Top 21 Desktop support Jobs in Kennewick, Wa

IT Support Specialist II
Apollo Mechanical Contractors —Kennewick, WA
- $55,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Disability insurance
- Health insurance
9d
Associate IS Support Technician - Service Management, OnSite
Providence —Richland, WA
- $26.49 - $40.52 an hour
- Full-time
- Computer Science
- Hospital
- Customer service
- Paid parental leave
- Paid holidays
2d
Student Employee -Technology Services (Summer/Fall Quarter - 2025)
Columbia Basin College —Pasco, WA
- $16.66 an hour
- Part-time
- Background check
- Microsoft Excel
- Office
IT Service Engineer II
Executech —Richland, WA
- $28.85 - $38.46 an hour
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
Computer Based Training Authenticator/Proctor
HSI —Richland, WA
- $29 a year
- Part-time
- Classroom
- Computer literacy
- Writing skills
Quick Apply
Data Center Technician
Amazon Data Services, Inc. —Umatilla, OR
- $27.98 - $48.99 an hour
- 8 hour shift
- Computer science
- Computer Science
- Up to 50% travel
- Employee assistance program
- 401(k) matching
Senior IT Support Lead
BTI —Richland, WA
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Kennewick, WA
- $17.64 - $26.49 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Data Center Operations Technician, DCC Communities
Amazon Data Services, Inc. —Umatilla, OR
- $30.91 - $54.18 an hour
- 8 hour shift
- Computer Science
- Up to 50% travel
- Customer service
- AD&D insurance
- Health insurance

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3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience.
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IT Technician
Community Counseling Solutions —Pendleton, OR
Tech II – A bachelor’s degree in computer science, software engineering or a related field with 3-5 years of experience; or equivalent experience in the field.
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We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
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Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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IT Support Specialist II

Apollo Mechanical Contractors -
Kennewick, WA

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year
9 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
IP networking
Productivity software
IT department experience
Ticketing system technical support

Full Job Description

IT Support Specialist II

Kennewick, WA | Full-Time | Wage - $55k-$65k

Position Summary

The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service.

Key Responsibilities

Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations.
Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications.
Diagnose and resolve hardware and software issues; escalate to senior IT staff or vendors when appropriate.
Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies.
Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems.
Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistency and process improvement.
Collaborate with vendors and third-party providers to resolve issues and support system enhancements.
Contribute to IT initiatives, including hardware refresh projects, software deployments, and process optimization.
Provide professional, user-friendly communication and training to support end-user adoption of technology solutions.

Required Qualifications

Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field preferred, but not required.
2+ years of experience in a help desk, technical support, or IT support role.
Proficiency in PC hardware, Microsoft Windows operating systems, and productivity tools such as Microsoft 365.
Working knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, routers, and switches.
Experience using IT service management (ITSM) and ticketing systems.
Familiarity with remote support tools and techniques.
Strong problem-solving skills, with the ability to analyze, prioritize, and resolve issues effectively.
Excellent written and verbal communication skills, with the ability to interact professionally at all organizational levels.
Customer-focused mindset with a demonstrated ability to build positive working relationships.

Preferred Qualifications

CompTIA A+, Network+, or Microsoft certifications.
Experience supporting hybrid environments with both on-site and remote employees.
Exposure to ITIL practices and ITSM frameworks.

Why Join Us

Competitive compensation and benefits package.
Professional development opportunities, including training and certifications.
A collaborative and supportive work environment focused on operational excellence.

Benefits Offered:

Medical, Dental, and Vision
401K with Company Match
STD, LTD, Voluntary Life benefits
Paid Time off

Affirmative Action/EEO statement

As an Affirmative Action, Equal Opportunity Employer, Apollo Mechanical Contractors “Apollo” ensures that no applicant for employment or employee of Apollo is denied equal opportunity because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability (mental or physical), genetic information, veteran status, or any other characteristic any characteristic of his or her relatives, friends, or associates.

All employees are subject to a pre-employment drug screen.

Apply Now

Refine Your Search

desktop support jobs in kennewick, wa

IT Support Specialist II

Associate IS Support Technician - Service Management, OnSite

Student Employee -Technology Services (Summer/Fall Quarter - 2025)

IT Service Engineer II

Computer Based Training Authenticator/Proctor

Data Center Technician

Senior IT Support Lead

Seasonal, Operations Technical Specialist (Part Time)

Data Center Operations Technician, DCC Communities

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Key Responsibilities

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Why Join Us

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