Patient Access Specialist
Sound Retina —Kennewick, WA
- $22.00 - $28.98 an hour
- Spanish
- HIPAA
- Mid-level
- Paid training
- Paid time off
Quick Apply
DSHS ESA Customer Service Specialist 2
State of Washington Dept. of Social and Health Services —Kennewick, WA
- $3,738 - $4,980 a month
- Full-time
- Background check
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ESG Engagement Specialist
Lamb Weston —Kennewick, WA
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- Mid-level
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- Employee stock purchase plan
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Apollo Mechanical Contractors —Kennewick, WA
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- Full-time
- Computer science
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- Pass drug screening
- Disability insurance
- Health insurance
8d
Patient Service Specialist
Tri-Cities Community Health —Kennewick, WA
- $18.81 - $24.33 an hour
- Monday to Friday
- 3 years
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- Organizational skills
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- Dental insurance
Medical Records Processing Specialist Onsite
Healthmark Group —Pasco, WA
- $17 - $21 an hour
- Full-time
- HIPAA
- Office
- In-person
Quick Apply
Caregiver Support Specialist
Olive Crest —Tri-Cities, WA
- $24 - $27 an hour
- Weekends as needed
- School experience
- 18 years or older
- Spanish
- Paid training
- Mileage reimbursement
Quick Apply
1d
Crisis Outreach Professional- on call
COMPREHENSIVE HEALTHCARE —Kennewick, WA
- $41.79 - $62.69 an hour
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- Acute care
- Background check
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Financial Services Professional - Hybrid Remote (WA)
Bankers Life —Kennewick, WA
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
Quick Apply
Tax Expert - Expert Center (West)
Intuit —Richland, WA
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
3d
RSVP - W2 Life Insurance Specialist - Remote - Hiring Event
Insurance Supermarket Inc. —Washington State
- $38,500 - $180,000 a year
- Full-time
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- Mid-level
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Patient Service Specialist III
Tri-Cities Community Health —Kennewick, WA
- $18.81 - $24.33 an hour
- Monday to Friday
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
ACCOUNTING SPECIALIST - CAPITAL ASSESTS
Benton County, WA —Benton County, WA
- $60,382.40 - $78,353.60 a year
- English
- Mid-level
- Office
8d
Insurance Specialist
Lourdes Health —Pasco, WA
- $17.90 - $24.84 an hour
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
Quick Apply
Security Specialist
Hanford Mission Integration Solutions —Richland, WA
- $99,063 - $151,038 a year
- Full-time
- Background check
- Computer science
- 6 years
- Disability insurance
- Health insurance
Clinical Program Specialist
Greater Health Now —Kennewick, WA
- $40.19 - $45.90 an hour
- Full-time
- Hybrid work
- Nursing
- Mid-level
- 3 years
- Paid holidays
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Quick Apply
Operational Readiness Technical Operations & Assurance Specialist
Pacific Northwest National Laboratory —Richland, WA
- $28.75 - $42.26 an hour
- Full-time
- Microsoft Word
- Bachelor of Science
- Pass drug screening
- Health savings account
- Paid holidays
14h
Youth Peer Support Specialist (Multilingual)
Lutheran Community Services Northwest —Kennewick, WA
- $20.50 - $30.53 an hour
- Full-time
- English
- Mid-level
- Office
- 403(b) matching
- Paid holidays
Quick Apply
11d
Data Center Logistics Specialist
Amazon Data Services, Inc. - A19 —Umatilla, OR
- $24.27 - $42.54 an hour
- Weekends as needed
- Word processing
- Mid-level
- Forklift
- Employee assistance program
- 401(k) matching
9d
Technical Training Specialist I - UCAR
Framatome North America —Richland, WA
- $84,000 - $110,000 a year
- Full-time
- Background check
- Classroom
- Pass drug screening
- Paid holidays
- Disability insurance

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Patient Access Specialist

Sound Retina -
Kennewick, WA

Quick Apply

Job Details

$22.00 - $28.98 an hour

Benefits

Paid training
Paid time off
Retirement plan

Qualifications

Electronic health records (EHR) management
High school diploma or GED
Typing
Clinical confidentiality policies
Managing patient records

Full Job Description

Job Description

Job Title: Patient Access Specialist - PAS

Reports To: Site Manager

FLSA Status: Non-Exempt

Job Summary: This role is responsible for patient check-in, insurance verification and entry, payment collection and posting, appointment scheduling, and maintaining accurate electronic medical records. The position also serves as a key point of contact for patient and provider inquiries, requiring strong communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment. Candidates must have prior medical reception and insurance experience, proficiency with computer-based charting systems, and a commitment to maintaining patient confidentiality and providing compassionate, team-oriented care.

Major Responsibilities

Essential Duties and Responsibilities

Greet and check in patients in a professional, courteous, and timely manner.
Interview patients to obtain and verify demographic, insurance, and privacy information.
Accurately enter and update patient insurance and demographic information in the electronic health record (EHR) and billing systems.
Collect and post patient payments, including copays, deductibles, and balances, according to practice protocols.
Schedule, confirm, and coordinate patient appointments, follow-ups, testing, and physician referrals.
Verify insurance eligibility and benefits; assist with pre-authorizations and referral coordination as needed.
Compile, maintain, and accurately record medical charts, reports, and correspondence within the EHR.
Answer incoming calls, respond to inquiries, and direct calls to appropriate staff or departments.
Provide clear and professional communication with patients, providers, referring offices, and internal staff.
Maintain collaborative working relationships with clinical and administrative staff to resolve issues and support patient care.
Ensure compliance with HIPAA and all confidentiality and privacy requirements.
Maintain proficiency with all computer-based charting and scheduling systems used by the practice.
Perform additional duties and special projects as assigned by management.

Professionalism:

Maintain respectful, professional interactions with patients, physicians, coworkers, and clinic leadership.
Promote a positive, team-based work environment free from gossip or negativity.
Actively participate in clinic meetings and contribute to a culture of learning and collaboration.

Required Qualifications

High school diploma or GED equivalent.
Minimum two (2) years of experience in medical reception or patient services.
Minimum one (1) year experience working with medical insurance, including Medicare, Medicaid, commercial, or government payers.
Demonstrated customer service experience in a professional setting.
Proficiency with computer systems, electronic medical records, and standard office software.
Typing speed of at least 35 WPM (may be tested).
Effective verbal and written communication skills.
Ability to maintain strict confidentiality and professionalism.
Ability to multitask, prioritize, and meet deadlines in a fast-paced clinical environment.

Preferred Qualifications

Ophthalmology or retina specialty experience.
Experience with insurance verification, pre-authorizations, and referral coordination.
Knowledge of medical terminology.
Bilingual (Spanish) fluency.
Experience working in a high-volume specialty clinic.

Physical and Environmental Requirements

Prolonged periods of sitting while working at a desk and computer.
Frequent use of hands and fingers for typing, data entry, and telephone use.
Occasional standing, walking, bending, and reaching.
Ability to lift and carry up to 15 pounds (charts, files, office supplies).
Visual acuity sufficient to review detailed documents and computer screens.
Ability to communicate clearly and professionally in person and by telephone.
Work performed in a fast-paced medical clinic environment with frequent interruptions.
Regular interaction with patients, physicians, and staff.
Routine exposure to sensitive and confidential information requiring discretion.
May encounter occasional stressful situations related to patient care, scheduling demands, or high call volumes.
Standard medical office environment with moderate noise levels.

Performance Expectations

Maintain complete and accurate documentation within required timelines.
Demonstrate competency in ophthalmic testing and procedures as assessed by training and competency evaluations.
Adhere to clinic policies, safety standards, and patient confidentiality requirements.
Maintain professional conduct and teamwork in a fast-paced clinical environment.

Compensation and Benefits

This position is eligible for benefits in accordance with Sound Retina’s benefits plans and policies, including health insurance, retirement plans, paid time off, training and certification reimbursement, and other programs as outlined in company policy.

Equal Employment Opportunity Statement

Sound Retina is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. Employment decisions are made without regard to protected characteristics.

Quick Apply

Refine Your Search

access specialist jobs in kennewick, wa

Patient Access Specialist

DSHS ESA Customer Service Specialist 2

ESG Engagement Specialist

IT Support Specialist II

Patient Service Specialist

Medical Records Processing Specialist Onsite

Caregiver Support Specialist

Crisis Outreach Professional- on call

Financial Services Professional - Hybrid Remote (WA)

Tax Expert - Expert Center (West)

RSVP - W2 Life Insurance Specialist - Remote - Hiring Event

Patient Service Specialist III

ACCOUNTING SPECIALIST - CAPITAL ASSESTS

Insurance Specialist

Security Specialist

Clinical Program Specialist

Operational Readiness Technical Operations & Assurance Specialist

Youth Peer Support Specialist (Multilingual)

Data Center Logistics Specialist

Technical Training Specialist I - UCAR

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