Parts Front Counter Salesperson
The Parts Front Counter Salesperson is responsible for providing excellent customer service by assisting customers, technicians, and service advisors with parts inquiries, identifying correct parts, processing sales, and maintaining an organized parts counter. This role supports efficient operations, accurate inventory control, and positive customer experiences.
Core Focus
- Customer service and parts sales support
- Accurate parts identification and transaction processing
- Inventory organization and counter efficiency
Key Responsibilities
- Greet customers promptly and professionally at the parts counter
- Assist customers, technicians, and service advisors in identifying and selecting the correct parts
- Process parts sales, returns, special orders, and warranty transactions accurately
- Answer phone calls and respond to parts inquiries in a timely manner
- Proactively engage existing and potential customers to identify needs, provide product solutions, and communicate current sales opportunities and trends.
- Maintain accurate documentation of parts transactions and inventory levels
- Receive, stock, label, and organize incoming parts shipments
- Monitor inventory and notify management of shortages or discrepancies
- Maintain a clean, organized, and safety-compliant parts counter and storage areas
- Follow company policies, safety procedures, and loss prevention practices
- Support team members and contribute to a positive work environment
Qualifications
- Previous experience in parts sales, retail, diesel, or equipment environments preferred
- Strong customer service and communication skills
- Basic computer skills, including point-of-sale and inventory systems
- Ability to identify parts using catalogs, diagrams, or electronic systems (training provided)
- Strong attention to detail and ability to multitask in a fast-paced setting
- Dependable, punctual, and team-oriented
Service Standards & Expectations
- Provide professional, courteous, and responsive service at all times
- Maintain accuracy in parts selection, transactions, and documentation
- Promote teamwork, accountability, and a customer-first approach
- Follow all safety policies, procedures, and company standards
Success in This Role Looks Like
- Efficient and accurate parts support for customers and technicians
- Organized inventory and well-maintained counter operations
- Positive customer feedback and repeat business
- Strong communication and collaboration with service and parts teams
Work Environment
- Primarily performed at the front counter within the parts department
- Frequent interaction with customers, technicians, and service personnel
- Indoor environment with occasional exposure to warehouse conditions such as noise, dust, and temperature variation
- Standing and moving between counter and storage areas throughout the day
- Occasional lifting and moving parts up to 50 lbs. (with assistance as needed)
Physical & Other Requirements
- Ability to stand for extended periods during the workday
- Ability to lift and move parts up to 50 lbs. (with assistance as needed)
- Ability to work efficiently in a fast-paced environment
- Reliable attendance and punctuality required
Compensation
- Competitive hourly pay based on experience
- Benefits include medical, dental, vision, 401(k), paid time off, and other company-sponsored benefits
Equal Employment Opportunity Statement
Berman is an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, in accordance with applicable federal, state, and local laws. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.
Disclaimer
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change based on business needs.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you experienced in using OEM parts portals (like Cummins QuickServe, LinkOne, or Cat SIS) to look up components using a VIN or Engine Serial Number (ESN)?
- Can you visually differentiate between common heavy-duty engine parts, suspension components, and air brake valves?
- What inventory and point-of-sale (POS) systems (e.g., Karmak, CDK, Procede, or Excel) have you used to manage stock and create invoices?
- Have you previously managed cores, parts returns, and vendor warranty shipping procedures?
- How many incoming phone calls or walk-in customers are you used to handling simultaneously during a peak morning rush?
- Do you have experience up-selling related components, such as suggesting gaskets, seals, or hardware when a customer buys a major engine part?
- Is there anything in your background that would prevent you from performing the duties of this position or meeting company policies?
Work Location: In person
