Top 86 Fiber optics Jobs in Kansas City Ks

Customer Care Support Technician
Segra —Kansas City, MO
- Full-time
- Hybrid work
- Computer literacy
- Associate's degree
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
1d
NOC Technician I
Segra —Kansas City, MO
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Scripting
- Health savings account
- Paid holidays
Quick Apply
9d
Data Center Infrastructure Technician
E2 Optics —Kansas City, MO
- Weekends as needed
- Construction site
- Office
- High school diploma or GED
- Paid holidays
- Dental insurance
Telecom Technician
Wyandot Behavioral Health Network —Kansas City, KS
- From $60,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Entry-Level CAD Technician - Telecom
Olsson —Overland Park, KS
- Full-time
- Microsoft Word
- Microsoft Excel
- Military encouraged
- Wellness program
- Health insurance
5d
Fiber Optic Technician
DigiByteMark LLC —Olathe, KS
- $30 - $45 an hour
- Weekends as needed
- No experience needed
- In-person
- Outdoor work
Quick Apply
8d
NOC Level 1 Technician
Conexon —Kansas City, MO
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Dental insurance
Quick Apply
14d
System Administrator II
JCPRD —Shawnee Mission, KS
- $38.39 - $57.58 an hour
- Full-time
- Background check
- Computer Science
- Customer service
- Retirement plan
Apprentice Technician
SnapIT Solutions —Kansas City, MO
- $40,248 - $52,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Health insurance
- 401(k)
Quick Apply
8d
Network Engineer, Fiber Design
Bluebird Fiber —Kansas City, MO
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Tower Top Hand
Project Group —Lees Summit, MO
- $26 - $29 an hour
- Extended hours
- Background check
- 18 years or older
- CPR Certification
- Paid holidays
- Disability insurance
Quick Apply
1d
Military Service - U.S. Air National Guard, Cable and Antenna Defense Operations
Military Service - U.S. Air National Guard Recruiting —Kansas
- From $49,838.78 a year
- Full-time
- Military
- High school diploma or GED
- Driver's License
Fiber Optic Field Technician
A2Z Communications LLC —Kansas City, MO
- $30 - $60 an hour
- Full-time
- Background check
- 18 years or older
- Driver's License
Quick Apply
Underground Utility Construction Worker / Laborer
North Central Service Inc —Leavenworth, KS
- $17.50 - $20.00 an hour
- Full-time
- Background check
- Construction site
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
Locate Technician
GridHawk LLC —Blue Springs, MO
- Overtime
- Background check
- Construction site
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Fiber Optic Installer
Cryptid Cable Solutions, LLC —Kansas City, MO
- $1,500 - $3,500 a week
- Contract
- Background check
- Customer service
- Mid-level
- Opportunities for advancement
- Referral program
Quick Apply
5d
OSP Field Engineer
MOUNTAIN —Kansas City, KS
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Fiber Splicer
Kansas Fiber Network —Overland Park, KS
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Fiber Technician
ON TRAC COMMUNICATIONS —Kansas City, MO
- Overtime
- Clean driving record
- Construction site
- Inventory management
- AD&D insurance
- Health insurance
Quick Apply
Fiber Splicer I
Sunrise Telecom —Smithville, MO
- $22 - $35 an hour
- Overtime
- Construction site
- High school diploma or GED
- Driver's License
Quick Apply

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fiber optics jobs near kansas city ks

Customer Care Support Technician

Segra -
Kansas City, MO

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Telecommunications network troubleshooting
Customer communication
Fiber optic network
Equipment troubleshooting
Network infrastructure
Networking equipment (troubleshooting support)
Customer support
Equipment testing
IT department experience

Full Job Description

Segra is searching for a qualified and experienced Customer Care Support Technician to join us in a full-time capacity. We are considering candidates local to either the Kansas City, MO office or the Columbia, SC office.

Location Requirement:
The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in either the Kansas City, MO office or the Columbia, SC office, with flexibility to work remotely two (2) days each week.

Shift Requirements:
Must be available to work Monday through Friday, 10:00 AM - 7:00 PM EST (9:00 AM - 6:00 PM CST).

Role Overview:
Deliver the highest level of customer satisfaction for all incoming support/repair call center traffic with the understanding of being able to handle 70% of issues/requests being reported/submitted without additional support. Manage the resolution of all voice trouble reports not derived from core, data/internet issues in a 7x24x365 operational environment. Build and preserve supportive working relationships with customers with a customer-first attitude. Execute customer voice network troubleshooting, repair, and move/add/change support. Identify, investigate, and resolve chronic voice issues within the customer’s network. Provide constructive feedback regarding process improvements to increase internal efficiencies and improve customer experience. Increase customer satisfaction by decreasing procedural errors while providing educated and knowledgeable service assurance methods to solve the customer’s problem versus correcting a symptom. Maintain the reduction in operations intervals by provisioning voice related services and IP telephony equipment. Other duties as assigned.

Qualifications

Education: Associates Degree in Technical Discipline preferred or Equivalent/Related Work Experience
Experience: 1 Year of Information Technology, Technical Support, Troubleshooting Experience and customer service experience required
Key Competencies:
Strong communication and listening skills are a must.
Proficient Computer Skills required
Excellent written and verbal communication skills
Empathetic listener and persuasive speaker
The ability to work across teams for resolution
Must possess the ability to think strategically/analytically to propose optimal solutions rather than addressing the symptoms from a service delivery/voice network support perspective.
Must be adaptable while performing well under pressure.
Ability to take independent action based on technical skills and sound judgment while prioritizing based on need.
Must demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
Understanding of Layer 1 (Physical Layer) such as copper loop, T1, DS3, and fiber services is a must.
Understanding IP Telephony protocols is a must. Understanding of Layer 2 and Layer 3 Ethernet services is preferred but not required.
Understanding SIP, ISUP/SS7 signaling and TDM technology is preferred.
Understanding of managed services is preferred but not required.
Understanding network protocols, troubleshooting methodologies and equipment testing/provisioning and/or relatable work experience within the communications industry is a must.

About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:

Medical, dental, vision insurance
Life insurance
401(k) match
Flexible Spending/Health Savings Accounts
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $20.21 - $21.00/hour

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

Quick Apply

Refine Your Search

fiber optics jobs in kansas city ks

Customer Care Support Technician

NOC Technician I

Data Center Infrastructure Technician

Telecom Technician

Entry-Level CAD Technician - Telecom

Fiber Optic Technician

NOC Level 1 Technician

System Administrator II

Apprentice Technician

Network Engineer, Fiber Design

Tower Top Hand

Military Service - U.S. Air National Guard, Cable and Antenna Defense Operations

Fiber Optic Field Technician

Underground Utility Construction Worker / Laborer

Locate Technician

Fiber Optic Installer

OSP Field Engineer

Fiber Splicer

Fiber Technician

Fiber Splicer I

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