Top 20 Help desk Jobs in Jefferson City, Mo

MOSWIN System Monitoring Analyst
State of Missouri —Jefferson City, MO
- $48,762 a year
- Full-time
- Mid-level
- 2 years
- Communication skills
2d
Senior Computer Support Engineer
State of Missouri —Jefferson City, MO
- $46,605 a year
- Full-time
- Computer Science
- Computer literacy
- Mid-level
- Health insurance
Service Desk Engineer
GFI Digital —Jefferson City, MO
- Full-time
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OSS Support Specialist
Hitachi —Jefferson City, MO
- Full-time
- English
- Mid-level
- US work authorization
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OSS Support Specialist
Hitachi Rail —Jefferson City, MO
- Full-time
- English
- Mid-level
- US work authorization
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Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Jefferson City, MO
- Full-time
- Microsoft Outlook
- Mid-level
- Office
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Information Technology Site Support Analyst Lead (S)
SSM Health —Jefferson City, MO
- Full-time
- Computer science
- Computer Science
- Hospital
- Paid parental leave
- Health insurance
7d
Lead Administrative Support Assistant (4206003)
State of Missouri —Jefferson City, MO
- $39,000 - $41,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
13d
EHR Credentialed Trainer (Remote)
Washington University in St. Louis —Jefferson City, MO
- $25.47 - $39.49 an hour
- Online Application
- Remote
- Microsoft Outlook
- RN License
- Writing skills
- Commuter assistance
- Employee assistance program
14h
Client Support Technician
William Woods University —Fulton, MO
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
2d
Operations Training Manager (Remote)
SOLV Energy, LLC —Jefferson City, MO
- $106,669 - $128,003 a year
- Full-time
- Remote
- Construction site
- ERP systems
- Project management
- Paid holidays
- Disability insurance
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8d
Course/Curriculum Dev 1-Training
Oracle —Jefferson City, MO
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CNC Technical Support
Quaker Windows —Freeburg, MO
- 8 hour shift
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HV Training and Technical Support Specialist (Remote)
SOLV Energy, LLC —Jefferson City, MO
- $113,100 - $141,375 a year
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Driver's License
- Paid holidays
- Disability insurance
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Preferred: Associate degree, technical certificate, or coursework in Information Technology, Computer Science, or a related field.
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Club Car Wash —Columbia, MO
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help desk jobs near jefferson city, mo

MOSWIN System Monitoring Analyst

State of Missouri -
Jefferson City, MO

Apply Now

Job Details

Full-time
$48,762 a year
2 days ago

Qualifications

Customer communication

Full Job Description

Job Summary - Why you’ll love this position

MOSWIN SPECIAL ASSISTANT

POSITION DESCRIPTION – Communication System (MOSWIN) Monitoring Analyst

The Missouri Statewide Interoperability Network (MOSWIN) Special Assistant is responsible for serving as a member of the Missouri Interoperability Center (MIC) team, the objective of which is to provide and support communication in Missouri’s emergency responder community. The primary duties include supporting local and state agencies in their communications needs, analyzing alarms and data, providing training and outreach, and updating MOSWIN information both in virtual and print media. This position is directly responsible to the MOSWIN Assistant Director.

Responsibilities - What you’ll do

Job Description:

Be familiar with all MOSWIN policies and procedures.
Ensure system users are following policies and procedures.
Be a representative of the MIC - Missouri Department of Public Safety by providing training and outreach through educational opportunities and participating in conferences and workshops.
Be an attentive resource for local agencies, MOSWIN member agencies, and other state/federal agencies.
Be available to assist in supporting local agencies as they transition to the MOSWIN system for operable and interoperable communications.
Assist other departments and local agencies, during times of emergency, to support their communication needs.
Maintain analytical mindset with a detail-oriented focus.
Be accountable for accuracy of work and possess the necessary patience and diligence.

Qualifications - All you need for success

Qualifications:

Applicants for this position must possess:

A two-year technical degree and two years of relevant work experience in two-way radio communications or network/IT monitoring OR
Four years of relevant work experience in two-way radio communications or network/IT monitoring.

Experience in public safety radio, computer networking, and MOSWIN preferred.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Job Details - More reasons to love this position

Knowledge, Skills & Abilities:

Ability to work as a team member and independently on projects while keeping open lines of communication.
Capable of quickly adapting to changing incidents through prioritization and dynamic problem solving in a professional manner.
Strong written and verbal communication skills and the ability to manage time efficiently.
Ability to effectively communicate MOSWIN policies and procedures to the general public and current users.
Actively participate in all training and exercises.
Ability to utilize computer applications and complex monitoring tools to:
- Identify root causes of alarms
- Identify ongoing site connectivity issues
- Assist agencies with emergency alarm activations
- Remotely monitor contractor work at tower sites
- Attempt to resolve equipment alarms
Capable of using discretion and sound judgement in carrying out job duties in rapidly changing work conditions and assignments.
Ability to respond to the MIC or other location in a reasonable time period.
General network knowledge and TCP/IP troubleshooting.

Job Responsibilities:

Monitor system diagnostic applications
Analyze alarms for detrimental system impacts
Conduct initial triage, investigation and resolving of alarms using established procedures, tools and monitoring platforms
Escalate and collaborate with MO DPS MOSWIN System Administration on unresolved system impacting issues
Notify utility service providers of outages and monitor for restoration of services
Work with field personnel on alarms
Answer system calls and works with system users to report or resolve issues
Create service tickets when requested by customer or in response to a received alarm in the monitoring system
Where possible, proactively identify and diagnose detrimental system impacts and use organizational knowledge to recommend solutions
Participate in shift rotations to provide coverage of the MOSWIN system network operations center
Maintain a continuous learning mindset and a passion for staying up to date with the latest system technologies
Provide detailed diagnosis and recommendations, in this highly technical position, to MO DPS MOSWIN System Administration in reference to system performance including master sites, remote sites, system load studies, dispatch operations, and subscriber performance
Be willing and able to complete all other duties and responsibilities that may arise related to the MOSWIN system or interoperable communication

Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

The Missouri Department of Public Safety is an equal opportunity employer. Those with limited English proficiency or who need auxiliary aids or other services, can contact [email protected]. For Relay Missouri, please dial 711. For TTY/TDD, please dial 800-735-2966.

The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.

Apply Now

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help desk jobs in jefferson city, mo

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