Top 19 It support specialist Jobs in Joplin, Mo

Support Specialist
Federal Protection Inc —Joplin, MO
- $38,000 - $47,000 a year
- Overtime
- Computer literacy
- Writing skills
- English
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IT Deployment Technician - Healthcare IT Deployment
TMG Global —Joplin, MO
- $38 - $40 an hour
- Contract
- Hospital
- Mid-level
- Driving
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IT Support Staff
Quapaw Nation Careers —Quapaw, OK
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
Quick Apply
Desktop Support Engineer - Freeman Springdale Hospital
Freeman —Joplin, MO
- Full-time
- Hospital
- Customer service
- Mid-level
- Wellness program
- Health insurance
IT Infrastructure & User Support Manager
Schuber Mitchell Homes LLC —Joplin, MO
- Full-time
- Clean driving record
- Azure
- 3 years
- Health savings account
- Health insurance
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Help Desk
INDIGO SKY LLC —Wyandotte, OK
- From $17.69 an hour
- Weekends as needed
- Microsoft Outlook
- Ability to walk for extended periods
- Windows
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IT Technician
River Bend Casino & Hotel —Wyandotte, OK
- Weekends as needed
- English
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
10d
Service Assurance Rail Support - Pittsburg, KS
Watco Companies, LLC —Pittsburg, KS
- On call
- Azure
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply

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it support specialist jobs near joplin, mo

Support Specialist

Federal Protection Inc -
Joplin, MO

Quick Apply

Job Details

Full-time
$38,000 - $47,000 a year

Qualifications

Computer operation
Writing skills
Electronic systems troubleshooting
Equipment troubleshooting
English
High school diploma or GED
Desktop (troubleshooting support)
Technical Proficiency

Full Job Description

Remote Support Specialist I (In Office)

Summary Description:

Under the general direction of the Remote Support Manager, provide technical support over the phone and with remote computer access to both End-User Clients and Federal Protection Installers & Service Technicians. This includes both hardware and software support for Federal Protection equipment.

Responsibilities:

Answer phone calls and emails coming into the Support Services queue in a timely manner. This includes both Client and Federal Protection Team member calls.
Create “Cases” in Salesforce for all phone calls that do not currently have an existing open case in Salesforce.
Use critical thinking skills to guide clients and co-workers to resolution of cases.
Use proper time management to determine when a case must be elevated to include additional resources to provide a resolution.
Maintain detailed documentation in Salesforce when working on a case. This includes but is not limited to updating ticket status, logging calls, logging emails, description of work performed, updating special instructions.
Update internal Knowledge Base to reflect solutions provided that could assist others in the future.
Troubleshoot FP installed systems over the phone and remotely over a PC. These include Access Control, Video Systems, Intercom Systems, Network Switches, Access Points, Security Systems, Fire Systems and other systems as assigned.
Collaborate with the TEAM as needed to provide an accurate and efficient resolution to “Cases”.
Assist and apply with system licenses as needed.
Provide End-User client training over phone or video conference during completion of system installation.
Assist in developing Installer and Technician training resources to better equip TEAM members to SERVE our clients.
Configure mobile application access for customers and technicians.
Other duties as assigned.
Troubleshooting/problem-solving skills and a positive, can-do attitude. A professional customer-focused mentality is a must.

Requirements:

Proficiency in English.
Must have good verbal and written communication skills.
Customer-oriented.
Excellent troubleshooting and problem-solving skills.
Good understanding of computer systems.
Available to work overtime.
Detail oriented
Ability to diagnose and resolve basic computer technical issues.
Able to climb a ladder and lift up to 50 lbs.
Minimum of High School Diploma or GED
Be able to work overtime as assigned
Be a member of the after-hours and weekend on-call rotation
Achieve manufacturer certifications as assigned

Knowledge & Skills:

Minimum of High School Diploma or GED
Basic electronics knowledge and troubleshooting
Basic network fundamentals including LAN/WAN configurations & Port forwarding
Prior customer service experience
CompTIA A+ and/or Network+ or equivalent knowledge preferred

FLSA STATUS:

Non-Exempt
Job Type: Full-time

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Refine Your Search

it support specialist jobs in joplin, mo

Support Specialist

IT Deployment Technician - Healthcare IT Deployment

IT Support Staff

Desktop Support Engineer - Freeman Springdale Hospital

IT Infrastructure & User Support Manager

Help Desk

IT Technician

Service Assurance Rail Support - Pittsburg, KS

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