Practice Manager
Lead an Exceptional Team. Own the Results. Make a Lasting Impact.
Schilsky Chiropractic Center | Jacksonville, North Carolina
Schilsky Chiropractic Center is seeking an accomplished Practice Manager with a demonstrated history of successfully leading teams, managing complex business operations, and producing measurable results.
This is not an entry-level management opportunity or a position centered solely on maintaining daily operations.
The Practice Manager is responsible for overseeing the daily operations of the practice, leading and developing the team, driving accountability, monitoring performance, and ensuring that organizational priorities are successfully executed.
This position carries substantial responsibility and requires a confident, experienced professional who can make sound decisions, solve problems, establish clear expectations, and consistently deliver results.
About Schilsky Chiropractic Center
For more than 30 years, Schilsky Chiropractic Center has been dedicated to empowering patients, transforming lives, and delivering exceptional chiropractic care.
Our longstanding recognition as the Best of the BEST reflects our commitment to exceptional patient care, strong professional standards, and continuous improvement.
Maintaining that reputation requires exceptional leadership.
The Role
The Practice Manager oversees the practice’s daily operations and is accountable for team performance, operational execution, the patient experience, financial and administrative oversight, and achievement of established key performance indicators.
Working closely with the CEO and in coordination with the Director of Operations, the Practice Manager ensures that organizational goals are translated into clear expectations, effective systems, and completed results.
This individual must be able to lead independently, communicate effectively with executive leadership, and ensure that responsibilities are completed accurately, consistently, and on time.
Leadership and Team Management
The Practice Manager is responsible for leading the team, establishing clear performance expectations, enforcing accountability, and ensuring that employees consistently meet the professional and operational standards of the practice.
Responsibilities include:
- Lead, coach, develop, and evaluate team members.
- Establish clear responsibilities, goals, deadlines, and performance standards.
- Hold employees accountable for professionalism, productivity, execution, attendance, and results.
- Conduct effective team meetings, individual coaching sessions, and performance evaluations.
- Address performance concerns promptly, directly, and professionally.
- Develop and oversee training programs that produce measurable improvements in team performance and patient care.
Operational Oversight
The Practice Manager owns the successful execution of daily practice operations and is responsible for ensuring that systems, schedules, workflows, and resources support efficiency, accuracy, and exceptional patient care.
Responsibilities include:
- Direct and oversee all daily administrative and business operations.
- Ensure that operational priorities are assigned, monitored, and completed by established deadlines.
- Develop, implement, document, and improve policies, procedures, and workflows.
- Monitor scheduling, patient flow, staffing, productivity, and administrative processes.
- Identify operational breakdowns and implement effective, sustainable solutions.
- Oversee facilities, equipment, supplies, vendors, and office functionality.
Performance and Key Performance Indicators
The Practice Manager is accountable for monitoring and improving the key performance indicators that measure the health and performance of the practice.
Responsibilities include:
- Own the achievement of established operational, patient-service, financial, and team-performance KPIs.
- Analyze performance data and identify trends, risks, and missed expectations.
- Develop and execute corrective action plans when performance falls below established goals.
- Translate performance data into specific assignments, deadlines, and measurable outcomes.
- Provide executive leadership with timely, accurate, and meaningful performance reports.
- Evaluate whether implemented changes are producing the required results.
Patient Experience and Retention
The Practice Manager is responsible for ensuring that every stage of the patient experience reflects the professionalism, compassion, and excellence for which Schilsky Chiropractic Center is known.
Responsibilities include:
- Establish and enforce exceptional patient-service standards.
- Monitor patient satisfaction, retention, communication, and service recovery.
- Identify and correct issues that negatively affect patient trust or continuity of care.
- Address patient concerns promptly, confidently, and professionally.
- Use patient feedback and performance data to implement meaningful improvements.
Financial and Administrative Oversight
The Practice Manager is responsible for maintaining disciplined oversight of the financial and administrative functions assigned to the role.
Responsibilities include:
- Oversee billing, insurance processes, collections, accounts receivable, accounts payable, and related administrative workflows.
- Ensure financial procedures are accurate, organized, timely, and consistently followed.
- Monitor revenue-cycle performance and identify errors, delays, or opportunities for improvement.
- Maintain appropriate financial controls, documentation, confidentiality, and accountability.
- Coordinate effectively with billing professionals, accountants, vendors, and other business partners.
Direct chiropractic billing experience is preferred but is not required for an otherwise exceptional operational leader. The selected candidate must be capable of learning the practice’s systems and becoming fully competent in overseeing them.
Required Professional Experience
We are seeking a professional who has already demonstrated meaningful success in leadership and operations.
Qualified candidates should have:
- Progressive experience in management, operations, or business leadership.
- Successful experience leading, coaching, evaluating, and holding teams accountable.
- A demonstrated history of improving KPIs or other measurable organizational results.
- Experience managing multiple priorities in a demanding professional environment.
- Experience addressing performance concerns and conducting difficult professional conversations.
- Financial competence and experience reviewing business or operational reports.
- A professional history reflecting increasing responsibility, meaningful accomplishments, and strong references.
A bachelor’s degree or advanced professional education is preferred. Healthcare or clinical experience is valued but is not required.
How to Apply
If you believe your leadership experience, professional accomplishments, and results align with the expectations of this position, we invite you to apply.
Please email the following directly to Hiring Committee at [email protected]:
- Your current resume
- A cover letter introducing yourself and explaining why you are interested in this opportunity
- Your salary requirements
- A response to the following question:
What professional leadership accomplishment are you most proud of? Describe the challenge, the actions you personally led, and the measurable results you achieved. Please include specific metrics, percentages, financial results, productivity improvements, retention gains, or other objective outcomes whenever possible.
Please include "Practice Manager Application" in the subject line of your email.
Job Type: Full-time
Pay: $40,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
