Top 1679 Customer service supervisor Jobs in Hudson, Oh

Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
- 8 hour shift
- Microsoft Excel
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Director, Call Center Operations
Medical Service Company —Bedford, OH
- $73,478 - $110,217 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
Customer Experience Manager
Quality Heating and Cooling —North Canton, OH
- Full-time
- CRM software
- Background check
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Collections Training Supervisor
Team Recovery, Inc. —Stow, OH
- $58,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
4d
Customer Service Representative
Boxout —Hudson, OH
- $18.50 - $19.50 an hour
- Full-time
- Office
- Organizational skills
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
2d
(USA) Member Team Lead
Sam's Club —Fairlawn, OH
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
2d
Service Supervisor
Kone —Cleveland, OH
- $105,100 - $137,970 a year
- Full-time
- Management
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Member Team Lead
Sam's Club —Oakwood Village, OH
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Customer Service Representative - Onsite/Hybrid position
Edwards Health Care Services, Inc. —Hudson, OH
- Full-time
- Hybrid work
- Word processing
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d
Patient Registration, Call Center Rep
Summa Health —Akron, OH
- $17.43 - $20.92 an hour
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- AD&D insurance
- Disability insurance
Medical Call Center Agent
Optum —Cuyahoga Falls, OH
- $16 - $29 an hour
- 8 hour shift
- 18 years or older
- Microsoft Outlook
- Computer literacy
- Paid training
Client Experience Manager
SAGE INTEGRATION HOLDING S LLC —Kent, OH
- $85,000 - $100,000 a year
- Full-time
- Clean driving record
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
4d
Fully Remote Customer Service Agent
Disabled Veteran Solutions —Akron, OH
- From $15 an hour
- Full-time
- Remote
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Representative - State Farm Agent Team Member
Nicole Salmon - State Farm Agent —Hudson, OH
- $20 - $25 an hour
- Part-time
- Office
- Communication skills
- Entry level
- Opportunities for advancement
- Flexible schedule
Quick Apply
Select Customer Success Account Manager- Cleveland, OH
UPS —Cleveland, OH
- $61,620 - $107,880 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
9d
Transportation Supervisor
Cuyahoga Falls City School District —Cuyahoga Falls, OH
- From $66,000 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
Customer Service & Supply Chain Specialist
SaniSure LLC —Twinsburg, OH
- $30 - $34 an hour
- Full-time
- Mid-level
- Continuous improvement
- Organizational skills
2d
Supervisor, Production Assembly
Tempur Sealy —Medina, OH
- $62,000 - $88,000 a year
- Full-time
- Mid-level
- Supervising experience
- Team management
- Disability insurance
- Health insurance
8d
Customer Service Representative
Eaton —Euclid, OH
- $71,000 - $105,000 a year
- Background check
- Microsoft Outlook
- Writing skills
- Retirement plan
12d

I want to receive the latest job alert for customer service supervisor in hudson, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service supervisor jobs near hudson, oh

Customer Service Representative jobs in Akron, OH

Call Center Representative jobs in Cuyahoga Falls, OH

Customer Success Manager jobs in Cleveland, OH

Member Team Lead jobs in Oakwood Village, OH

Customer Service Representative jobs in Euclid, OH

Service Manager jobs in Cleveland, OH

Revenue Cycle Specialist jobs in Fairlawn, OH

Customer Service Representative jobs in Augusta, GA

Hospital Food Service jobs in St. Louis, MO

Customer Service Representative jobs in Lansing, MI

Hospital Food Service jobs in Fort Lauderdale, FL

Customer Service Representative jobs in Winston Salem, NC

Customer Service Representative jobs in Memphis, TN

Service Manager jobs in Houston, TX

Customer Service Representative jobs in Summerville, SC

Call Center Representative jobs in Columbus, OH

Customer Service jobs in Melbourne, FL

Customer Service Representative jobs in Hartford, CT

Customer Service Representative jobs in Saint Petersburg, FL

Customer Service Representative jobs in Ontario, CA

Revenue Cycle Manager, Customer Service & Self-Pay

Revcare, Inc. -
Fairlawn, OH

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Staff supervision
Microsoft Excel
Team supervision
Accounts receivable management
Interpersonal skills
Managing teams in a customer support role
Collaboration
Regulatory compliance
HIPAA
Workplace dispute resolution
Attention to detail
Health information regulatory compliance
Healthcare team management
Productivity software
Medical debt collection accounts
Collections account management
Patient collections management

Full Job Description

Job description:

Revenue Cycle Manager, Customer Service & Self-Pay

Established and growing Revenue Cycle Management company seeking a motivated, customer-service oriented individual to join our team!

RevCare, Inc., an industry leader in RCM, is currently seeking a Manager, Customer Service & Self-Pay.

This position will report to the Revenue Cycle Director of Operations. The Manager, Customer Service & Self-Pay will provide leadership over the day-to-day and strategic operations of their designated team. This includes managing revenue cycle representatives/team leads and being accountable for quality performance, including the ability to consistently meet established key performance indicators and the optimal customer and patient experience required by the healthcare organizations we serve. The Revenue Cycle Manager, Customer Service & Self-Pay is responsible for direct oversight of the centralized Self-Pay collections unit handling inbound/outbound telephone calls associated with hospital and professional medical claims. The manager will ensure all inbound/outbound telephone calls are handled and resolved in a timely manner, over-the-phone payments are posted and reconciled daily, and all patient complaints are addressed immediately. The Revenue Cycle Manager is responsible for the assigned team performance, work quality, efficiency, and compliance with all policies and regulations.

Qualifications and Experience:

Bachelor's degree or equivalent combination of education and experience.
Minimum of 5 years’ related experience in an RCM customer service environment, patient contact center or call center.
Minimum of 3 years’ direct supervisory experience.
Demonstrated skills in A/R management, customer service, problem assessment, resolution, and a strong proficiency in healthcare as it pertains to self-pay billing, A/R and collections.
Ability to work collaboratively with team members and leadership, strong customer service skills that demonstrate tact and sensitivity in stressful situations.
Ability to work independently, follow through and handle multiple tasks simultaneously.
Excellent verbal and written communication skills.
Intermediate to advanced level proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
Knowledge of multiple hospital EHR’s is preferred, including Epic.
Must be a self-motivated individual with a positive and exceptional work ethic.
Must successfully complete system training requirements.

Essential Functions:

Reviews standard organizational metrics and reports internal self-pay trends, underlying root causes, and other related issues. Applies a structured and disciplined approach to defining problems and improving performance. Champions the effectiveness of revenue cycle functional team efforts and recommend improvement strategies to enhance overall efficiency across the patient contact center and remote teams.
Organizes and supervises staff to work in accordance with operating protocols to achieve maximum efficiency. Assists with the evaluation of ongoing operations and programs regularly for efficient resource use.
Manages "special situation" and/or higher complexity calls escalated by representatives for resolution. Identifies trends and conducts root cause analysis. Makes recommendations to close identified gaps in process, people, or technology.
Responsible for weekly/ monthly/status reporting (development/preparation/maintenance of reports) submitted to both clients and executive leadership.
Monitors inbound/outbound telephone queues resulting from successful automated calls and letter campaigns.
Perform consistent quality reviews on staff by sampling accounts and listening to live calls.
Directly manage call workflows (manual and via an automated auto-dialer) and backlog reduction.
Develop procedures and work practices designed to maximize performance and overall collection activities.
Meets regularly with the RevCare,Inc. management team to review trends related to collections, billing issues and contact center/client performance.
Assists in developing, implementing, and revising departmental policies and procedures
Conduct routine scheduled meetings with team to ensure consistency, ongoing education, and training.
Ensure payments collected and posted are reconciled daily.
Manage working relationships with healthcare clients.
Review and validate statement cycles for all clients to ensure patients receive statements in a timely manner.
Monitor the refund/credit queues and processes to ensure refunds/credits are accurate and processed timely.
Ensures compliance with all client and internal policies, as well as all state and federal regulations.

Other duties may be added, and this job description can be amended at any time.

Key Requirements:

Proven track record in reliability and dependability.
Demonstrates effective problem solving and conflict resolution skills.
Demonstrates friendly, personal, and timely customer service skills.
Proven track record in effectively planning, organizing and attention to detail.
Demonstrates ability to be a team player and leader.
Demonstrates current competencies applicable to the job position.
Efficient organizational skills with the ability to effectively prioritize and multi-task.
Demonstrates ability to work in a fast-paced, ever-changing environment.
Ability to maintain a positive, courteous demeanor with all patients and colleagues.
Demonstrates understanding of, and ability to comply with, all regulatory requirements of HIPAA and FDCPA.

Job Type: Full-time

Benefits:

401(k) matching

Schedule:

8-hour shift
Monday to Friday

Work Location: In person

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in hudson, oh

Revenue Cycle Manager, Customer Service & Self-Pay

Customer Service Manager

Director, Call Center Operations

Customer Experience Manager

Collections Training Supervisor

Customer Service Representative

(USA) Member Team Lead

Service Supervisor

Member Team Lead

Customer Service Representative - Onsite/Hybrid position

Patient Registration, Call Center Rep

Medical Call Center Agent

Client Experience Manager

Fully Remote Customer Service Agent

Customer Service Representative - State Farm Agent Team Member

Select Customer Success Account Manager- Cleveland, OH

Transportation Supervisor

Customer Service & Supply Chain Specialist

Supervisor, Production Assembly

Customer Service Representative

I want to receive the latest job alert for customer service supervisor in hudson, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected