Top 134 customer service representative Jobs in kalamazoo mi

Treatment Navigator
OptiMed Health Partners —Kalamazoo, MI
- $19 - $24 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Customer Service & Sales Representative
Farmers Insurance - Williamson Agency —Kalamazoo, MI
- $40,000 - $60,000 a year
- Full-time
- Hybrid work
- Sales
- High school diploma or GED
- Entry level
- Paid training
- Work from home
Quick Apply
6d
In-Person Contact Center Research Representative - Battle Creek
Peckham —Battle Creek, MI
- $5.09 an hour
- Email
- Background check
- 18 years or older
- Spanish
- Health savings account
- Paid holidays
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Battle Creek, MI
- $17.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
3d
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Three Rivers, MI
- $17.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
3d
Customer Service Representative
Summit Fire Protection —Kalamazoo, MI
- $40,000 - $60,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
Customer Service Associate
Walgreens —Kalamazoo, MI
- $15.00 - $17.50 an hour
- Weekends as needed
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Client Service Representative
VCA Animal Hospitals —Kalamazoo, MI
- $18 - $21 an hour
- Weekends as needed
- High school diploma or GED
- Critical & Intensive Care
- 1 year
- Paid parental leave
- Disability insurance
Customer Service Associate I
Dollar Tree —Kalamazoo, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Customer Service Reps / Appointment Setters
Cole Nissan —Kalamazoo, MI
- Up to $40,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Service Associate - Temporary
Walgreens —Kalamazoo, MI
- $15.00 - $17.50 an hour
- Temporary
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Representative - CSR
Fawley Overhead Door —Kalamazoo, MI
- $18 - $21 an hour
- Residential
- High school diploma or GED
- Communication skills
- Paid training
- Health insurance
Quick Apply
14d
Call Center Specialist
Advia Credit Union —Kalamazoo, MI
- $16.06 - $19.27 an hour
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Customer Service Associate I
Family Dollar —Kalamazoo, MI
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store
- Health insurance
- Dental insurance
Cashier/Customer Service/Sales Associate
Shell (Bob and Kay's Gull Rd.) —Kalamazoo, MI
- From $15 an hour
- 8 hour shift
- Customer service
- In-person
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Rep
TRANSIT LLC —Kalamazoo, MI
- $15 - $17 an hour
- 8 hour shift
- Dealership
- Pass drug screening
- Databases
Quick Apply
Member Contact Specialist I
Advia Credit Union —Kalamazoo, MI
- $16.06 - $19.27 an hour
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Bilingual Member Contact Specialist I
Advia Credit Union —Kalamazoo, MI
- $16.06 - $19.27 an hour
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Kalamazoo, MI
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Member Outbound Specialist
Advia Credit Union —Kalamazoo, MI
- $23.21 - $27.85 an hour
- Extended hours
- Hybrid work
- Basic math
- 3 years
- High school diploma or GED
Quick Apply

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Treatment Navigator

OptiMed Health Partners -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$19 - $24 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
HIPAA compliance
Customer service
Call center experience
Medical office experience
HIPAA
High school diploma or GED
Healthcare privacy protection
CRM system proficiency
Cross-functional collaboration
Cross-functional communication

Full Job Description

JOB DESCRIPTION: Treatment Navigation Specialist

The Treatment Navigation Specialist is responsible for being the first line of contact for our customers. They promote a positive environment and are responsible for assisting various aspects within a Call Center. This includes, acting as a liaison between clinical staff, external parties, and the sales department. The Treatment Navigation Specialist is also responsible for providing a concierge service at the highest level possible.

The Treatment Navigation Specialist ensures effective inbound/outbound communications in a timely manner. Duties include managing inbound/outbound calls, documenting all lines of communication, and assisting with issues in a timely manner. The Treatment Navigation Specialist will communicate with patients, payors, healthcare providers, clients, and other OptiMed stakeholders.

The duties and responsibilities of the Treatment Navigation Specialist include, but not limited to:

Utilize verbal communication strategies to effectively address caller requests.
Professionally handle a high volume of complex inbound/outbound calls.
Discuss products, services, and ensure a textbook customer experience.
Effectively handle complaints while consistently demonstrating behaviors that are respectful and productive to an excellent experience.
Build relationships and trust with clients, patients, and other stakeholders.
Address customer issues and ensure effective and long-term solutions.
Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA.
Work with various departments to support the mission, vision, and values of OptiMed Health Partners.
Receive feedback, promote a positive work environment, and leverage strengths to teach the team.
Able to adapt and overcome challenges with the team while maintaining the highest quality standards.

SUPERVISORY RESPONSIBILITIES

The Treatment Navigation Specialist has no direct reports.

QUALIFICATIONS

TheTreatment Navigation Specialist shall meet these requirements.

High school diploma or GED required.
Associate’s degree preferred.
Two (2) years of previous experience in Customer Service role required,
Proficient in operating a CRM, EMR, or Call Center Solution.
Must have excellent communications skills in both written and verbal forms.
Must be able to work effectively with various levels within the organization, including staff, leadership, patients, pharmacist, sales, and other clients or stakeholders.

PREFERRED SKILLS

The Treatment Navigation Specialist will share these preferred skills:

Is effective in a variety of communication styles, that can provide timely and accurate information.
Is persistent in accomplishing objectives despite obstacles and setbacks.
Understands different situations can call for different approaches, while reacting accordingly.
Can prioritizes work to meet commitments and organizational initiatives.
Applies others’ diverse experiences, styles, background, and perspectives to obtain results.
Can juggles multiple activities and utilizes their knowledge of internal support and processes.
Can demonstrate a variety of multi-mode communication skills, listens, relates and comfortably collaborates effectively with various stakeholders.
Maintains a positive attitude despite adversity. Follows through on commitments and is direct and truthful. Shows a commitment to continuous improvement and excellence.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, and other platforms.

PHYSICAL DEMANDS

The Treatment Navigation Specialist must be able to spend a considerable time viewing a computer monitor and sit for prolonged periods of time. Additional tasks may include, lifting, bending, standing, or walking for short periods of time.

WORK ENVIRONMENT

The Treatment Navigation Specialist thrives in a fast-paced work environment which may vary from an office/desk type confinement to being required to spend most of the day on their feet, assisting in other departments.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Call center: 2 years (Required)
Customer service: 2 years (Required)
Medical office: 2 years (Required)

Ability to Commute:

Kalamazoo, MI 49009 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in kalamazoo mi

Treatment Navigator

Customer Service & Sales Representative

In-Person Contact Center Research Representative - Battle Creek

Bilingual Multi-Location Customer Service Specialist (Spanish)

Bilingual Multi-Location Customer Service Specialist (Spanish)

Customer Service Representative

Customer Service Associate

Client Service Representative

Customer Service Associate I

Customer Service Reps / Appointment Setters

Customer Service Associate - Temporary

Customer Service Representative - CSR

Call Center Specialist

Customer Service Associate I

Cashier/Customer Service/Sales Associate

Customer Service Rep

Member Contact Specialist I

Bilingual Member Contact Specialist I

Pharmacy Customer Service Associate

Member Outbound Specialist

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