Description:
JOB OVERVIEW
The Human Resources Generalist is a hands-on member of the Human Resources team based in Charleston, SC. This role supports day-to-day HR operations for designated Crystal Creek Hospitality hotels and helps create a welcoming, accurate, and consistent employee experience.
Primary responsibilities include recruiting coordination, onboarding, electronic paperwork compliance, HRIS data entry, employee file maintenance, uniform administration, training and certification tracking, employee engagement support, and offboarding. The Generalist works within established policies and procedures, provides prompt service to employees and leaders, and escalates complex or sensitive matters to Human Resources leadership.
This position is well suited for an organized, service-minded professional who is beginning or building a career in Human Resources and enjoys working in a fast-paced hospitality environment.
ESSENTIAL JOB FUNCTIONS
Recruiting & Onboarding
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Supports recruiting activities by posting approved openings, reviewing applications for minimum qualifications, coordinating interviews, and communicating with candidates and hiring managers.
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Prepares approved offer letters and new-hire communications; coordinates background checks, pre-employment screenings, references, and other pre-hire steps in accordance with company procedures.
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Coordinates and helps conduct new-hire orientation, including first-day schedules, policy review, benefit information, required training, and introductions to the hotel team.
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Maintains onboarding checklists and follows up with new hires and managers to ensure required steps are completed accurately and on time.
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Supports 30-, 60-, and 90-day new-hire follow-up activities and communicates unresolved onboarding needs to Human Resources leadership.
Electronic Paperwork Compliance & HRIS Administration
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Administers electronic onboarding workflows and monitors completion of required forms, including tax documents, direct-deposit information, emergency contacts, policy acknowledgments, benefit forms, and other company records.
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Coordinates completion, verification, and retention of Form I-9 and E-Verify requirements, where applicable, under established company procedures; tracks reverifications and document expiration dates.
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Audits electronic employee files for missing signatures, incomplete fields, expired documents, duplicate records, and other discrepancies; follows up promptly to correct deficiencies.
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Enters and maintains accurate employee data in the HRIS and related systems, including hires, job and pay changes, transfers, status changes, and separations, as authorized.
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Runs routine reports and maintains trackers for onboarding status, missing paperwork, training completion, certifications, work authorization, and other recurring compliance items.
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Maintains secure electronic and paper records in accordance with company record-retention practices and confidentiality expectations.
Uniform Administration
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Serves as the day-to-day point of contact for the employee uniform program across assigned properties.
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Collects employee sizing information; coordinates uniform ordering, receipt, labeling, distribution, exchanges, alterations, replacements, and returns.
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Maintains accurate uniform inventory and issuance records by property, department, position, and employee.
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Monitors inventory levels and upcoming hiring needs, communicates replenishment requirements, and coordinates orders with approved vendors and hotel leaders.
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Reconciles deliveries against packing slips and invoices, reports shortages or quality concerns, and follows through on vendor corrections.
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Coordinates the return of uniforms during transfers and separations and updates records to reflect returned, damaged, or outstanding items in accordance with company policy.
Employee Support, Benefits & Training
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Provides friendly, timely first-line support for routine employee questions about onboarding, policies, benefits enrollment, HR systems, training, and available resources; routes payroll, leave, employee relations, and other complex matters to the appropriate partner.
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Assists with benefit enrollment communications, eligibility tracking, life-event documentation, and distribution of required notices under the direction of Human Resources leadership or the benefits administrator.
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Coordinates required training, policy acknowledgments, licenses, and certifications; maintains completion records and follows up on overdue items.
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Helps maintain employee communication boards, HR calendars, recognition programs, engagement activities, surveys, and appreciation events.
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Supports a respectful workplace and acts consistently as a champion of diversity, equity, inclusion, and belonging.
Employee Relations & Compliance Support
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Receives routine employee questions and concerns, documents relevant information, and promptly escalates complaints, policy concerns, or sensitive issues to Human Resources leadership.
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Provides managers with approved forms, checklists, and policy resources and assists with consistent completion of routine employee documentation.
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Supports internal HR audits and requests for records by gathering documents, organizing information, and tracking corrective actions.
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Assists with workers’ compensation documentation, unemployment claim responses, leave administration, workplace-safety records, and other compliance activities as assigned and under appropriate guidance.
Requirements:
ESSENTIAL QUALIFICATIONS
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High school diploma or equivalent required; associate or bachelor’s degree in Human Resources, business, hospitality, or a related field preferred.
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One to two years of experience in Human Resources, recruiting, office administration, payroll support, or hospitality operations preferred. Relevant internships, coursework, or equivalent experience may be considered.
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Basic understanding of Human Resources practices and a willingness to learn applicable federal, state, and local employment requirements.
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Experience with an HRIS, applicant tracking system, payroll platform, or electronic document system preferred.
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Proficiency with Microsoft Office or similar productivity tools, including email, spreadsheets, and shared electronic files.
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Strong organizational skills, attention to detail, follow-through, and ability to maintain accurate records.
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Excellent customer service, verbal communication, and written communication skills.
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Ability to maintain confidentiality and handle employee information with discretion.
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Ability to prioritize multiple assignments, meet deadlines, and work effectively across more than one hotel location.
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Ability to follow established procedures, exercise sound judgment in routine matters, and recognize when an issue should be escalated.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
