick Apply
Guest Service Representative
Hilton Garden Inn —Birmingham, AL
- From $15 an hour
- Weekends as needed
- Hotel
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Front Desk Staff
Best Western Plus Oak Mountain —Pelham, AL
- $13 - $15 an hour
- Part-time
- Office
- Administrative experience
- Organizational skills
- Flexible schedule
Quick Apply
Hotel Front Desk Agent - Evening Shift
Crestview Management, LLC —Birmingham, AL
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Associate
Home2 Suites - Birmingham, RAM Hotels —Birmingham, AL
- Bilingual
- Microsoft Word
- Ability to walk for extended periods
- 401(k)
- Opportunities for advancement
Quick Apply
Front Desk Agent
Marriott International, Inc —Birmingham, AL
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Front Office Manager
Hampton Inn & Suites Colonnade —Birmingham, AL
- From $17 an hour
- Full-time
- Bilingual
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Hotel Operations Manager/ Front Desk Manager (WEEKENDS ONLY)
Best Western Plus —Pelham, AL
- $35,000 - $40,000 a year
- Weekends only
- Hospitality
- Mid-level
- Hotel
- Paid training
- Paid time off
Quick Apply
7d
Guest Service Representative
Kana Hotel Group —Hoover, AL
- $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Part-Time Guest Service Agent- Embassy Suites Birmingham
Hilton —Birmingham, AL
- $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid parental leave
- Employee stock purchase plan
Night Auditor
Hyatt Regency Birmingham - The Wynfrey Hotel —Birmingham, AL
- $16.75 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Guest Service Supervisor
Drury Hotels Company LLC —Birmingham, AL
- From $19 an hour
- Urgently hiring
- Sales
- English
- Mid-level
- Health insurance
- Dental insurance
2d
Front Desk Agent- Fairfield Inn Birmingham
Fairfield Inn Birmingham - RAM Hotels —Birmingham, AL
- $13 - $15 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
Guest Service Agent
Doubletree Birmingham —Birmingham, AL
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Hotel Front Desk Clerk
Fairfield Inn & Suites Birmingham/ Pelham —Pelham, AL
- $13 an hour
- Full-time
- Hotel
- In-person
- Entry level
- Employee discount
Quick Apply
2d
Front Desk Agent
SpringHill Suites - Birmingham —Birmingham, AL
- Computer literacy
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply

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Hotel Front Desk Supervisor- Elyton, Autograph Collection By Marriott

The Elyton -
Birmingham, AL

Quick Apply

Job Details

$17.50 - $20.00 an hour
13 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Computer operation
Customer communication
Serving clients
Computer literacy
Copy machines
English
High school diploma or GED
Fax machines
Computer skills

Full Job Description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our Front Desk Supervisor!

The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.

BENEFITS:

Competitive Salary!
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
401k with employer MATCH!
Paid PTO!
Uniforms Provided for most positions!
Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:

Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
Works side by side with staff to train and model appropriate guest service standards.
Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
Anticipates and responds to guests in a friendly and positive manner.
Process check-ins and check-outs, verify billing, create reservations, and process special requests.
Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Assist with interviewing, hiring, coaching, and development of front office associates.
Evaluates staff performance and coaches to ensure standards are met.
Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Ensures all required training for department employees is completed and training records are maintained.
Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
Utilizes available resources and adheres to Marriott training policies.
Promotes collaboration and positive, professional work environment.
Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
Monitors room availability, follows restrictions, and all booking policies and procedures.
Drives sales and maximizes revenue by up-selling rooms and amenities.
Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Must have high attention to detail, good communication skills and leadership ability.
Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.
Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.
Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

Must have one (1) or more years’ prior guest service experience, preferably in hospitality.
Must have basic computer knowledge and excellent written and verbal skills needed.
Must have excellent communication and organizational skills.
Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
Must have the ability to apply commonsense understanding to carry out instructions given.
Must have the ability to comply in standardized situations with only occasional or no variables.
Must have the ability to work flexible shifts
Must have excellent customer service skills.
Must be able to work without constant supervision.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be capable of effectively using close vision, distance vision, and color vision.
Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:

High school diploma or equivalent required some college or college degree preferred.
A minimum of one (1) year related experience in hotels or customer service preferred
Must be able to work in team environment

EEO Employer

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Refine Your Search

hotel front desk jobs in hoover, al

Hotel Front Desk Supervisor- Elyton, Autograph Collection By Marriott

Hotel Front Desk Attendant

Front Desk Agent

AM Hotel Front Desk Agent

Hotel Front Desk Agent

Guest Service Representative

Front Desk Staff

Hotel Front Desk Agent - Evening Shift

Front Desk Associate

Front Desk Agent

Front Office Manager

Hotel Operations Manager/ Front Desk Manager (WEEKENDS ONLY)

Guest Service Representative

Part-Time Guest Service Agent- Embassy Suites Birmingham

Night Auditor

Guest Service Supervisor

Front Desk Agent- Fairfield Inn Birmingham

Guest Service Agent

Hotel Front Desk Clerk

Front Desk Agent

I want to receive the latest job alert for hotel front desk in hoover, al

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