Top 66 Customer service associate i Jobs in Lafayette, Co

Scheduler I, Call Center (Remote, must live in Denver Metropolitan Area)
Denver Health —Denver, CO
- $21.00 - $26.31 an hour
- Full-time
- Remote
- Basic math
- Pass drug screening
- Windows
- Paid parental leave
- Paid holidays
1d
Electronic Banking Specialist I-III
ANB Bank —Denver, CO
- $19.50 - $30.00 an hour
- Full-time
- Spanish
- Mid-level
- Commercial
- Profit sharing
- Health savings account
Clinical Response Specialist I
Eating Recovery Center —Denver, CO
- $23 - $29 an hour
- Weekends as needed
- Hybrid work
- Office
- Bachelor's degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Associate I
Dollar Tree —Lafayette, CO
- $15.50 - $16.00 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Denver, CO
- $19.30 - $19.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative I
ServiceSource Inc. —Aurora, CO
- $18.56 an hour
- Weekends as needed
- HIPAA
- Windows
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
2d
Customer Service Rep I - PHC
Preferred Homecare —Lakewood, CO
- $15.16 - $23.00 an hour
- High school diploma or GED
- Medical terminology
- Entry level
- Health insurance
- Dental insurance
Quick Apply
1d
Interpretation Coordinator I
Spring Institute for Intercultural Learning —Denver, CO
- From $45,000 a year
- Weekends as needed
- Hybrid work
- Bilingual
- Writing skills
- Medical office experience
- Free parking
- Health savings account
Quick Apply
1d

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Scheduler I, Call Center (Remote, must live in Denver Metropolitan Area)

Denver Health -
Denver, CO

Apply Now

Job Details

Full-time
$21.00 - $26.31 an hour
1 day ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Employee discount
Loan forgiveness
Life insurance
Childcare
Retirement plan

Qualifications

High school diploma or GED

Full Job Description

We are recruiting for a mission-driven Scheduler I, Call Center (Remote, must live in Denver Metropolitan Area) to join our team!

We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Appointment Center

Shifts

You will be scheduled for 40 hours per week during the hours of 7 AM- 6PM and will be working remotely. Reliable cable-based home internet is required.

Job Summary

Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary. Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre certification authorization and benefit information necessary for payment

Essential Functions :

Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate. (20%)
Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. 12. Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. (20%)
Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. (15%)
Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)
Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%)

Education :

High School Diploma or GED Required

Work Experience :

1-3 years Two years customer service or healthcare experience Required

Licenses :

Knowledge, Skills and Abilities :

Familiar with a variety of healthcare concepts, practices, and procedures.
Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
Knowledge of Commercial Insurance referral and authorization process is preferred.
Ability to perform basic math.
Able to type 40wpm.
Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.

Shift

Days (United States of America)

Work Type

Regular

Salary

$21.00 - $26.31 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.

Apply Now

Refine Your Search

customer service associate i jobs in lafayette, co

Scheduler I, Call Center (Remote, must live in Denver Metropolitan Area)

Electronic Banking Specialist I-III

Clinical Response Specialist I

Customer Service Associate I

Customer Service Associate I

Customer Service Representative I

Customer Service Rep I - PHC

Interpretation Coordinator I

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