Top 82 Guest services Jobs in Jacksonville Il

Guest Service Representative
CENTURY HOSPITALITY LLC —Jacksonville, IL
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Guest Service Representative - Holiday Inn Express & Suites
Holiday Inn Express & Suites Jacksonville —Jacksonville, IL
- $15 an hour
- Part-time
- Writing skills
- Basic math
- English
- Paid holidays
- Paid time off
Quick Apply
Respiratory Therapy Technician II PRN
Memorial Health —Jacksonville, IL
- $22.46 - $34.82 an hour
- PRN
- CPR Certification
- Hospital
- BLS Certification
- Paid time off
- Employee assistance program
Night Auditor
UNIVERSITY HOTEL AN ILLINOIS —Jacksonville, IL
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
bealls Store Associate
bealls —Jacksonville, IL
- $15 an hour
- Part-time
- Merchandising
- Maintenance
- Ability to lift 50 pounds
Quick Apply
Guest Service Representative
UNIVERSITY HOTEL AN ILLINOIS —Jacksonville, IL
- $9.25 - $10.25 an hour
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Room Attendants/Hotel Housekeeping - Holiday Inn Express & Suites Jacksonville
Golder Hospitality —Jacksonville, IL
- $15 an hour
- Part-time
- Customer service
- Hotel
- Ability to lift 50 pounds
- Paid holidays
- Employee discount
Quick Apply
Breakfast/Social Attendant
UNIVERSITY HOTEL AN ILLINOIS —Jacksonville, IL
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Host
Applebee's | The Bloomin’ Apple —Jacksonville, IL
- Part-time
- Casual dining restaurant
- Writing skills
- Ability to stand for extended periods
- Dental insurance
- 401(k)
Quick Apply
Gaming Attendant
Lucky Clover Gaming Parlor —South Jacksonville, IL
- Up to $15 an hour
- Part-time
- Basic math
- Supervising experience
- Conflict management
- Paid time off
- Flexible schedule
Quick Apply
Team Member
Hardee's —Jacksonville, IL
- Full-time
- Food service experience
- Cash handling
- Entry level
- Flexible schedule
Quick Apply
Breakfast/Social Attendant
CENTURY HOSPITALITY LLC —Jacksonville, IL
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Housekeeper
UNIVERSITY HOTEL AN ILLINOIS —Jacksonville, IL
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Server
Buffalo Wild Wings —Jacksonville, IL
- Full-time
- Bar
- Presentation skills
- Food Handler Certification
- Health insurance
- Dental insurance
Quick Apply
Server
Applebee's | The Bloomin’ Apple —Jacksonville, IL
- Part-time
- Casual dining restaurant
- Writing skills
- Basic math
- Dental insurance
- 401(k)
Quick Apply
Laundry Attendant
CENTURY HOSPITALITY LLC —Jacksonville, IL
- $10 an hour
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Housekeeper
CENTURY HOSPITALITY LLC —Jacksonville, IL
- Hotel
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Crew
Dunkin —Jacksonville, IL
- Full-time
- Serving
- English
- Quick service & fast food restaurant
Quick Apply
Front line/Drive thru Cashier
Hardee's —Jacksonville, IL
- Full-time
- Quick service & fast food restaurant
- Entry level
- Flexible schedule
Quick Apply
District Manager
Hardee's —Jacksonville, IL
- Full-time
- 18 years or older
- Sales
- Writing skills
Quick Apply

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Guest Service Representative

CENTURY HOSPITALITY LLC -
Jacksonville, IL

Quick Apply

Job Details

Qualifications

Driver's License

Full Job Description

Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay.

Responsibilities:

Be flexible in regard to work schedule.
Report to work on time, in proper and clean uniform, including name tag.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Conform to cash handling procedures at all times.
Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
Be able to operate hotel reservations software competently and efficiently.
Perform guest registration and room assignment and accommodate special requests of all guests.
Be knowledgeable about brand specific reward programs and other frequent traveler programs.
Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
Know policies and procedures of safe deposit boxes.
Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
Assist fellow associates in their jobs when able to improve daily operations of the hotel.
Have knowledge about all emergency procedures and know how to act on them.
Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
Report any unusual occurrences or requests to the manager.
Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
Perform other duties as assigned.
Must have a valid drivers license, Proof of insurance and pass as approved driver.

PHYSICAL REQUIREMENTS:

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping occasionally

Reaching occasionally

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision frequently

Hearing constantly

Talking constantly

Smell constantly

Taste constantly

Lifting/carrying up to 50+lbs.

NOTICE

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

I have read and understand my job description as stated above.

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Refine Your Search

guest services jobs in jacksonville il

Guest Service Representative

Guest Service Representative - Holiday Inn Express & Suites

Respiratory Therapy Technician II PRN

Night Auditor

bealls Store Associate

Guest Service Representative

Room Attendants/Hotel Housekeeping - Holiday Inn Express & Suites Jacksonville

Breakfast/Social Attendant

Host

Gaming Attendant

Team Member

Breakfast/Social Attendant

Housekeeper

Server

Server

Laundry Attendant

Housekeeper

Crew

Front line/Drive thru Cashier

District Manager

I want to receive the latest job alert for guest services in jacksonville il

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