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Assistant Manager

Peterbrooke Chocolatier -
Jacksonville, FL

Quick Apply

Job Details

Qualifications

Computer operation
Customer communication
High school diploma or GED
Cash register operations
Computer skills
POS systems

Full Job Description

Assistant Manager – Peterbrooke Chocolatier (San Marco - Jacksonville, FL)

Position Summary

The Assistant Manager supports the General Manager in overseeing daily store operations, delivering exceptional customer service, driving sales, and maintaining Peterbrooke Chocolatier's high standards for quality and guest experience. This role helps supervise staff, manage inventory, and ensure smooth store operations while creating a welcoming environment for customers.

Key Responsibilities

Store Operations

Assist with daily opening and closing procedures.
Ensure the store is clean, organized, and visually appealing.
Monitor cash handling, register accuracy, and daily deposits.
Maintain compliance with food safety and sanitation standards.
Support the execution of seasonal displays and promotions.

Customer Service

Provide outstanding customer service and product knowledge.
Assist customers with gift selections, special orders, and event purchases.
Resolve customer concerns promptly and professionally.
Promote customer loyalty through personalized service.

Team Leadership

Assist with employee training and onboarding.
Supervise staff during assigned shifts.
Help create and maintain employee schedules.
Provide coaching and support to team members.
Foster a positive and productive work environment.

Sales & Marketing

Support efforts to achieve sales goals and store performance targets.
Promote holiday, corporate gifting, and special event sales.
Assist with local marketing initiatives and community outreach.
Upsell products and encourage add-on sales opportunities.

Inventory Management

Monitor stock levels and assist with ordering products and supplies.
Receive and organize shipments.
Conduct inventory counts and help reduce product loss.
Ensure proper storage and handling of chocolate products.

Qualifications

Required

High school diploma or equivalent.
1–3 years of retail, customer service, food service, or hospitality experience.
Previous supervisory or leadership experience preferred.
Strong communication and organizational skills.
Ability to work flexible hours, including weekends and holidays.
Basic computer and point-of-sale system proficiency.

Preferred

Experience in specialty retail, confectionery, bakery, or gift store environments.
Knowledge of inventory control and merchandising practices.

Skills

Leadership and team development
Customer service excellence
Sales and upselling
Problem-solving and conflict resolution
Time management
Cash handling and inventory management

Physical Requirements

Ability to stand for extended periods.
Ability to lift and carry up to 40 pounds.
Ability to work in a fast-paced retail environment.

Quick Apply

Refine Your Search

manager san marco jobs in jacksonville fl

Assistant Manager

Dining Room/Service Manager

Crew Member

Pizzaiolo

CRM & Lifecycle Marketing Manager

Shift Captain

RBT Registered Behavior Technician

GRILL COOK (FULL TIME)

Other jobs to consider

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Assistant Manager – Peterbrooke Chocolatier (San Marco - Jacksonville, FL)

Key Responsibilities

Store Operations

Customer Service

Team Leadership

Sales & Marketing

Inventory Management

Qualifications

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Preferred

Skills

Physical Requirements

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