Top 341 Answering service Jobs in Iowa

Care Management Associate, Engagement Hub
CVS Health —Iowa
- $18.50 - $38.82 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
6d
Work from Home Inbound Customer Service (State of Iowa)
Colony Brands, Inc. —Iowa
- Temporary
- Remote
- Computer literacy
- Typing
- Entry level
- Paid training
- Paid holidays
Front Desk Receptionist
All Pets Animal Clinic —Spirit Lake, IA
- $19 - $21 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
- 401(k)
- Paid time off
Quick Apply
Care Management Associate
CVS Health —Iowa
- $18.50 - $42.35 an hour
- Full-time
- Remote
- Microsoft Outlook
- Sales
- Research
- Health insurance
- Dental insurance
11h
Work From Home Credit Specialist
Colony Brands, Inc. —Iowa
- Temporary
- Remote
- Computer literacy
- Typing
- Negotiation
- Paid training
- Paid holidays
Workforce Associate
State of Iowa —Des Moines, IA
- $18.32 an hour
- Full-time
- Basic math
- Research
- Criminal background check
- Paid holidays
- Disability insurance
5d
Secretary I - City Clerk's Office
City of Ames, IA —Ames, IA
- $60,347 - $84,985 a year
- Nights as needed
- Inventory management
- Word processing
- Writing skills
- Loan forgiveness
11d
Patient Services Specialist (Full-Time)
The Iowa Clinic —West Des Moines, IA
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Profit sharing
- Wellness program
Preadmissions Representative
Avera —Sioux Center, IA
- Full-time
- Bilingual
- Hospital
- Computer literacy
7d
Program Support Associate
State of Iowa —Mason City, IA
- Online Application
- Office
- Administrative experience
- Travel
- Paid holidays
- Employee discount
3d
Patient Registration
IOWA SPECIALTY HOSPITAL —Belmond, IA
- 8 hour shift
- Surgery
- Computer literacy
- Computer skills
- Health savings account
- AD&D insurance
Quick Apply
5d
Patient Care Coordinator/ CSR
S&S Employment Partners —Johnston, IA
- $17 - $20 an hour
- Monday to Friday
- Spanish
- English
- Clinic experience
Patient Registration - PRN
IOWA SPECIALTY HOSPITAL —Belmond, IA
- PRN
- Hospital
- Computer skills
- Entry level
Quick Apply
Night Auditor (Part-Time)
Hyatt Regency Coralville Hotel & Conference Center —Coralville, IA
- $15 - $17 an hour
- Part-time
- Background check
- Computer literacy
- Hotel
- Free parking
- Profit sharing
Quick Apply
7d
Inside Sales Representative
Confidential —Cedar Rapids, IA
- $40,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
8d
MAC Specialist I
GreenState Credit Union —North Liberty, IA
- $23.61 - $27.60 an hour
- Overtime
- Word processing
- Research
- High school diploma or GED
Territory Sales Representative
Breakthrough Financial —Iowa
- $80,000 - $140,000 a year
- Online Application
- Background check
- High school diploma or GED
- Driver's License
- Flexible schedule
Quick Apply
B2B Sales Professional
Priority Financial —Iowa
- $80,000 - $120,000 a year
- Full-time
- High school diploma or GED
- Driver's License
- Travel
- Paid training
- Flexible schedule
Quick Apply
4d
Behavioral Health Administrative Assistant
Optimae Behavioral Health Services —Newton, IA
- $16 - $18 an hour
- Weekends as needed
- Background check
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Service Representative
Hammer, Inc. —Coralville, IA
- Weekends as needed
- Clean driving record
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply

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Care Management Associate, Engagement Hub

CVS Health -
Iowa

Apply Now

Job Details

Full-time
$18.50 - $38.82 an hour
6 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Microsoft Word
Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Medical terminology
Quality data entry
Customer data entry

Full Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Aetna’s Medicaid Care Management Engagement Outreach Hub is a new initiative focused on prioritizing Medicaid member interaction, maximizing inbound and outbound touchpoints to solve members’ needs and create behavioral change. How we do this is through a dedicated and caring team of health care professionals who connect with passion, caring and behavioral interviewing techniques. This team has a drive to exceed the delivery of Medicaid Health care services. Focus is on the Hub’s efficiency and productivity efforts whereby the Care Management Associates interact and engage telephonically with members. Through the successful supports orchestrated by the Hub team, this comprehensive care coordination is a collaborative demonstration of innovative healthcare navigation and motivational health plan customer support representation. This is an exciting time to join Aetna, a CVS Health Company, in our journey to change the way healthcare is delivered today. We are health care innovators.
The Engagement Outreach Hub Care Management Associate supports comprehensive coordination of healthcare services through telephonic outreach to and enrollment of our eligible members. Our Engagement Care Management Associates demonstrate a highly energetic blend of salesperson, healthcare navigator and health plan customer support representative. The Associate is responsible for direct member outreach and engagement, facilitating case assignment, and connecting identified members to care managers immediately through a warm transfer. By successfully enrolling members into care management, further supports the implementation of care plans to promote effective utilization of healthcare services, promoting and supporting quality effectiveness.
Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems. Adheres to Compliance with policies and procedure/regulatory standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality.

Required Qualifications

2 years’ experience in healthcare field (i.e. experienced in medical office, hospital setting, medical billing/coding)
Experience with computers including knowledge of Microsoft Word, Outlook, and Excel – data entry and documentation within member records
Familiarity with basic medical terminology and concepts used in care management
Flexibility to work occasional nights and weekends outside of standard business hours which can span from 8:00 am to 8:00 pm.
Strong organizational skills, including effective verbal and written communication skills.

Preferred Qualifications

Bilingual (Spanish) preferred, must have ability to pass a written and oral exam.
Effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm.
Demonstrates ability to meet daily metrics with speed, accuracy and a positive attitude.
Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members, adhering to care management processes (to include, but not limited to, privacy and confidentiality, quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures).
Completes documentation of each member call in the electronic record, thoroughly completing required actions with a high level of detail to ensure compliance requirements are met with efficiency.
Works independently and competently, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic and caring presence telephonically.
Ability to effectively participate in a multi-disciplinary team including internal and external participants.

Education

High School diploma or equivalent GED

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply Now

Refine Your Search

answering service jobs in iowa

Care Management Associate, Engagement Hub

Work from Home Inbound Customer Service (State of Iowa)

Front Desk Receptionist

Care Management Associate

Work From Home Credit Specialist

Workforce Associate

Secretary I - City Clerk's Office

Patient Services Specialist (Full-Time)

Preadmissions Representative

Program Support Associate

Patient Registration

Patient Care Coordinator/ CSR

Patient Registration - PRN

Night Auditor (Part-Time)

Inside Sales Representative

MAC Specialist I

Territory Sales Representative

B2B Sales Professional

Behavioral Health Administrative Assistant

Customer Service Representative

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