Top 10767 Jobs in Portsmouth, Nh

Quality Monitoring Representative (Call Center)
The CCS Companies —Portsmouth, NH
- $21 - $22 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Writing skills
- Paid training
- Health insurance
Quick Apply
Test Center Administrator
Brainseed Testing —Newington, NH
- From $15.50 an hour
- Part-time
- 18 years or older
- Microsoft Outlook
- Computer literacy
- Paid training
- On-the-job training
Quick Apply
Custodian
SBM Management Services —Portsmouth, NH
- $20.89 - $22.55 an hour
- Full-time
- English
- In-person
- Entry level
- Health insurance
- Paid time off
Quick Apply
Aircraft Arrival Representative
Port City Air —Portsmouth, NH
- $20 an hour
- Part-time
- Pass drug screening
- High school diploma or GED
- Ability to lift 50 pounds
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Delivery Specialist
Drayton Distributors Inc —Portsmouth, NH
- $20 - $22 an hour
- Full-time
- Clean driving record
- Dealership
- Pass drug screening
- Paid training
- Disability insurance
Quick Apply
Citizens Teller
Citizens Financial Group —Portsmouth, NH
- $20.67 - $25.48 an hour
- Weekends as needed
- Background check
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Bread Picker
When Pigs Fly Breads —Portsmouth, NH
- From $19 an hour
- Part-time
- English
- Bakery
- Warehouse
- Health insurance
- 401(k)
Quick Apply
Warehouse Associate
SRS Building Products - Portsmouth —Portsmouth, NH
- $20 - $24 an hour
- Extended hours
- Background check
- Microsoft Excel
- Computer literacy
- Wellness program
- Paid parental leave
Patient Service/Front Desk Coordinator
MyEyeDr. —Portsmouth, NH
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Paid holidays
- Health insurance
Cashier/Food Service Worker
Sodexo —Portsmouth, NH
- $21 - $23 an hour
- Online Application
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
9d
Medicaid Eligibility Advocate
Portsmouth Regional Hospital —Portsmouth, NH
- Full-time
- Reliable transportation
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Teller
M&T Bank —Hampton, NH
- $20.00 - $30.41 an hour
- Urgently hiring
- Bilingual
- Computer literacy
- Office
Host
Louie's —Portsmouth, NH
- From $21 an hour
- Part-time
- In-person
- Restaurant
- Entry level
Quick Apply
3d
Welcome Center Associate - Membership/Welcome Desk
Granite YMCA —Portsmouth, NH
- Part-time
- Microsoft Outlook
- Computer literacy
- Communication skills
- Paid time off
Stock Person / cashier
Yummies Candy —Kittery, ME
- $25 - $30 an hour
- 8 hour shift
- Cash register
- In-person
- Entry level
Quick Apply
Pharmacy Sales Associate
Walmart —Portsmouth, NH
- $16 - $29 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Host
Texas Roadhouse —Newington, NH
- Part-time
- Serving
- Restaurant
- Entry level
- Disability insurance
- Health insurance
Counter Help(no nights or weekends!)
Belle Peppers Too —Portsmouth, NH
- $15 - $25 an hour
- Part-time
- Serving
- Customer service
- Fast casual restaurant
- Food provided
Quick Apply
12d
Team Member
Tractor Supply Company —Greenland, NH
- Overtime
- 18 years or older
- Computer literacy
- No experience needed
- Paid parental leave
- Disability insurance
6d
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Portsmouth, NH
- Part-time
- Administrative experience
- Computer skills
- Communication skills

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Quality Monitoring Representative (Call Center)

The CCS Companies -
Portsmouth, NH

Quick Apply

Job Details

Full-time
$21 - $22 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Flexible schedule
Referral program

Qualifications

Computer literacy
Writing skills
Basic math
Employee relationship building
High school diploma or GED
Key Performance Indicators
Organizational skills
Typing

Full Job Description

The CCS Companies, a Leader in Business Process Outsourcing (BPO), is hiring a qualified Quality Monitoring Representative to support our growing demand in the call center for our Salem, NH or Portsmouth, NH office.

The Quality Monitoring (QM) Representative reviews Customer Service Agent (CSA) calls for quality and training purposes to ensure the CSA is following and adhering to CCS collection best practices, policies and procedures, applicable State/Federal regulations, as well as client expectations, use of technical systems and industry techniques. The QM Representative provides feedback to new and existing CSAs by conducting calibration sessions to review call results, conduct side by side training/support as needed and reports to department leadership on the CSA’s progress, to ensure further development to achieve corporate and client goals.

Why Work for CCS?

$600 Welcome Bonus!
Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
Excellent Employee Referral program – make an extra $1500 referring great people!
Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!

ESSENTIAL FUNCTIONS:

Consistent and continuous development of CCS Associates to achieve goals.
Monitors and coaches CSAs as assigned.
Prepares for and participates in scheduled calibration sessions with CSA.
Provides feedback to Supervisors, Mangers, Directors and Executives on Associate’s progress.
Participates in development of new script enhancements, training suggestions, and following through with new procedures in a positive and constructive manner with manager’s direction.
Maintains utmost professionalism, friendliness and customer service; demonstrate respect and regard for all potential clients, visitors, fellow Associates to ensure a professional, responsible and courteous working environment.
Provides thorough and accurate coaching and monitoring information.
Provides accurate reporting of associates progress.
Completes the Quality Monitoring Form based on the requirements and job aids that align with produces and polices for designated business divisions.
Works with a coaching staff to ensure compliance with laws, regulations and procedures as outlined in department materials.
Communicates effectively and appropriately through email, written documents, phone, and in-person.
Comprehends written and verbal directions through execution and follow-up.
Reads and interpret reporting results, documentation, charts, data and account information.
Promotes effective working relationships as part of a department team and cross-functionally with other departments.
Occasional dialing to gain work related experience for those you are coaching and when there are no individuals to coach or QM administrative work to be done.
Occasional travel to other offices may be required.
Dials and acts in a CSA capacity based on department need or as directed by management to gain work related experience for CSA’s they are coaching and when there are no individuals to coach or QM administrative work to be done.
Perform other tasks as assigned.

QUALIFICATIONS:

Minimum 3+ years of experience in a training or quality monitoring position preferred.
Minimum 1+ years of collections or call center experience is required.
Knowledge of KPIs and call center metrics is required.
Strong emphasis on listening, speaking, reading, writing, analyzing, independent thinking, organization, prioritizing coaching, and planning skills.
Moderate typing skills (35 wpm).
Basic PC Skills with preferred familiarity with Word, PowerPoint and Excel
Basic math and written communication skills.
Bilingual Spanish language skills desirable.
Ability to maintain a predictable and consistent full-time work schedule.

EDUCATIONAL REQUIREMENTS:

High School Diploma or GED equivalent required, some college preferred.

The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift
Morning shift
No nights

Education:

High school or equivalent (Required)

Experience:

Quality monitoring: 3 years (Preferred)
Call Center: 3 years (Preferred)

Ability to Commute:

Portsmouth, NH 03801 (Required)

Work Location: In person

Quick Apply

Refine Your Search

jobs in portsmouth, nh

Quality Monitoring Representative (Call Center)

Test Center Administrator

Custodian

Aircraft Arrival Representative

Delivery Specialist

Citizens Teller

Bread Picker

Warehouse Associate

Patient Service/Front Desk Coordinator

Cashier/Food Service Worker

Medicaid Eligibility Advocate

Teller

Host

Welcome Center Associate - Membership/Welcome Desk

Stock Person / cashier

Pharmacy Sales Associate

Host

Counter Help(no nights or weekends!)

Team Member

Patient Service/Front Desk Coordinator Part Time

I want to receive the latest job alert for jobs in portsmouth, nh

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