Top 136 Customer service representative Jobs in Kalamazoo Mi

Customer and Sales Support Representative - Salesforce experience required
Forensic Fluids Laboratories —Kalamazoo, MI
- $25 - $45 an hour
- Full-time
- Background check
- Microsoft Outlook
- 5 years
- Paid training
- Health savings account
Quick Apply
10d
Customer Service Representative
Dexian —Portage, MI
- $19 - $21 an hour
- Contract
- Hybrid work
- Research
- Mid-level
- Bachelor's degree
Quick Apply
2d
Service Center Support PT
FedEx Freight —Kalamazoo, MI
- From $19.23 an hour
- Part-time
- Basic math
- Office
- High school diploma or GED
10d
ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr
Stryker —Kalamazoo, MI
- $21.58 - $29.20 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
13h
Customer Service Representative - CSR
Fawley Overhead Door —Kalamazoo, MI
- $18 - $21 an hour
- Residential
- High school diploma or GED
- Communication skills
- Paid training
- Health insurance
Quick Apply
Member Service Center Representative
Consumers Credit Union —Kalamazoo, MI
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Client Service Representative
VCA Animal Hospitals —Kalamazoo, MI
- $18 - $21 an hour
- Weekends as needed
- High school diploma or GED
- Critical & Intensive Care
- 1 year
- Paid parental leave
- Disability insurance
Customer Service Reps / Appointment Setters, Up to $40,000
Cole Nissan —Kalamazoo, MI
- Up to $40,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Customer Relations Representative
Ironwood West Michigan Group —Kalamazoo, MI
- $16 - $20 an hour
- Full-time
- Background check
- High school diploma or GED
- Food service experience
- Paid training
- Health insurance
Quick Apply
6d
Customer Service Scheduler
Maple Hill Auto Group —Kalamazoo, MI
- $16 - $18 an hour
- Full-time
- High school diploma or GED
- Driver's License
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
2d
Call Center Representative
Edward Rose & Sons —Portage, MI
- From $20 an hour
- Weekends as needed
- Background check
- Customer service
- Research
- Paid training
- Health insurance
Quick Apply
Client Services Specialist
Jeannie Cleaning —Portage, MI
- $600 - $900 a week
- Part-time
- Google Workspace
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Support Specialist
United Kennel Club —Portage, MI
- From $17 an hour
- Email
- Microsoft Outlook
- Customer service
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative II
Motion Industries (MOT) —Kalamazoo, MI
- Full-time
- Sales
- Computer literacy
- 3 years
- Paid holidays
- Health insurance
Quick Apply
7d
Self-Storage Customer Service Representative
National Storage —Kalamazoo, MI
- From $15 an hour
- Part-time
- Background check
- Driver's License
- Warehouse
- Paid holidays
- Health insurance
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Kalamazoo, MI
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Representative
AFIXFOR ,Inc. —Portage, MI
- From $17 an hour
- Full-time
- Google Workspace
- Computer literacy
- Office
Quick Apply
3d
Customer Service Representative
Tecniq Inc. —Galesburg, MI
- Computer literacy
- English
- Office
Customer Service Specialist
The Kendall Group, Inc. —Kalamazoo, MI
- Full-time
- Office
- Microsoft Office
- Ability to sit for extended periods
SERVICE DEPARTMENT SCHEDULING COORDINATOR
PRAB, Inc. —Kalamazoo, MI
- Mid-level
- Experience equivalent to degree accepted
- Associate's degree
Quick Apply
2d

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Customer and Sales Support Representative - Salesforce experience required

Forensic Fluids Laboratories -
Kalamazoo, MI

Quick Apply

Job Details

Full-time
$25 - $45 an hour
10 days ago

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Cold calling
Sales support
Salesforce
Laboratory information management systems
English
Databases
Managing clients in a customer support role
Salesforce Cloud
Bachelor's degree
Calendar management
Sales management systems proficiency
Project task coordination
Organizational skills
Customer support
Customer information system software
Microsoft Outlook Calendar
Editing

Full Job Description

Are you looking to play a critical role in improving people’s lives and positively changing the drug testing of tomorrow?

Why FFL?

At Forensic Fluids Laboratories Inc., we provide fast, accurate drug testing results using the best technology available, done by professionally trained team members and backed by expert testimony.

Location: This position is onsite in Kalamazoo, MI.

As a Customer and Sales Support Representative at FFL, you will:

learn the Customer Service and Sales Support processes.
support the department by answering phone calls and email questions from customers regarding drug testing results, specimen processing, and the drug testing process.
manage Sales Representatives’ calendars and help them schedule meetings (both in-person and remote).
work on identifying target areas for both Sales and result reviews and track success.
manage Scientific Result Review calendars for both Sales and Scientists. Proactively cold call according to plan.
learn to pull results for both Sales and Scientists reviews. Help Marketing.
have expertise in Salesforce (both Classic and Lightning preferred).
enter new customers into LIMS system. Create LIMS profile and maintain that profile to include changes in contact information, completion of training certifications, and other relevant information.
use LIMS system to look up test results, enter customer orders, and train others to do the same.
initiate incident reports when data entry or processing errors are discovered and provide the original report to the department involved and a copy to the Laboratory Director.
learn to fill out RFPs.
get information for Laboratory medical billing credentialing and give to the FFL Credentialing person.
promote new or additional services to new and established customers.
always maintain HIPAA confidentiality and ACCURACY.
ensure maintenance of standardized customer call metrics using Salesforce.

How will you impact the company?

You lead by example.
You improve our relationships, effectiveness, and retention of our customers.
You build a positive brand for FFL as we expand our markets.
You create a culture of success, high performance, and happiness.

What valuable experience and skills will you bring to the table?

You have earned a bachelor’s degree and have ten (10) years or more of Customer and Sales Support and five (5) years or more of Salesforce experience.
Previous administrative experience in a Sales and/or laboratory environment is preferred.
Other required skills include the ability to work independently, manage time effectively, and exercise good judgment and initiative. Must have excellent interpersonal and organizational skills, and the ability to proactively solve problems, plan and coordinate projects, multitask and prioritize, and proofread materials and communications. Knowledge of Microsoft Office software is desired.

Forensic Fluids Laboratories is committed to supporting our team members with a complete benefit package including 401(k) and more.

Is FFL the place for you? We would love to have you apply

Pay: $25.00 - $45.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance

Application Question(s):

This position is ONSITE at our Kalamazoo facility. If you live outside the greater Kalamazoo area are you able to reliably commute daily, or are you willing to relocate?
We require all team members to have had a Covid-19 vaccination in the past, or be willing to be vaccinated for Covid-19 before beginning employment. Are you able and willing to meet this requirement?

Education:

Bachelor's (Required)

Experience:

Customer support: 10 years (Required)
Sales support: 10 years (Required)
Salesforce: 5 years (Required)
laboratory administrative: 2 years (Preferred)
Cold calling: 2 years (Preferred)
Microsoft Outlook Calendar: 2 years (Preferred)

Language:

English (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in kalamazoo mi

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