Top 6 Desktop support technician Jobs in Keene, Nh

Deskside Technician
HCL Technologies Limited - Business Services —Keene, NH
- $38,000 - $72,000 a year
- Email
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
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Desktop Support Technician
University System of New Hampshire —Keene, NH
- Full-time
- Research
- Mid-level
- Databases
Sr Desktop Support Technician
University System of New Hampshire —Keene, NH
- Full-time
- Research
- Windows
- Driver's License
Service & Delivery Technician III
Shaw's —Keene, NH
- $26.57 - $34.53 an hour
- Weekends as needed
- Clean driving record
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
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Deskside Technician
HCL Technologies Limited - Business Services —Keene, NH
· Technical Service desk or technical call center experience is necessary. Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification.
$38,000 - $72,000 a year
Quick Apply
Desktop Support Technician
University System of New Hampshire —Keene, NH
Assist in analyzing technical challenges and developing effective solutions, referring complex cases appropriately. Strong customer-focused support skills.

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1d
Senior Help Desk Technician
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Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
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Deskside Technician

HCL Technologies Limited - Business Services -
Keene, NH

Quick Apply

Job Details

Permanent | Full-time
$38,000 - $72,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Microsoft Windows Server
Microsoft Excel
Microsoft Outlook
Smartphone (troubleshooting support)
Phone communication
Laptop (troubleshooting support)
IT service management
Visio
Windows
Printer (troubleshooting support)
Change management
Documentation tools
Video conferencing software
Task prioritization
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Desktop applications
Document viewing software
Microsoft Project
Desktop administration
Technical Proficiency
Adobe Acrobat
Peripheral hardware support
Video conferencing systems operation
Ticketing system technical support
Data analysis software
Mobile devices
Client interaction via phone calls
VPN

Full Job Description

Responsibilities

· Good in Data Analysis & Reporting using MS Office and ITSM tools

· Coordinate desktop changes to avoid deployment collisions.

· Prepare requests for rollout

· Prioritize change requests

· Create rollout plans for changes requests

· Coordinate implementation process

· Keep track of request and make sure they are implemented as planned

· Participate in incident handling concerning desktop changes.

· Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

· Microsoft environment knowledge (desktop & server).

· Have good technical understanding of the products building up a desktop service.

· Experience from the desktop environment.

· Understanding and experience of change management process.

Technical Requirements

· · Phone support experience necessary.

· · Technical Service desk or technical call center experience is necessary.

· · Disciplined, systematic problem solving skills required.

· · Windows Operating systems

· · Clients: Windows XP, Windows 10

· · Servers: Windows 2008/2012/2016

· · Knowledge of Active Directory

· · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center

· · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· · MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

· · Internet browsers (e.g. Explorer, Chrome, Firefox),

· · VPN and remote dial-in users

· · Support for laptop, desktops, and printers all models

· · PDA and blackberry support

· · Others: Adobe Acrobat and other common desktop applications like WinZip, etc

Soft Skills

· Excellent communication and conversation skills (Verbal and Written)

· Good documentation skills

· Good working knowledge of MS OFFICE (Including MS Project and Visio)

· Should have a great customer handling skills

· Able to handle unforeseen situations

· High level of acceptance

· Can drive HCL’s value and its methodology

Other Skills / Experience

· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

· Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.

· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

· Ability to learn new information quickly and the willingness to do so at all times.

· Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.

· Customer Focus

· Teamwork

· Technical Expertise

· Interpersonal Effectiveness

· Concern for Order and Quality

Years of Experience

· Relevant : 7+ years of Service desk/deskside, customer service, and support experience with problem solving involving hardware.

Certification requirements

· Preferred MCP/MSCE/MSCA/A+ or HDI CSS or Cisco certification

· ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Job Types: Full-time, Permanent

Pay: $38,000.00 - $72,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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desktop support technician jobs in keene, nh

Deskside Technician

Desktop Support Technician

Sr Desktop Support Technician

Service & Delivery Technician III

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