Top 178 Resources engineer Jobs in Jackson, Ms

Entry-Level Managed Services Engineer
Business Communications, Inc. —Ridgeland, MS
- Microsoft Excel
- Microsoft Outlook
- Office
11d
Senior Project Manager
Upchurch —Jackson, MS
- Full-time
- Construction site
- 8 years
- Travel
- Paid holidays
- Dental insurance
Quick Apply
IT Support Engineer II
The Solutions Team Inc —Flowood, MS
- Full-time
- Mid-level
- 2 years
- Paid holidays
- Health insurance
Assembler C - 2nd Shift
Parker Hannifin Corporation —Madison, MS
- Full-time
- Computer literacy
- English
- High school diploma or GED
11d
Data Center Security Specialist
Amazon Data Services, Inc. —Canton, MS
- $26.00 - $45.48 an hour
- Full-time
- Mid-level
- Leadership
- Communication skills
- AD&D insurance
- Health insurance
Server Systems Engineering II
Blue Cross & Blue Shield of Mississippi —Flowood, MS
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Data Center Technician
Amazon Data Services, Inc. —Canton, MS
- $25.19 - $44.08 an hour
- 8 hour shift
- Computer Science
- Up to 50% travel
- Mid-level
- Employee assistance program
- 401(k) matching
Transportation Senior Continuous Improvement Engineer (remote)
Ryder System —Jackson, MS
- $90,000 - $100,500 a year
- Remote
- 5 years
- Engineering
- Dry van
- Disability insurance
- Health insurance
Project Engineer
MMR Group —Clinton, MS
- $43 - $52 an hour
- Weekends as needed
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
Geologist/Environmental Engineer
Pickering Firm, Inc —Flowood, MS
- Engineering
- Data analysis skills
- Mid-level
Network Engineer
Blue Cross & Blue Shield of Mississippi —Flowood, MS
- Full-time
- Computer science
- Computer Science
- Mid-level
Data Center Security Specialist, DC Security
Amazon Data Services, Inc. —Canton, MS
- $26.00 - $45.48 an hour
- Full-time
- Mid-level
- 3 years
- AD&D insurance
- Health insurance
Key Account Manager - Warehouse Distribution
Axalta Coating Systems —Jackson, MS
- $100,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
Quick Apply
Community Engagement Manager, AWS InCommunities
Amazon Data Services, Inc. —Canton, MS
- $74,400 - $130,300 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
- AD&D insurance
- Health insurance
Information Security Architect
Ryder System —Jackson, MS
- $140,000 - $150,000 a year
- Full-time
- 7 years
- Azure
- Computer Science
- Disability insurance
- Health insurance
Process Engineer I - Office of Operational Excellence
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Engineering
- Travel
- Organizational skills
Field Engineer
MMR Group —Clinton, MS
- $38 - $45 an hour
- Weekends as needed
- Construction site
- Bachelor of Science
- Mid-level
Quick Apply
Maintenance B
Parker Hannifin Corporation —Madison, MS
- Full-time
- Computer literacy
- English
- Mid-level
Operations Training Manager (Remote)
SOLV Energy, LLC —Jackson, MS
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
Quick Apply
General Construction Estimator
Century Construction —Ridgeland, MS
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Profit sharing
- AD&D insurance
Quick Apply
13d

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resources engineer jobs near jackson, ms

Entry-Level Managed Services Engineer

Business Communications, Inc.
Ridgeland, MS

Apply Now

Job Details

11 days ago

Qualifications

Customer records maintenance
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Technical support via phone
Phone communication
Client rapport building
Incident Escalation
Phone call screening
Internal employee customer service
Task prioritization
Customer engagement
Case referral
Technical support via email
Cross-functional collaboration
Task assignment
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Client interaction via phone calls
Customer data entry

Full Job Description

The Entry-Level Managed Services Engineer serves on the Rapid Response team as the primary point of contact for customers seeking technical support and troubleshooting assistance. This role is responsible for delivering professional, responsive, and customer-focused experience while efficiently assessing issues, providing basic technical support, and coordinating service requests with the appropriate engineering and sales resources to ensure timely resolution.

Essential Duties and Responsibilities:

Respond to inbound customer calls, emails, and support requests, creating and documenting service tickets for issues requiring engineering or sales involvement.
Deliver exceptional customer service through professional, courteous, and effective communication with customers and internal team members.
Perform initial issue assessment and basic troubleshooting to resolve customer concerns that can be addressed within approximately ten minutes.
Gather relevant information and ask questions to accurately diagnose issues, document findings, and expedite the resolution process.
Prioritize and assign unassigned service tickets to qualified and available engineers based on skillset, workload, and urgency.
Route inbound calls, emails, and support requests to the appropriate team member or department when necessary.
Maintain accurate and detailed records of customer interactions, troubleshooting steps, and ticket updates within the ticketing system.
Monitor ticket queues to ensure service requests are addressed in a timely manner and escalated appropriately.
Support departmental initiatives, process improvements, and organizational objectives.
Perform additional duties, projects, and responsibilities as assigned.
Relevant experience in a customer service-oriented role.

Knowledge, Skills, and Abilities

Strong customer service orientation.
Strong verbal, written, and interpersonal communication skills.
Professional demeanor with a commitment to integrity and customer service excellence.
Effective problem-solving and troubleshooting skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Customer-focused mindset with a proven ability to build rapport and trust.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Ability to work collaboratively with cross-functional teams and external partners.
Ability to maintain professionalism and composure in challenging or high-pressure situations.

Physical Requirements

Prolonged periods of sitting and working at a computer workstation.
Frequent use of telephones and headset.
Ability to communicate clearly and effectively with customers and colleagues.

Work Environment

This position operates primarily in a professional office environment and requires frequent use of standard office equipment, including computers, phones, and related technology and frequent interaction with customers and internal staff.

Apply Now

Refine Your Search

resources engineer jobs in jackson, ms

Entry-Level Managed Services Engineer

Senior Project Manager

IT Support Engineer II

Assembler C - 2nd Shift

Data Center Security Specialist

Server Systems Engineering II

Data Center Technician

Transportation Senior Continuous Improvement Engineer (remote)

Project Engineer

Geologist/Environmental Engineer

Network Engineer

Data Center Security Specialist, DC Security

Key Account Manager - Warehouse Distribution

Community Engagement Manager, AWS InCommunities

Information Security Architect

Process Engineer I - Office of Operational Excellence

Field Engineer

Maintenance B

Operations Training Manager (Remote)

General Construction Estimator

I want to receive the latest job alert for resources engineer in jackson, ms

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