DIRECTOR OF IT & BUSINESS SYSTEMS
Department: Finance and Administration
JOB SUMMARY
One More Child is seeking a full-time Director of IT & Business Systems to oversee the organization’s technology infrastructure, business systems, devices, vendors, and internal IT operations. The Director serves as the primary internal owner of technology operations, including network and infrastructure oversight, device and asset management, business applications, IT support escalation, security and compliance coordination, and supervision of the IT Support Specialist.
The Director partners with the MSP for network monitoring, Microsoft 365 administration, and frontline technical support, and works closely with the Executive Director on technology priorities, planning, and organizational needs. The ideal candidate is a hands-on, service-oriented technology leader with strong analytical, diagnostic, and problem-solving skills; the ability to communicate and interact effectively with leadership and staff; strong organizational and vendor-management skills; and a commitment to addressing technology needs in a timely and professional manner.
ESSENTIAL DUTIES AND FUNCTIONS
Network & Infrastructure
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Own and oversee the organization's network and technology infrastructure, including internet connectivity, Wi-Fi, switching, cabling, telecommunications, and related services.
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Establish and maintain appropriate standards for network performance, reliability, security, and availability.
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Serve as the primary organizational liaison with the MSP for network monitoring, maintenance, troubleshooting, and infrastructure support.
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Monitor network performance and recurring issues and ensure the MSP appropriately addresses outages, connectivity problems, and infrastructure concerns.
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Manage the organization's relationship with internet service providers, MSPs, structured wiring, fiber, electrical, telecommunications, and other infrastructure vendors.
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Lead business continuity and technology service restoration efforts from initial disruption through full recovery, whether caused by natural disasters, equipment failure, cyber incidents, internet or utility outages, or vendor/service provider failures; vigilantly monitor and coordinate restoration activities, maintain communication with the MSP, vendors, leadership, and affected staff, track actions and dependencies, escalate delays or unresolved issues, and provide timely status updates until all critical services are restored and the organization has returned to its normal operating state.
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Coordinate network upgrades, equipment replacements, installations, and infrastructure projects.
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Maintain awareness of network architecture, equipment, configurations, warranties, service agreements, and lifecycle requirements.
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Assess network capacity, performance, and future requirements and make recommendations to the Executive Director.
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Lead the technology infrastructure planning and coordination for new or renovated facilities, including internet, Wi-Fi, network equipment, cabling, telecommunications, security cameras, and access control.
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Ensure infrastructure projects are completed according to organizational requirements, timelines, and approved specifications.
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Maintain appropriate documentation of network infrastructure, service providers, equipment, and technology standards.
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Travel to other campuses as needed to assess, implement, or coordinate infrastructure needs.
Systems & Business Applications
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Serve as the internal owner and coordinator for organizational business applications and technology systems.
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Manage application users, licensing, subscriptions, access, and renewals.
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Coordinate support and issue resolution with software vendors and the MSP.
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Manage organizational use of SharePoint, Asana, Zoom, RingCentral, and other business applications.
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Coordinate support for specialized and legacy applications, including Raiser’s Edge and Financial Edge, as applicable.
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Maintain technology documentation, application inventories, and digital document retention processes.
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Identify opportunities to improve system functionality, integration, and user experience.
Device & Asset Management
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Manage the lifecycle of computers, phones, tablets, and other technology assets.
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Coordinate procurement, assignment, replacement, retirement, and disposal of devices.
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Manage mobile device accounts and services, including Verizon Wireless.
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Coordinate enrollment and management of devices through Intune, Jamf, or Mosyle.
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Maintain accurate technology asset and inventory records.
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Develop and maintain processes for organization-owned and personally owned/stipend devices.
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Coordinate device troubleshooting and technical support with the MSP and/or manufacturer.
IT Support & User Services
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Supervise, coach, and support the IT Support Specialist, including assigning work, establishing priorities, providing feedback, and supporting professional development.
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Provide oversight of internal IT support activities and ensure staff technology needs are addressed in a timely and professional manner.
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Serve as the internal point of escalation for technology issues requiring attention beyond frontline MSP support.
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Monitor and manage technology support tickets that are not handled by the MSP, including researching, troubleshooting, resolving, documenting, and closing tickets as appropriate.
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Determine whether support requests should be resolved internally, assigned to the IT Support Specialist, escalated to the MSP, or referred to a software or technology vendor.
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Monitor MSP responsiveness and effectiveness and advocate for timely resolution of significant or recurring issues.
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Identify recurring support needs and recommend training, process, or technology improvements.
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Coordinate technology onboarding and offboarding requirements with the MSP, IT Support Specialist, and appropriate internal departments.
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Develop user documentation and coordinate training for commonly used technology systems.
Security & Compliance
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Review and coordinate response to suspected phishing and other security concerns.
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Coordinate periodic reviews of employee system and network access.
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Monitor compliance with organizational IT policies and procedures.
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Coordinate and audit monthly, quarterly, and annual HIPAA-related IT requirements.
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Communicate technology risks and compliance concerns to the Executive Director.
Vendor & Service Management
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Serve as the primary internal contact for the MSP and key technology vendors.
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Monitor vendor responsiveness, service quality, contracts, licenses, and renewals.
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Coordinate technology installations, upgrades, infrastructure projects, and service changes.
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Evaluate vendor performance and provide recommendations to the Executive Director.
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Ensure the organization receives the services and support expected from technology providers.
Technology Projects & Leadership Support
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Gather technology requirements from departments and translate business needs into technology requirements.
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Coordinate approved technology implementations, migrations, integrations, and improvement projects.
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Provide technical research and recommendations to the Executive Director.
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Track technology projects, issues, and action items and provide status updates.
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Support the Executive Director's technology planning and continuous improvement initiatives.
Other Duties
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Travel to other campuses as needed for technology-related needs.
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Participate in organizational meetings and technology projects.
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Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
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Direct supervision and development of the IT Support Specialist
REQUIRED EXPERIENCE AND QUALIFICATIONS
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3–5 years of progressive experience in IT, technology operations, systems administration, or a related field.
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Experience overseeing network and infrastructure, including internet connectivity, Wi-Fi, telecommunications, network equipment, and related vendors.
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Working knowledge of Ubiquiti UniFi network solutions, including UniFi access points, switches, gateways, and network management.
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Experience working with an MSP or external technology service provider, including managing escalations and service issues.
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Experience managing computers, mobile devices, phones, tablets, and technology assets throughout their lifecycle.
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Working knowledge of Intune, Jamf, Mosyle, or comparable device management platforms.
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Experience managing business applications, software licensing, user access, and technology vendors.
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Working knowledge of IT security, access management, cybersecurity practices, and HIPAA or other compliance requirements.
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Strong organizational, problem-solving, communication, customer service, staff supervision and vendor-management skills, with the ability to work independently and manage multiple priorities.
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Associate or bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field or equivalent combination of education and experience.
PREFERRED EXPERIENCE AND QUALIFICATIONS
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Experience working in a nonprofit, healthcare, social services, or other mission-driven organization.
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Experience with HIPAA compliance and IT controls.
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Experience coordinating technology for new construction or facility renovations, including network, telecommunications, security cameras, and access control.
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Experience managing technology vendors, ISPs, MSPs, and telecommunications providers.
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Relevant IT certifications such as CompTIA Network+, Security+, Microsoft, Apple, ITIL, or similar certifications.
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Master’s degree preferred.
COMPETENCIES
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Present oneself, both at and outside of work, in a manner keeping with One More Child’s Core Values of Humble, Hungry, Wise, and Called.
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Ability to maintain confidentiality of employee, client and organization information
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Dependable, highly motivated self-starter
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Detail oriented, highly organized and able to handle a variety of tasks and responsibilities in a timely and efficient manner with a high level of quality and competency
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Effective communication skills, both oral and written
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Ability to understand and follow oral and written instructions, meet deadlines and work independently and as part of a team
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Ability to build effective professional working relationships internally and externally
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Ability to solve daily problems by analyzing situations, determining appropriate next steps and implementing
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Ability to maintain a positive attitude that promotes constructive resolution of problems and concerns
SPIRITUAL QUALIFICATIONS
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It is the mission of One More Child to provide Christ-centered services to vulnerable children and struggling families. As stated in the Second Amended and Restated Articles of Incorporation, One More Child provides these services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
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Have had a personal conversion experience with Jesus Christ and been scripturally baptized.
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Possess a sense of commitment to ministry through vocation.
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Hold a sincere desire to seek God and His kingdom.
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Demonstrate personal and devotional habits and practices such as Bible study, prayer, and daily meditation.
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Be a member of a New Testament, evangelical church in the local community and attend regularly.
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Engage in witness activities as a normal part of life.
PHYSICAL DEMANDS
These physical requirements are not exhaustive, and One More Child may add additional job-related physical demands to these if the need arises. Corrective devices may be used to meet these physical requirements.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms. The employee must be able to operate a forklift. Specific vision abilities required by this job include close vision.
This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time. The ability to lift up to 50 pounds (boxes, documents, and/or equipment) may be required on occasion.
WORK ENVIRONMENT
The work environment describes the conditions that an employee may encounter when performing their job duties, including but not limited to, the essential functions of the position. Reasonable accommodation may be available to enable individuals with disabilities to perform these duties.
Job functions are performed in both normal office environments.
DISCLAIMER
This job description is not intended to be an all-inclusive list of the requirements of this position, but to describe the general nature of the job and provide a reasonable representation of its activities. Additional related work may be identified and assigned by the organization and included as an area of responsibility while assessing performance.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
One More Child is committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of One More Child to prohibit any form of discrimination or harassment based on statuses protected under federal, state, or local laws which are applicable to the organization. As a religious organization, One More Child provides services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
CLEARINGHOUSE
In compliance with House Bill 531 (2025), please access the State of Florida's Background Screening Clearinghouse Education and Awareness website: https://info.flclearinghouse.com
