Top 643 Product support analyst Jobs in Kirkland, Wa

Product Support Analyst
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
14d
[Entry Level] Software Tester (2605-3)
JND —Bellevue, WA
- Full-time
- Computer science
- Computer Science
- Office
- Health insurance
- Dental insurance
Digital Analyst
REI (Recreational Equipment Inc.) —Seattle, WA
- $74,400 - $119,100 a year
- Remote
- Marketing
- Mid-level
- Analysis skills
- Health insurance
- Employee discount
12d
[Entry Level] Software Tester / Field Tester (2605-3)
JND —Bellevue, WA
- Full-time
- Computer science
- Computer Science
- Office
- Health insurance
- Dental insurance
Staff Security Analyst, Customer Assurance
Okta —Bellevue, WA
- $148,000 - $203,500 a year
- Hybrid work
- Bilingual
- Computer science
- Computer Science
Quick Apply
Modeling and Simulation Engineer
Intrinsic —Bellevue, WA
- $95,000 - $240,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- C++
- Health insurance
- Dental insurance
Quick Apply
13d
Business Manager
Arvato —Redmond, WA
- $75,000 - $85,000 a year
- Online Application
- Up to 50% travel
- Mid-level
- Analysis skills
- Commuter assistance
- Paid holidays
Quick Apply
Inventory Planning Manager
Custom Cones USA and DaySavers —Renton, WA
- $90,000 - $100,000 a year
- Full-time
- ERP systems
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
FSR Analyst
DCI Solutions —Bremerton, WA
- $100,000 - $140,000 a year
- Full-time
- Classroom
- Customer service
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
5d
Email & Digital Marketing Manager
Confidential —Seattle, WA
- From $70,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
Clinical Trials Fiscal Manager
Fred Hutchinson Cancer Center —Seattle, WA
- $109,699 - $173,347 a year
- Full-time
- Microsoft Word
- Finance
- Bachelor's degree
- Paid parental leave
- Paid holidays
Corporate Financial Analyst
Stalwart Insurance Group —Seattle, WA
- $100,000 a year
- Overtime
- Writing skills
- Mid-level
- Office
- Life insurance
1d
Clinician (ECS & SDCP Program)
SUNRISE SERVICES INC —Everett, WA
- $25.00 - $30.14 an hour
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
2d
E-commerce Operations Analyst (Mandarin Preferred)
DDT INC —Redmond, WA
- $65,000 - $90,000 a year
- Full-time
- Background check
- Computer Science
- Sales
- Health insurance
- Dental insurance
Quick Apply
9d
Enterprise Quality Assurance Manager/Team Leader
GESA CREDIT UNION —Lynnwood, WA
- $97,069.57 - $183,843.88 a year
- Full-time
- Background check
- Computer Science
- 3 years
- Commuter assistance
- Paid holidays
Board Certified Behavior Analyst (BCBA)
SUNRISE SERVICES INC —Everett, WA
- $40 - $48 an hour
- 8 hour shift
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- AD&D insurance
2d
Associate Customer Account - Remote/NE Region
Nestlé USA —Seattle, WA
- $58,000 - $85,000 a year
- Remote
- Data analysis skills
- Research
- Mid-level
- Health insurance
- 401(k) matching
Business Systems Support Analyst
Optum —Everett, WA
- $72,800 - $130,000 a year
- Full-time
- Computer Science
- Pass drug screening
- Mid-level
5d
Data Analyst II
HealthPoint —Renton, WA
- $81,140 - $129,010 a year
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Wellness program
- Health savings account
Quick Apply
6d
Marketing Data Analyst - Events Analytics
Microsoft —Redmond, WA
- $86,100 - $187,400 a year
- Full-time
- Computer Science
- Mid-level
- SQL
12d

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product support analyst jobs near kirkland, wa

Product Support Analyst

Long Tail Health Solutions Inc.
Kirkland, WA

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Customer communication

Full Job Description

About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Analyst owns the front line of customer support, managing incoming service tickets for AppealAssist and CareAssist. This role is the first point of contact for customer issues — triaging, resolving, and escalating tickets accurately and quickly — and will grow alongside the support function as it matures under the Director of Product Support.

Education and Experience

Required: Bachelor's degree preferred, or equivalent relevant work experience.
Preferred: Experience in a customer support or help desk role, ideally in SaaS or healthcare technology.
1-3 years of customer support experience.

Knowledge

Familiarity with support ticketing systems and basic troubleshooting workflows.
Working understanding of healthcare operations (utilization review, denials/appeals) sufficient to understand customer context, or willingness to learn quickly.
Basic understanding of SaaS application support — log review, reproducing issues, distinguishing user error from product bugs.

Skills

Strong written communication skills for clear, professional ticket responses.
Solid troubleshooting and problem-solving skills to resolve straightforward issues independently.
Good judgment on when to escalate versus resolve directly.
Organized and able to manage a ticket queue under time pressure.
Empathetic, customer-first communication style, especially given customers are healthcare staff working in time-sensitive environments.

Primary Job Duties
The essential functions include, but are not limited to the following:

Ticket Triage: Monitor and triage incoming support tickets, prioritizing based on severity and customer impact.
Issue Resolution: Resolve straightforward customer issues directly and document steps taken for consistency and future reference.
Escalation: Escalate complex or product-related issues to the Director of Product Support or relevant product manager with clear reproduction steps and context.
Documentation: Maintain accurate ticket records and contribute to a growing internal knowledge base of common issues and resolutions.
Customer Communication: Provide timely, clear updates to customers throughout the lifecycle of their ticket.
Trend Reporting: Flag recurring issues or patterns to the Director of Product Support to inform process or product improvements.

Quick Apply

Refine Your Search

product support analyst jobs in kirkland, wa

Product Support Analyst

[Entry Level] Software Tester (2605-3)

Digital Analyst

[Entry Level] Software Tester / Field Tester (2605-3)

Staff Security Analyst, Customer Assurance

Modeling and Simulation Engineer

Business Manager

Inventory Planning Manager

FSR Analyst

Email & Digital Marketing Manager

Clinical Trials Fiscal Manager

Corporate Financial Analyst

Clinician (ECS & SDCP Program)

E-commerce Operations Analyst (Mandarin Preferred)

Enterprise Quality Assurance Manager/Team Leader

Board Certified Behavior Analyst (BCBA)

Associate Customer Account - Remote/NE Region

Business Systems Support Analyst

Data Analyst II

Marketing Data Analyst - Events Analytics

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