Top 24 Technical support Jobs in Huntington, Wv

Technical Support Specialist
Synthesis Health —Huntington, WV
- $25 - $35 an hour
- Weekends as needed
- Remote
- Computer Science
- Mid-level
- SQL
- Health insurance
- Dental insurance
Quick Apply
1d
IT Support Tech
State Electric Supply Co. —Huntington, WV
- Mid-level
- Windows
- High school diploma or GED
- Profit sharing
- Wellness program
Quick Apply
IT Business Support Analyst
ALTIVIA —Haverhill, OH
- Overtime
- Computer science
- Microsoft Excel
- Microsoft Outlook
13d
Help Desk Technician
Ramey-Estep / Re-group —Rush, KY
- From $22 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Computer Science
- Disability insurance
- Dental insurance
Quick Apply
IT Specialist
Grant Gardens - 63466257 —Ona, WV
- From $18 an hour
- Full-time
- Background check
- Computer Science
- Mid-level
Quick Apply
Medical Equipment Customer Service Representative
Rotech Healthcare Inc. —Barboursville, WV
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Opportunities for advancement
Quick Apply
Customer Service Engineer
Prosource —Huntington, WV
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Huntington, WV
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Meditech Technical Support Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply

Discover related jobs

Based on your search for technical support jobs.

IT Support Tech
State Electric Supply Co. —Huntington, WV
Experience with remote desktop applications and help desk software. Conducting electrical safety checks on equipment. Replacing or repairing necessary parts.
Quick Apply
Customer Service & Sales Representative
Shentel —Logan, WV
This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
From $15 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
$24 - $28 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for technical support in huntington, wv

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near huntington, wv

Technical Support Specialist

Synthesis Health
Huntington, WV

Quick Apply

Job Details

Full-time
$25 - $35 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Cloud Logging
Defect resolution root cause analysis
SQL
Data integrity and documentation
Health information interoperability
DICOM
Cloud service support
Customer support ticket management
Problem management
Root cause analysis
Query management
Ticketing system technical support

Full Job Description

Synthesis Health

Who We Are

We're a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.

About the Opportunity

Synthesis Health is looking for a stellar Technical Support Specialist. You will own outcomes for issues where the correct resolution depends on backend or technical diagnosis, across Core, Vision, reporting, observability/Grafana, Gateway, DevOps, eUnity, incident response, and release support.[RG1.1][RG1.2][RG1.3][TY1.4] This includes platform defects, caching and performance, DICOM and viewer rendering technical faults, database and configuration issues, admin and access configuration root causes, platform audit-trail investigation, and gateway or cloud transaction logs.

Location:

Our ideal candidate will be based in, or near to, Huntington West Virginia. This is a remote opportunity that may require hybrid office attendance starting in 2027.

Key Responsibilities:

Diagnoses and resolves escalated backend and technical issues across the Core platform and Vision viewer by checking for platform defects, database and cloud resource health, data integrity, interfacing connectivity, and observability alerts.
Investigates platform audit-trail entries, gateway logs, cloud transaction logs, Grafana or observability data, reporting signals, and related Gateway or DevOps indicators to determine root cause before escalation.
Traces reported symptoms to their backend SQL representation and the relevant GCP, Gateway, reporting, or monitoring components to confirm root cause before escalating to Engineering, DevOps, Gateway, Product, or Clinical Support.
Tells apart a technical or configuration root cause from a clinical-workflow root cause. Makes the joint call with Clinical Support when an issue spans both, clarifies whether L1 Support or Clinical Support owns the next action, and stays engaged until ownership is confirmed.
Closes escalated tickets directly, including technical tickets involving Vision, reporting, monitoring, Gateway, DevOps, eUnity, Incident Response, or release-support scope.
Escalates confirmed defects, incident-response issues, release-support issues, and enhancement requests with complete reproduction and handoff documentation to the appropriate receiving team, including Engineering teams for Core, Vision, AI, or Speech, Product, DevOps, Gateway, or Critical Incident calls.
Completes the resolution steps and the Ticket Cause and Category fields accurately on every ticket, including correct classification for reporting, monitoring, Gateway, DevOps, eUnity, incident-response, release-support, L1 Support, and Clinical Support ownership.
Contributes technical runbooks, known-fix documentation, escalation standards, and coursework feedback for SQL, GCP, HL7, DICOM, healthcare interoperability, Vision, reporting, monitoring, Gateway, DevOps, eUnity, and release-support workflows.
Mentors Analysts on first-line triage across technical, configuration, reporting, monitoring, Gateway, DevOps, eUnity, release-support, and Clinical Support boundary issues, including when L1 Support should remain involved or transition ownership.
Agrees to be available for on-call overnight and weekend rotations as required, including incident-response escalation, release-support coverage, observability or Grafana monitoring follow-up, and 24x7 reporting-support needs. Rotations will not push total hours past a standard 40-hour work week. Outside of an assigned rotation, working hours are the regular schedule.
Other duties as assigned

About the Right Candidate

Qualifications

Associate degree in IT, computer science, or a related field, or an equivalent combination of education and work experience.
Working knowledge of HL7 and DICOM concepts. Able to read a platform audit trail and tell apart workflow, configuration, and defect root causes.
Working proficiency in SQL (able to read and write moderately complex queries, and trace a field to its table) and Google Cloud Platform (able to navigate the console, logs, storage, and basic query tooling). Verified through a technical assessment. Proficient with ticketing and support tooling.
Expertise in methodical root-cause diagnosis under time pressure. Clear, complete written handoffs to Engineering. An effective cross-domain collaborator with Clinical Support.

Preferred Qualifications

Bachelor's degree in computer science, information systems, or a related field.
Experience supporting a clinical or imaging software product specifically.
Familiarity with radiology clinical workflow.
Familiarity with scripting or automation for repetitive diagnostic tasks. Experience using Zendesk, Jira, and Confluence.

You will adhere to our company's values and behaviors and incorporate them in your interactions with colleagues and customers.

Values:

Clinical service first.

Collaborate with our customers.

Listen, respect, learn.

Innovate to excel.

Behaviors:

Be nice. 2. Be creative. 3. Be honest. 4. Be helpful.

Compensation and Benefits

Synthesis Health practices location based compensation. Candidate's compensation packages align with the market within their country of origin. Compensation is paid in the currency of the country where the individual is hired. For American applicants, the salary range is $25 - $35 p/h.

Other benefits include but not limited to: Medical, Dental, Vision, "Use as needed" vacation policy, and participation in our employee option program.

Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Quick Apply

Refine Your Search

technical support jobs in huntington, wv

Technical Support Specialist

IT Support Tech

IT Business Support Analyst

Help Desk Technician

IT Specialist

Medical Equipment Customer Service Representative

Customer Service Engineer

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

Meditech Technical Support Analyst

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for technical support in huntington, wv

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected