Department
ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)
Department Information
Optimizing our enrollment mix is crucial to the long-term viability of IU Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Financial Aid and Scholarships, Office of the Registrar, Office for Veterans and Military personnel, P12, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.
The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis. For information about the department, please visit: Division of Enrollment Management at IU Indianapolis.
Job Summary
Department Specific Responsibilities
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Responsible for data oversight, including monitoring the admissions funnel, yield initiatives, academic relations, and best practices.
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Provides timely reports and analysis of data that demonstrates an understanding and response to the needs of students in their territory.
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Manages a geographic territory for recruitment and implements enrollment plans as well as assesses recruitment travel activities and provides feedback on effectiveness.
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Effectively coordinates an extensive fall travel schedule, as well as expected travel for the spring and summer.
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Contributes to individual, team, and unit goals on a daily, weekly, and monthly basis so that Beginner enrollment targets are met.
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Conducts presentations for school groups, parents, college fairs, and other appropriate entities to provide information to prospective students about IU Indianapolis including areas of admissions standards, transfer processes, academic programs, college life, and student support.
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Coordinates application completion activities with students, university offices, and individual academic units.
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Communicates in person, by telephone, virtually and in writing with students about status of admission applications, and responds to inquiries, as well as offer solutions to applicant problems and requests regarding admission via telephone and in writing.
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Maintains partnerships with schools, community colleges, and organizations to facilitate collaborative programming and assist in recruiting, guiding, and supporting college bound students.
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Determines the number of prospects, applications, and admits needed to complete this target through the analysis of the territory, demographic shifts, and state/national trends.
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Represents IU Indianapolis to prospective students and influencers with the highest degree of professionalism through an array of outreach programs and recruitment activities, including workshops, presentations, fairs, and high school visits.
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Conducts admission presentations at on and off campus events including daily tours and large event programs, fairs, and high school visits.
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Represents IU Indianapolis at campus recruitment events and programs on campus and in the community.
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Advises and counsels students regarding academic opportunities and program requirements; and when necessary, counsels students with academic deficiencies and/or prior misconduct on next steps.
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Reaches out and maintains relationships with prospective students by establishing rapport and trust, educating them on IU Indianapolis programs and admissions requirements, and assisting prospective students through their application and first enrollment process.
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Conducts pre-scheduled in-person and virtual admission counseling appointments for all student types.
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Counsels prospective students and families on the financial aid process and reviews basic financial aid information including financial aid notifications with prospective students.
General Responsibilities
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Maintains, implements, and oversees a holistic recruitment-yield tactical plan.
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Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.
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Integrates a diverse and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.
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Identifies and develops partnerships for outreach to prospective students and influencers.
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Interprets academic policies and exercises authority and independent judgment.
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Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies. Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
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Serves in a collaborative role with internal and external stakeholders to identify targets of opportunity to attract and enroll under-represented populations. Participates in the assessment and evaluation of various models.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
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Bachelor's degree in business, public policy, or related field.
WORK EXPERIENCE
Preferred
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Some experience in admissions, higher education, marketing, or related field.
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1 year of experience in recruitment, admissions, customer service, education, and/or hospitality and events
LICENSES AND CERTIFICATES
Preferred
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Possesses a valid driver¿s license with the ability to be insured by Indiana University Upon Date of Hire.
SKILLS
Required
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Proficient written and verbal communication skills.
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Maintains a high degree of professionalism.
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Demonstrates time management and priority setting skills.
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Demonstrates a high commitment to quality.
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Possesses flexibility to work in a fast paced, dynamic environment.
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Seeks to acquire knowledge in area of specialty.
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Possesses excellent presentation skills.
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Demonstrates excellent judgment, tact, and diplomacy.
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Highly developed customer relations skills.
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Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Extensive automobile travel and some overnight travel is required. Some weekend and evening assignments are required.
This position requires the ability to be available to attend some events during evenings and weekends and some travel may be required.
Work Location
IU Indianapolis
Indianapolis, Indiana
Advertised Salary
$45,000-$47,000 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
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Comprehensive medical and dental insurance
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Health savings account with generous IU contributions
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Healthcare and dependent care flexible spending accounts
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Basic group life insurance paid by IU
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Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
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Base retirement plan with generous IU contributions, subject to vesting
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Voluntary supplemental retirement plan options
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Tuition subsidy for employees and family members taking IU courses
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10 paid holidays plus a paid winter break each year
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Generous paid time off plans
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Paid leave for new parents and IU-sponsored volunteer events
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Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Core
FLSA: Exempt
Job Function: Student Services
Job Family: Admissions and Recruitment
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Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
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