Top 20 Mortgage servicing Jobs in Knoxville Tn

Bilingual Call Center Agent
Vanderbilt Mortgage —Maryville, TN
- $22.43 - $26.39 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
5d
Multi Line Licensed Insurance Agent (Remote - P&C Required)
RELI Exchange —Tennessee
- $45,000 - $90,000 a year
- Full-time
- Remote
- Business development
- US work authorization
- Marketing
- Work from home
- Flexible schedule
Quick Apply
Mortgage Loan Servicing Specialist
SmartBank —Knoxville, TN
- Overtime
- Research
- Mid-level
- Office
Customer Service Representative
Cascade Financial Services —Knoxville, TN
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Underwriting Assistant
Appalachian Underwriters, Inc. —Oak Ridge, TN
- Full-time
- No experience needed
- Office
- Administrative experience
- Commuter assistance
- Paid parental leave
Bank Call Center / Client Services Representative I
SmartBank —Sevierville, TN
- Full-time
- Sales
- Computer literacy
- Research
- Paid holidays
- Dental insurance
2d
Training Specialist III (Hybrid/Remote)
ORNL Federal Credit Union —Knoxville, TN
- Hybrid work
- Mid-level
- Project management
- Bachelor's degree
Quick Apply
Loan Counselor/Late Stage Collections
Cascade Financial Services —Knoxville, TN
- From $22 an hour
- Remote
- Mid-level
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Loan Administration Coordinator
Vanderbilt Mortgage —Maryville, TN
- $18.54 - $21.81 an hour
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Trust Relationship Manager
First Horizon Bank —Knoxville, TN
- 6 years
- Office
- Bachelor's degree
- Wellness program
- Health savings account
Part-Time (20 Hours) Associate Banker Cumberland Ave Branch (New Build) - Knoxville, TN
JPMorganChase —Knoxville, TN
- Part-time
- Office
- High school diploma or GED
- Leadership
- Health insurance
- Tuition reimbursement
Mortgage Loan Originator
Old National Bank —Knoxville, TN
- Up to $60,000 a year
- Full-time
- Mid-level
- 2 years
- Health insurance
- Dental insurance
Loan Default Single Point of Contact - Bilingual Spanish/English Required
ORNL Federal Credit Union —Knoxville, TN
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Premier Advisor - Knoxville, TN
Truist Bank —Knoxville, TN
- Full-time
- Background check
- English
- Office
- AD&D insurance
- Paid holidays
Part Time (20 Hours) Associate Banker, Sevierville Branch, Sevierville, TN
JPMorganChase —Sevierville, TN
- Part-time
- High school diploma or GED
- Leadership
- Entry level
- Health insurance
- Tuition reimbursement
13d

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Bilingual Call Center Agent

Vanderbilt Mortgage -
Maryville, TN

Quick Apply

Job Details

Full-time
$22.43 - $26.39 an hour
5 days ago

Benefits

Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off
Prescription drug insurance

Qualifications

Computer operation
Spanish
Phone communication
Employee relationship building
English
High school diploma or GED
Typing
Productivity software
Video conferences (communication methods)
Stakeholder relationship building

Full Job Description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE: Bilingual Call Center Agent (Non – LO – Servicing)

JOB STATUS: Full Time/Hourly

DEPARTMENT: Call Center

REPORTS TO: Team Le ad

TRAVEL REQUIRED: As Needed

WORK SCHEDULE:

Hybrid – 4 days in-office, 1 day remote after training
Monday – Thursday 11am – 8pm, Friday 8:30-5:30pm

PAY: The expected hiring range for this position is from $22.43 to $26.39 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs

JOB SUMMARY :

The Bilingual Call Center Agent is responsible for servicing non-delinquent, active status loans and providing a world-class customer experience through inbound and outbound phone calls and the VMF website. This role reports to the Call Center Team Lead and leverages mortgage knowledge with the ability to communicate effectively and efficiently with customers.

JOB FUNCTIONS :

Inbound Customer Service (Daily)

Handles an average of 50-70 inbound phone calls daily.

Handles an average of 10-20 Live Chats.

Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc.

Inputs research requests, completes document and email requests from customers.

Meets department goals for log-in time, average speed to answer, and call quality.

Assists the Welcome Call team by collecting contact information and educating new customers on payments and online account offerings.

Assists the Collections teams by taking under 30-day delinquency payments and arrangements.

Outbound Customer Service (Daily)

Completes outbound follow-up communications when requested to provide customers with confirmation of completed requests.

Completes re-allocation of mortgage payment funds.

Communicates escrow payment changes after non-scheduled adjustments.

Follows-up with customers on incomplete paperwork, auto-draft forms, etc.

Communicates completion of insurance or tax changes as requested by customer.

If bilingual, performs Spanish call-backs as requested.

Administrative & Compliance Functions

Applies understanding of all local, state, and federal regulations to customer communications.

Ensures compliance with all company, state, federal and CFPB guidelines through regular review and analysis of accounts and ensures policy and procedures are congruent.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS :

Education: High School diploma or equivalent required.

Experience: 0 – 1 year of related experience
MUST be Bilingual in Spanish and English

Experience in a call center environment preferred, but not required.

Knowledge of loan servicing within the mortgage industry preferred, but not required.

Some travel required to retreats or remote locations on a quarterly basis.

Computer competency with Microsoft Office and typing skills at minimum 25 wpm.

Ability to communicate effectively and efficiently via phone, email, and person to person.

Must be passionate about providing a world -class customer experience.

Skilled at building and fostering relationships

Must be able to multi-task, work independently and manage time effectively

Must be professional, thorough, and a resourceful problem solver

Great attention to detail and organizational skills.

Must have excellent telephone, communication, follow-up, and problem-solving skills.

Bilingual in both English and Spanish a plus.

PHYSICAL DEMANDS:

Must be able to remain in a stationary position 90 % of the time.

Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

Will be communicating via phone, Teams, and Zoom .

Must be able to exchange accurate information at all times.

Must be able to identify and assess account status and determine appropriate process.

Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:

Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit -

Vanderbilt Mortgage

Work Location: In person

Quick Apply

Refine Your Search

mortgage servicing jobs in knoxville tn

Bilingual Call Center Agent

Multi Line Licensed Insurance Agent (Remote - P&C Required)

Mortgage Loan Servicing Specialist

Customer Service Representative

Underwriting Assistant

Bank Call Center / Client Services Representative I

Training Specialist III (Hybrid/Remote)

Loan Counselor/Late Stage Collections

Loan Administration Coordinator

Trust Relationship Manager

Part-Time (20 Hours) Associate Banker Cumberland Ave Branch (New Build) - Knoxville, TN

Mortgage Loan Originator

Loan Default Single Point of Contact - Bilingual Spanish/English Required

Premier Advisor - Knoxville, TN

Part Time (20 Hours) Associate Banker, Sevierville Branch, Sevierville, TN

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