Top 16 Helpdesk technician ii Jobs in Illinois

Helpdesk Technician II
Oil-Dri Corporation of America —Chicago, IL
- $24 - $32 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
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6d
Helpdesk Technician II
Energy Solutions - USA —Chicago, IL
- $32 - $36 an hour
- Background check
- Computer Science
- Pass drug screening
- Health insurance
- Dental insurance
9d
Level 2 / Level 3 Engineer
ETS ENTERPRISES —Rosemont, IL
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- SharePoint
- Paid time off
- Work from home
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Senior Help Desk Technician II
Contact Government Services, LLC —Chicago, IL
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
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Firmwide Service Desk Analyst II (10am-6pm CT)
Kirkland and Ellis —Chicago, IL
- $73,000 - $79,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Residential
- Health insurance
- Paid time off
IT User Service Specialist 2
The University of Chicago —Chicago, IL
- $28.85 - $36.06 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Paid time off
3d
IT Generalist (Tier 2 Helpdesk)
Metro Infectious Disease Consultants —Burr Ridge, IL
- $68,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Profit sharing
- Disability insurance
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2d
IT On-Site Support Technician
WSP —Chicago, IL
- $57,800 - $89,400 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
IT Generalist (Tier 2 Helpdesk)
Metro Infectious Disease Consultants (MIDC) —Burr Ridge, IL
- $68,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- Office
- Profit sharing
- Disability insurance
2d
Tier II Field Engineer
Proven Business Systems LLC —Tinley Park, IL
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid parental leave
- AD&D insurance
Field Support Technician (L2) - Tinley Park, IL
Quadratic IT, LLC —Tinley Park, IL
- Full-time
- Mid-level
- Windows
- Microsoft Office
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Field Support Technician (L2) - Rockford, IL
Quadratic IT, LLC —Rockford, IL
- Full-time
- Mid-level
- Windows
- Microsoft Office
Quick Apply
IT Support Engineer - Tier 2 Escalations Engineer
Framework IT —Chicago, IL
- $68,000 - $80,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Level 2 Network Engineer – Advisory Services (3–5 Years experience)- Chicagoland area
7 Layer Solutions —Chicago, IL
- HIPAA
- Mid-level
- 3 years
IT Tier 2 Support Technician
Novaspect, Inc. —Schaumburg, IL
- $30 - $34 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply

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IT Help Desk Technician II
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Helpdesk Technician II

Oil-Dri Corporation of America -
Chicago, IL

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Job Details

Full-time
$24 - $32 an hour
6 days ago

Benefits

Paid parental leave
Paid holidays
Dental insurance
Paid time off
Parental leave
401(k) 6% Match
401(k) matching
Gym membership

Qualifications

Desktop computer repair
Hardware maintenance
Windows
Software installation
Desktop (troubleshooting support)
Desktop applications
Productivity software
Desktop administration

Full Job Description

Role Overview
This position serves as the first point of contact for teammates seeking technical assistance. The Helpdesk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to manage teammates of all technical skill levels.

Hybrid Schedule: Monday - Wednesday onsite required. Chicago, IL (Wrigley Building)

Key Responsibilities

Interviewing users to gather information about the problem and, if possible, leading the user through diagnostic procedures to determine the problem.
Log all support calls into the Help Desk Ticketing System to ensure all calls are tracked, responded to, and closed in a timely manner.
Resolve basic hardware and software issues. This includes installations and regular updates of all software as well as connecting PCs, monitors, printers etc. to the network.
Use problem-solving and analytical skills to troubleshoot hardware and software to find the root cause of the issue. This includes remote troubleshooting.
Direct unresolved or more complex issues to the next level of support in a timely manner including documentation of troubleshooting steps that have already been taken.
Maintain all Oil Dri IT assets in an inventory database by tracking all serial numbers to ensure all resources are always accounted for.
Configure, install new PCs, and assist the user in adapting to their new system as smoothly as possible.
Keeps current with the latest in PC hardware and software technology. Uses technology for productivity improvements in the office and in off-site field locations.
Performs other appropriate functions as directed by the Technical Services Manager.
Other duties as assigned.

Qualifications

Education:

BS in Computer Science or relevant subject preferred with 0 – 2 years’ experience or Associate Degree / A+ certification with 1 - 3 years’ experience
Microsoft Certification a plus.

Skills & Abilities:

Ability to travel occasionally to remote facilities that may require an overnight stay. Ability to work in an environment where conditions may include dust.
Ability to lift, carry, push/pull or otherwise move an object up to 30 pounds
Must have an understanding of Microsoft operating system
Must have experience upgrading/replacing PC hardware systems.
Must be able to work independently in a high-paced environment and exhibit strong written and verbal communication skills.
Must have working knowledge of Microsoft Office Applications.
Must have strong interpersonal, organization and technical skills

Compensation & Benefits

Competitive pay ($24/hour / $46,800) - ($32/hour / $62,400) + annual bonus
401(k) with 6% company match
Paid parental leave, generous PTO, & paid holidays
Work-life balance
Career growth with exposure to senior leadership.
Annual merit increase opportunity
Fitness & Gym Reimbursement
Employer Contribution - Health, Dental

About Us
Oil-Dri Corporation of America is a leading manufacturer and supplier of specialty sorbent products for consumer and business-to-business markets that has been voted as a Top 100 workplaces in the Chicago Tribune. Oil-Dri’s products are sold in the pet care, animal health, fluids purification, agricultural, sports field, industrial and automotive markets. Oil-Dri controls millions of tons of specialty mineral reserves, including calcium bentonite, attapulgite, and diatomaceous shale. The company’s mines and manufacturing facilities are located in Georgia, Mississippi, Illinois, and California. Oil-Dri is a family-controlled and operated organization that emphasizes honesty, integrity, and accountability. The company is dedicated to fulfilling its mission to Create Value From Sorbent Minerals.

Oil-Dri is committed to providing equal opportunity for all teammates and qualified candidates without regard to race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, citizenship, marital status, mental or physical disability, veteran status, or any other characteristic protected by federal, state, or local laws. Accordingly, all employment decisions and personnel actions or programs such as hiring, promotion, discipline, compensation, benefits, transfers, reductions in workforce, and training, etc. will be consistent with the principle of equal employment opportunity.

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Refine Your Search

helpdesk technician ii jobs in illinois

Helpdesk Technician II

Helpdesk Technician II

Level 2 / Level 3 Engineer

Senior Help Desk Technician II

Firmwide Service Desk Analyst II (10am-6pm CT)

IT User Service Specialist 2

IT Generalist (Tier 2 Helpdesk)

IT On-Site Support Technician

IT Generalist (Tier 2 Helpdesk)

Tier II Field Engineer

Field Support Technician (L2) - Tinley Park, IL

Field Support Technician (L2) - Rockford, IL

IT Support Engineer - Tier 2 Escalations Engineer

Level 2 Network Engineer – Advisory Services (3–5 Years experience)- Chicagoland area

IT Tier 2 Support Technician

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