Top 6 Medical office manager Jobs in Jackson Mi

Operations and Systems Manager
Momentum Health Neuropathy Center —Mason, MI
- $50,000 - $55,000 a year
- Full-time
- Inventory management
- Mid-level
- Clinic
- Paid time off
- Retirement plan
Quick Apply
14d
General Manager
MyEyeDr. —Jackson, MI
- Full-time
- Hospitality
- Merchandising
- Mid-level
- Paid holidays
- Health insurance
Dental Front Desk Receptionist
Great Lakes Family Dental —Jackson, MI
- $17 - $26 an hour
- Full-time
- Dental office
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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medical office manager jobs near jackson mi

Operations and Systems Manager

Momentum Health Neuropathy Center
Mason, MI

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year
14 days ago

Benefits

Paid time off
Retirement plan

Qualifications

Inventory management
Staff training
Management reporting
Process management
Leadership

Full Job Description

Your Mission
Become the operational backbone of our clinic.
You will protect leadership’s time, create exceptional patient experiences, solve problems before they become emergencies, and build systems that make the practice stronger every month as we grow toward a $3–$5M flagship + online clinic.

What You’ll Own
1. First Line of Defense for Operational Issues
You will be the go‑to person for day‑to‑day issues so leadership is not.
You will:

Solve patient concerns whenever possible
Handle refunds and service recovery
Answer team questions and clarify priorities
Protect staff schedules from unnecessary interruptions
Be the first stop for people issues and minor conflicts
Escalate only the issues that truly require leadership attention

2. Create an Outstanding Patient Experience
You’ll make every patient feel cared for from their first phone call through ongoing care.
You will own:

Front desk operations
Phone communication
Scheduling and rescheduling
Check‑in and check‑out
Appointment reminders
Patient follow‑up
Service recovery when something doesn’t go as planned

3. Build Better Systems
You improve processes, not just work inside them.
You will:

Document recurring workflows
Create simple SOPs and checklists
Update processes as the clinic grows
Eliminate recurring problems
Train the team on new procedures
Ensure systems are actually being used, not just written down

4. Keep the Business Running Smoothly
You oversee the operational details that keep everything moving.
You will handle:

Scheduling of clinical and non‑clinical staff (building schedules at least 2 weeks ahead)
Time‑off requests and coverage coordination
Collections and payment plans (cash‑pay)
Patient paperwork and chart flow
Inventory management for office and program supplies
Office supplies and vendor coordination (with Finance Admin approval)
Daily reconciliation
Weekly KPI reporting
Front office coordination and communication

5. Travel & Seminar Operations
Marketing manages the seminars; you make sure operations are flawless.
You will:

Coordinate seminar dates and needs with the Marketing Director
Pack, check, and maintain seminar bins (forms, handouts, devices, signage, payment tools, etc.)
Book hotel rooms when overnight stays are required (with Finance Admin approval)
Travel in‑state (up to 6 days/month) and act as front desk / patient coordinator at the venue
Collect and organize attendee paperwork and information for clean handoff to sales/marketing
Unpack and reset seminar bins after events

6. Team Leadership & Collaboration
You are a “player‑coach” now and a pure coach later.
You will:

Provide day‑to‑day leadership for front‑office staff and our online VA (for clinic tasks)
Run a short weekly front‑office huddle
Participate in hiring, onboarding, and training of non‑clinical staff
Give input on performance reviews and terminations (final decisions with leadership)
Work closely with Finance Admin and Marketing to align operations with cash and demand

How We’ll Measure Success
Within your first year, success looks like:

90%+ of consultation appointments filled at least one week in advance
85%+ patient show rate maintained or improved
95%+ on‑time collections maintained or improved
Daily financial reconciliation completed accurately
95%+ of calls answered live during business hours
Patient satisfaction averaging 9/10 or higher
Every recurring front‑office process documented and maintained
Majority of staff questions and people issues resolved without leadership involvement
Clear reduction in leadership interruptions for day‑to‑day operational and people problems

You Might Be a Great Fit If…
You are the person who:

Loves crossing things off a checklist
Gets satisfaction from finishing what you start
Naturally notices when systems could work better
Keeps people organized without being controlling
Is calm when others become overwhelmed
Enjoys helping people solve problems
Follows through without needing reminders
Takes ownership instead of waiting to be asked
Believes details matter because people matter

People probably describe you as dependable, organized, caring, proactive, and someone who simply gets things done.

Experience

3+ years in a medical, chiropractic, dental, physical therapy, or similar healthcare office
Experience with scheduling, collections, or office operations
Comfortable learning new software and technology
Experience creating SOPs or improving office processes is a significant advantage
Experience leading or training other staff is a plus

Pay: $50,000.00 - $55,000.00 per year

Benefits:

Paid time off
Retirement plan

Experience:

healthcare office management: 3 years (Preferred)

Work Location: In person

Quick Apply

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medical office manager jobs in jackson mi

Operations and Systems Manager

General Manager

Dental Front Desk Receptionist

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