Member Care Representative I
Lighthouse Credit Union —Dover, NH
- $20 - $21 an hour
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Leadership
- Profit sharing
- Health savings account
13d
Retail Teammate
Theory Wellness —Kittery, ME
- $18 an hour
- 8 hour shift
- Background check
- 21 years or older
- Entry level
- Health insurance
- Dental insurance
Quick Apply
7d
Accounts Payable Clerk
Albany International Corp. —Portsmouth, NH
- Microsoft Excel
- Mid-level
- Office
- Profit sharing
- Health insurance
Quick Apply
Data Entry Specialist
Progressive Foods Inc., DBA Dunkin' Donuts —Rochester, NH
- From $17 an hour
- Part-time
- Microsoft Excel
- Basic math
- Office
- Flexible schedule
Quick Apply
6d
Copywriter
Vital —Portsmouth, NH
- $40,000 - $130,000 a year
- 8 hour shift
- Research
- Mid-level
- Office
- Health insurance
- Work from home
Back-end Web Developer
Vital —Portsmouth, NH
- $80,000 - $130,000 a year
- Mid-level
- Office
- Continuous improvement
Patient Registrar Part Time
Portsmouth Regional Hospital —Portsmouth, NH
- Part-time
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Estate Planning Attorney, Great Additional Income, Qualified Candidates, No Cost
United Placement Group —Eliot, ME
- $30,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
Quick Apply
4d
Branch Manager
Lighthouse Credit Union —Portsmouth, NH
- $73,400 - $91,800 a year
- Full-time
- Office
- 3 years
- Travel
- Profit sharing
- Health savings account
13d
Senior Engineer-UiPath/AWS
Liberty Mutual —Portsmouth, NH
- $106,000 - $197,000 a year
- Full-time
- 5 years
- Office
- Master's degree
Assistant Branch Manager
Lighthouse Credit Union —Exeter, NH
- $56,000 - $70,600 a year
- Full-time
- Office
- 3 years
- Supervising experience
- Profit sharing
- Health savings account
RN Manager Cardiovascular Services
Portsmouth Regional Hospital —Portsmouth, NH
- Full-time
- Mid-level
- 1 year
- Cardiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
eCommerce Support & Coordination Specialist
World Wide Distribuition Corportation —Brentwood, NH
- Full-time
- Google Workspace
- Computer literacy
- Writing skills
- Health insurance
- 401(k)
Quick Apply
Loss Prevention/Asset Protection Associate
Kittery Trading Post —Kittery, ME
- $18 - $20 an hour
- Part-time
- Ability to walk for extended periods
- Microsoft Office
- High school diploma or GED
- Employee discount
Quick Apply
16h
Card Services Specialist
Service Credit Union —Rochester, NH
- From $21 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Resolution and Recovery Representative - Loans
Service Credit Union —Rochester, NH
- From $23.67 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Payment Resolution Specialist
Lighthouse Credit Union —Dover, NH
- $18.65 - $23.32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Profit sharing
- Health savings account
7d
Teller / Member Service Representative I
Lighthouse Credit Union —Sanford, ME
- $20 - $21 an hour
- Full-time
- Office
- High school diploma or GED
- Leadership
- Profit sharing
- Health savings account
11d
Guest Service Agent
Pyramid Hotel Group —Kennebunkport, ME
- $18 - $19 an hour
- Weekends as needed
- Driver's License
- Ability to stand for extended periods
- Communication skills
- 401(k) matching
CDL Fuel Delivery Driver – Summer Days / Winter On-Call
Palmer Gas & Oil —Somersworth, NH
- $28 - $35 an hour
- Full-time
- Clean driving record
- Hazmat Endorsement
- Customer service
- Health insurance
- Dental insurance
Quick Apply
1d

I want to receive the latest job alert for back office in kittery, me

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

back office jobs near kittery, me

Member Care Representative I

Lighthouse Credit Union -
Dover, NH

Apply Now

Job Details

Full-time
$20 - $21 an hour
13 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Pet insurance

Qualifications

High school diploma or GED

Full Job Description

OUR LEADERSHIP PHILOSOPHY

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

LEADERSHIP COMPETENCIES

Demonstrates Interpersonal Awareness & Skills

A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics.

Embraces Change & Learning

This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances.

Utilizes Critical & Creative Thinking

Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one’s immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation.

Takes Personal Ownership

This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

POSITION SUMMARY

Under close supervision of management, the Member Care Representative I assists members and all other callers with telephone requests following proper security and verification procedures. The role handles routine member inquiries, responds to caller issues, and educates callers about appropriate products and services to provide a one call resolution environment. The Member Care Representative I focuses on accurate, high-quality service and demonstrates interpersonal awareness and skills by handling interactions in a professional manner to deliver integrity and profitability.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Assists members and potential members with telephone or electronic requests.
Utilizes critical and creative thinking for problem resolution and to foster a one call resolution environment with the best desired result.
Takes personal ownership to fulfill member requests and seeks opportunities to deepen member relationships by promoting the credit union’s products and services.
Maintains regular member follow up and maintenance via a customer relationship management system.
Adheres to credit union policies and procedures and complies with all regulations related to the position.
Follows and adheres to the Credit Union’s policy regarding attendance and punctuality.

JOB SPECIFICATIONS

Goal-oriented, sales focused and driven for results.
Effective communicator, engage with members and build relationships regarding product and services.
Ability to prioritize tasks and attention to detail.
Familiarity in a professional, service focused and fast-paced environment.
Courtesy, tact, and diplomacy.
Working knowledge of Microsoft Office products.
Frequent interactions with the public over the phone or through electronic channels.

EDUCATION, TRAINING & EXPERIENCE

High school diploma or equivalent.
One to twelve months of experience in a member/customer service role.
Previous sales experience preferred.

WORK ARRANGEMENT: The working arrangement for this position is hybrid. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department. We are looking for an individual that can work in the office in Dover two days a week in person.

Back Office Benefits That Work for You

We know life doesn’t pause when you’re at work — and your benefits shouldn’t either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

Financial Relief & Support

Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load.

Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team.

Weekly Paychecks – Because waiting two weeks shouldn’t be the norm.

401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting.

Time Off That Respects Your Life

Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.

Volunteer Time Off (VTO) – Give back to your community with paid time to serve.

PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.

Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts.

Health & Wellness

Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.

HSA/FSA Options – Save pre-tax dollars for everyday health expenses.

Discounted Pet Insurance – Because furry family members deserve care too.

Employee Assistance Program (EAP) – Free, confidential support for life’s challenges — available 24/7.

Culture & Connection

Annual Bonus Program – Celebrate your wins, your teammates’ successes, and the Credit Union’s growth — together.

Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.

Ongoing Training & Career Growth – We invest in your development from day one.

Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER

Apply Now

Refine Your Search

back office jobs in kittery, me

Member Care Representative I

Retail Teammate

Accounts Payable Clerk

Data Entry Specialist

Copywriter

Back-end Web Developer

Patient Registrar Part Time

Estate Planning Attorney, Great Additional Income, Qualified Candidates, No Cost

Branch Manager

Senior Engineer-UiPath/AWS

Assistant Branch Manager

RN Manager Cardiovascular Services

eCommerce Support & Coordination Specialist

Loss Prevention/Asset Protection Associate

Card Services Specialist

Resolution and Recovery Representative - Loans

Payment Resolution Specialist

Teller / Member Service Representative I

Guest Service Agent

CDL Fuel Delivery Driver – Summer Days / Winter On-Call

I want to receive the latest job alert for back office in kittery, me

Related Searches

Explore jobs in more locations

Back Office Benefits That Work for You

Financial Relief & Support

Time Off That Respects Your Life

Health & Wellness

Culture & Connection

Job Seeker Tools

Employer Tools

Browse

Stay Connected