Top 13 Pbx Jobs in Kissimmee, Fl

PBX Agent
Lake Nona Wave Hotel —Orlando, FL
- Part-time
- Spanish
- Ability to walk for extended periods
- Writing skills
Overnight Front Desk Agent | Full-Time
Omni Hotels & Resorts —Champions Gate, FL
- Overnight shift
- Ability to stand for extended periods
- Entry level
- Resort
Quick Apply
FT / PT Front Desk Clerk
Holiday Inn Orlando International Airport —Orlando, FL
- $14 an hour
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
PBX Operator
The Celeste Hotel —Orlando, FL
- $15 an hour
- Full-time
- Ability to lift 25 pounds
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Representative Part Time
TownePlace Suites Orlando East/UCF —Orlando, FL
- $15 - $16 an hour
- Part-time
- Writing skills
- No experience needed
- English
Quick Apply
Overnight Front Desk Agent
Holiday Inn Orlando International Airport —Orlando, FL
- $15 an hour
- Overnight shift
- Hotel
- High school diploma or GED
- Accounting
- Health insurance
- Dental insurance
Loyalty Ambassador | Full-Time
Omni Hotels & Resorts —Champions Gate, FL
- Weekends as needed
- Microsoft Outlook
- Writing skills
- English
Quick Apply
14d
Front Desk Agent - Day and night shift
Holiday Inn Orlando International Airport —Orlando, FL
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
13d
Central Florida PBX Field Service Technician
Pinnacle Communications Corporation —Orlando, FL
- Full-time
- Clean driving record
- Mid-level
- Hotel
- Dental insurance
- 401(k) matching
Front Office Manager
Sheraton Lake Buena Vista —Orlando, FL
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
7d
Front Desk Agent PT
Holiday Inn Orlando International Airport —Orlando, FL
- From $15 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Asst Director Guest Services
Hilton Grand Vacations —Winter Garden, FL
- Call employer
- Inventory management
- No high school diploma
- Mid-level
- Employee stock purchase plan
- Health insurance
20h
PM PBX Operator
Wyndham Grand Orlando Resort Bonnet Creek —Orlando, FL
- Full-time
- Military
- Ability to sit for extended periods
- Communication skills
- Disability insurance
- Health insurance
Quick Apply

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PBX Agent

Lake Nona Wave Hotel -
Orlando, FL

Apply Now

Job Details

Part-time

Qualifications

Texting/chatbox tools
Phone communication
Writing skills
English
High school diploma or GED
Telephone systems
Office phone management

Full Job Description

Overview:

About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview:

You will be a key ambassador of the Wave Hotel experience, serving as the first point of contact for guests. In this role, you will provide intuitive and seamless service by managing all incoming calls, directing inquiries efficiently, and supporting guests with food and beverage offerings, spa information, and insights into our surrounding area. You will confidently handle guest requests, ensure clear and accurate communication across departments, and deliver personalized recommendations that reflect our distinctive lifestyle-driven brand. Your genuine enthusiasm, attention to detail, and strong knowledge of the property will help create exceptional experiences from the very first interaction.

Responsibilities:

Essential Functions:
- Professionally and warmly answer all incoming calls with enthusiasm and efficiency, in accordance with our service parameters and performance metrics, delivering exceptional service and creating positive, memorable experiences for guests and associates alike.
- Responding to guest inquiries via the hotel’s text communication platform to ensure timely, personalized service across all channels.
- All tasks and guest interactions must be performed in alignment with Forbes, LQA, and AAA standards to ensure a consistent, elevated level of service that reflects the brand’s commitment to excellence.
- Collaborate with various departments related to guest inquiries from Housekeeping, Food & Beverage outlets, Welcome Desk and Guest Relations
- Remain well-informed about the pool and recreation areas, including hours of operation, upcoming events, and current cabana or daybed offerings, to proactively assist guests, enhance their experience, and support upselling opportunities
- Engage guests to understand their dining preferences and assist with making reservations at the hotel’s restaurant outlets, ensuring a personalized and memorable culinary experience. Upsell premium dining options, special events, or enhancements when applicable.
- Knowledge of all Food and Beverage outlets, hours, menu offerings and special events
- Answer guest inquiries about hotel services, facilities, and hours of operation. Knowledge about surrounding areas.
- Have knowledge of all guest room layouts, bed types, décor, room types the hotel offers.
- Maintain accurate files and reports; must be well-organized and able to effectively monitor and manage the department inbox to ensure timely responses and follow-ups.
- Handle all related reservations inquiries, including V.I.P assignments, guest preferences, packages, folios inquiries, room assignments
- Performance will be evaluated based on call quality (LQA/Forbes), well-rounded knowledge of the hotel amenities, and the ability to efficiently manage dining reservations
- Participate in team meetings and contribute insights on trends, guest feedback, and opportunities to optimize revenue and enhance the guest experience.
- Send confirmations itinerary when needed on the appropriate platform
- Manage post-stay guest inquiries, including billing questions, lost and found requests, and folio assistance
- Handle pre-arrival requests, coordinate with housekeeping, review back-to-back reservations, and process same-day departures to support last-minute bookings
- Anticipate guest needs and take proactive initiative to resolve concerns, turning challenges into opportunities to build loyalty; communicate effectively with relevant departments to ensure seamless service and uncover moments to discover and delight.
- Multi-task efficiently in a fast-paced environment while ensuring accuracy, attention to detail, and proper grammar in all guest communications and documentation.
- Serve as the primary point of contact by professionally answering and managing incoming internal and external calls, demonstrating strong verbal communication skills and ensuring clear, courteous, and effective interactions with guests and team members.
- Proactively identify guest preferences and recommend personalized spa experiences that enhance the overall stay and drive revenue.
- Ensure all spa-related communications are handled in a professional and service-oriented manner consistent with Forbes and LQA standards.
- Demonstrates in-depth knowledge of the Lake Nona area and nearby attractions
- Knowledgeable on spa hours of operations, policies and cancellation terms.
- Be well-versed in the spa reservation system to accurately create, modify, and cancel appointments while ensuring availability aligns with treatment timing and therapist scheduling.
- Maintain in-depth knowledge of all spa treatments, services, room and spa package offerings, and seasonal promotions to confidently guide guest inquiries and support upselling opportunities.

Qualifications:

Qualifications:

Previous experience passionately providing service to others. Excellent phone skills are needed.
The best part of serving others is creating experiences for them that go beyond the expected.
Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
Must be available to work a flexible schedule based on operational needs, including AM/PM shifts, weekends, and holidays.
High School Diploma: Hospitality Management or Business major
Strong Customer Service and Sales Experience
Excellent written and verbal communication skills
Able to multitask handling incoming calls via phone, text message, emails, providing information.

Desirable/Would Like:

Previous Hotel Front Office/Call Center/Food & Beverage Experience in a luxury environment
Bilingual in both English and Spanish; Additional Language is a plus
Proficient in Microsoft Office and various hotel management systems
Knowledge on Forbes, LQA, AAA Standards
Prior experience with SynXis application, HMS, OpenTable Preferred
Demonstrable problem solving and critical thinking skills
Sales Techniques

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.
Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

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Refine Your Search

pbx jobs in kissimmee, fl

PBX Agent

Overnight Front Desk Agent | Full-Time

FT / PT Front Desk Clerk

PBX Operator

Guest Service Representative Part Time

Overnight Front Desk Agent

Loyalty Ambassador | Full-Time

Front Desk Agent - Day and night shift

Central Florida PBX Field Service Technician

Front Office Manager

Front Desk Agent PT

Asst Director Guest Services

PM PBX Operator

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